Like everything in Tulum…. Massively overpriced and you are only viewed as a money extraction opportunity. This is a 2.5 star hotel with a few cute touches. If the room was a third of the price I’d give it a 5 star rating, but at what we paid, and how they continued to treat us as an ATM… I’m disgusted. EVERYTHING is extra. You want in-room coffee at $800 nightly?-No! You pay! You want the room upgrade you were promised? No! You pay! You want anything other than bread and fruit for breakfast? No! You pay! You want WATER? No! You pay! Many of the staff were awesome! Truly we we’re treated well. The food is authentic and great, Rafael at the beach and front desk staff tried hard. The problem with the hotel is the owner/management. You ARE NOT there to be given value or have a remarkable experience. You are there for their pockets only. The hotel is older and I can even see it as charming. The rooms were fine and there are a lot of cute things about the people. Tulum at large sucks.

Beautiful small hotel, good food, amazing beach and comfortable beds. Great food. We were in one of their new suites which was beautiful but noisey at night which didn’t bother us. The view from the balcony was not the best but the beach made up for any negative things. Would stay here again

Amazing

Great place, but unfortunately it has increased in price significantly.

clean property with very friendly staffs. good location. the only issue was , included breakfast is not what we expected. it's basic.

The location of this property is excellent and the restaurant food is amazing however, the service was not consistently great every time. The complementary breakfast does not include any warm food, it’s only a basket of bread and coffee and a few pieces of fruits. The level of noise is super super loud due to construction next door and also the music from the bar across the street.

Ana y Jose is the consistent standby in Tulum…Ive stayed many many times… the location, rooms and staff are great-

This hotel is amazing! Our room "The Palma" was priced very reasonable, spacious, private hot tub was amazing, beds were so comfortable, we will definitely be back.

Great location, beautiful rooms, very clean, ultra friendly staff. We will be going back for sure!

The staff at Ana y Jose made this trip really special for us. Would absolutely go back. Our room was great, the continental breakfast was perfect every day and the conditions of the hotel itself was really well kept. Loved our experience here and would love to return.

Beautiful hotel! Excellent location!

Amazing service. All the staff was the best and made sure that we could find and enjoy everything that we needed. They were on top of everything.

We like everything, the atmosphere, the service, the food and the parties

Fantastic!

Charming just like the name. Great service and fabulous staff

The staff was very helpful and went above and beyond to accomodate. The staff was also very courteous and friendly. Property is beautiful and a great central location.

Beautiful oceanside view. Staff was friendly and helpful. I broke my ankle during the stay, Concierge Paulina and restaurant staff member Jorge went above and beyond to make my stay pleasant. Jorge accompanied me to the physician's office to translate!

The staff is excellent! The food no so good and it is too expensive for the things and space they have.Besides the location there is nothing remarkable about the hotel. Over rated!!!!

Double digits stays over the years-always great and in the center of everything on tulum beach...

Such a beautiful resort and the staff are so friendly and helpful. Our room was right in front of the beach easy access. The beach chairs were clean and nice. The hotel was absolutely amazing would definitely stay here again.

It’s a very nice hotel. beach is super nice. Continental bkfst is coffee, fruits, bread and juice. It is a great continental. You could pay for something else and anything in the bkfst menu taste very good.

Wonderful experience and great service

The whole experience was amazing! Our room had a perfect view of the ocean and the sound of the ocean was so relaxing. The food at the hotel was delicious and the service was OUTSTANDING!! Okay for every good there has to be some bad...the bathroom does not offer any privacy!!! So make sure your with the one you love!!! 😂😂. Other than that 5 STARS!!!

Charming resort right on the water and close to lots of great bars and restaurants. Pool area could use a little more seating and service is sometimes a touch slow (but you're on vacation!).

Great stay! The breakfast was great, the grounds were beautiful. I wouldn’t recommend it for dinner though, theRe were many other restaurants to choose from that were better. My other critique is that they did not have any activities on site. All the other hotels on the beach in Tulum offer free yoga, meditation and other activities but this one did not. For the price, I was expecting a little more.

For the price you pay the food and the wine is limited and very expensive. A $15 wine would cost you $80 there. You have to wait for your food 20-30 minutes even breakfast when you are the first one. The waiters and staff are very friendly. First & last time for me and my family. You cannot drink the water there and you have to pay for bottled water.

The beach area is beautiful, one of the best in tulum. There’s nice amounts of space between chairs making for a relaxing and uncrowded beach. Love the hut design of the rooms. Nice to wake up to the sound of birds every morning. Plenty of restaurants and amenities nearby. Staff very friendly and helpful without being pushy. Restaurant also is great, tasty food and great drinks. The overall vibe is more romantic / chilled / family friendly, which we really enjoyed.

My second trip to Tulum, and we decided to book this stay at Ana y Jose for five days, and it was a wonderful experience! We'd definitely return. No complaints!

The hotel was great. The service at the red was excellent. They would remember what you drank for coffee after the first morning and never had to ask. The beach is amazing.

We very much enjoyed staying at Ana y Jose. It's a lovely hotel, very nice staff, great and super fun breakfast every morning. It's a quite spot for the southern section of the Tulum beach. Absolutely heavenly beach. We would absolutely stay there again.

We arrived before check-in. The hotel staff suggested we change into comfortable clothes and enjoy the pool/beach. We had breakfast on the beach. There are lovely day beds for use. The pool was cold and refreshing. Our room had a private pool which only 4 rooms had access to which was quiet and nice. The staff made my birthday very special with champagne and cake delivered to the room.

very comfortable and quite,truly a relaxing vacation. The beach was next to the hotel.