Rooms were quite nice, but our section of the resort was under some repair which wasn't very convenient.

Must improve the transportation and the meal.

The rooms where old fashion and the front desk staff will give you wrong information

Apartments are big but everything is far and little complicated to navigate to no bar or restaurant on site and the pool on site needs maintenance not the best look for a place so call 5 Star people insist to much on sealing you vacation packages to the point that is uncomfortable and aggravating food could be better not what I was expecting at all basically is only 5 Star if you become a club member

Please do not stay here! Staff and everything was very poor! Definitely not worth the money save yourself a headache!

Activities are too far distance apart and limited to your package. Food was mediocre and repetitive. Would recommend as a mid level resort for the price and value.

We got 2 rooms and both had the shower glass cracked. The guy that took us to the breakfast buffet in the morning dropped us off without prior notice to a tour of hotel where they get you to try to buy like a time share. To top it off all the restaurants and buffet are very far from our room and had to take over 45 min to have their shuttle take us . The shuttle was tiny and therefore sometimes we had to wait for 3 to come by before we were able to get in one. Most shuttles had no air and were hot.

I did not like that the personnel at the resort tells you that your bracelet qualifies you to an area and when you show at the area you not welcome. It was embarrassing when you arrive at the place with 11 people, and all the excuses that they give you is that they where sorry for the mistake

shuttles pass by every 25 mins and most times there too many people waiting for it so you’ll wait one hour before heading back to the hotel from places, ridiculous.

All I like

The bathroom was wet..The staff gave me 4 towel tickets but charged me for 5 tickets.charged me 22 dollar

I liked it a lot! The thing I enjoyed the most was having mango trees around the property and being able to eat them! I wish non-member would have the option to rent a golf cart to better enjoy the properties.

Check in with was good. Complaints were not recorded and acted upon, for example, after a period of heavy rain and thunder one night, upon return to the room it was flooded and the phone was not working. A complaint was made to the lobby but was never conveyed to the next shift (the staff at the crown leaves at 11 pm). Fortunately, my sister who was in another room, came to check on me and called the operator for assistance. Someone came at about 12:20 to dry up the water. The next morning, the front desk at the Crown Residence told me that unfortunately the staff leaves at 10:50 pm so they must have forgotten to report it. I found this very unacceptable and the disdainful treatment by the lobby staff regarding complaints was horrendous. The service otherwise was excellent. The dining/restaurant staff were pleasant & the service was superb. Special mention to Fausto & Maria in Casa Blanca, Noel - Blue Lagoon & the Mexican Restaurant, Clara in housekeeping and all the wonderful staff that provided excellent service - that made the trip for me & my family memorable. The shuttle drivers were amazing & thanks to Jacob who never passed us while waiting - he took us on the gulf cart. Inspite of the unpleasant experience with the lobby staff at the Crown, the trip was good. Customer complaints must be taken seriously and I was especially bothered because I had my elderly mom who could have slipped on the wet floor.

I am used to certain amenities and I did not like how far I had to travel for restaurants. The property has a lot of potential. When you are a VIP member you get more perks

Great property. This section of the resort is nice and quiet. The staffs friendly and attentive. The apt was clean and comfortable. The shuttle service to the other resorts was convenient and easy to use.

Way too many issues with suites. We had 3 separate suites & they all had issues including the Air Conditioner…. WHICH IS IMPORTANT IN A HOT COUNTRY. Also, no nightclub & extremely limited activities. Will not be coming back here.

The place needs better food and better transportation It’s so inconvenient that you have to be standing in the sun waiting for a shuttle bus. They should run every 5 minutes. The food was horrible at buffet and restaurant. When you are in the room there is no way to obtain a bottle of water. Will not stay there again

Horrible facility. Needs maintenance asap.

During my seven-day stay at the Crown & Residence Suite, I appreciated the warm greetings from the staff who always said "hola" and "Como estas." The room was impeccably clean, and the maids made sure everything was perfect. Although the dining experience had some shortcomings, the overall ambience of the property was exactly what I needed for a relaxing vacation. The exceptional service provided by the staff made my stay even more enjoyable.

The hotel was super nice and spacious the staff were very friendly, from bell hop to front desk, room service, food everything was exceptional. The only downside was the member service, to become a member $20 thousand dollars it doesn’t even happen in the USA. Also, no coffee /expresso bar/stand inside the hotel, where you can sit and enjoy a coffee. I would definitely recommend this property again. Really loved it. Five star

Didn’t know I had to keep taking a crowded bus in order to have breakfast and dinner. no dance clubs in lifestyles. I thought Covid rules was over.

So no one was going to tell me there’s peacocks living in the resort ? They were so beautiful and friendly. I had an amazing experience here, the people were kind. The shuttle was very convenient for commute. You can buy a SIM card at the pharmacy in the hotel for $15 usd. I wish they changed up the buffet menu every other day, tho there was a lot of options at the buffet, it becomes boring after like the 3rd day. Room was very modern with a beautiful bathroom. I was afraid it would be outdated as I read in the reviews but completely opposite. I will be coming back here again soon ❤️

I think i should get some kind of credit.

We arrived at 4 AM and didn’t get a room until 6AM. My reservation was coming up as canceled and I had to pay for a room for that night. Then had to go back at 9AM to verify if my reservation was working again and to get my money back for the room I had to pay. They blamed Expedia. The food was disgusting. I’ve been back home almost a week and I’m still very sick from their food which I barely ate. The drinks will also make you sick and taste like rubbing alcohol. The staff was kind but the people trying to sell you things from the cigar shop and spa were always lurking and watching you to sell things to you even after you say no thank you. There was no entertainment or music.

Great vacay overall-plan on returning in July

Great experience exelent resort.

first time in DR and staying here makes me want to go back ASAP!

Overall our stay was okay but I would never go back. Even if they offered me a free return. You have to pay for WiFi it’s not free! There were ants in the bedrooms, foyer, and bathroom. The first two nights we didn’t have hot water to accommodate 4 people showers. The bathroom ceiling started leaking and they claim it was because we had the air on but the door open. Not true! The door was open for a brief time. That’s not all… let me finish, they were doing work in the room/suite above us. So we couldn’t sleep in because they started doing renovation/construction work around 8/9am every day we were there except for Sunday. No relaxing in the room during the day unless you wanted to hear the noise from above. The staff was always friendly and nice, but that doesn’t make up for the discomfort we endured. This was our first time taking our kids out of the country and they not as excited about the vacation overall.

By far the worse resort experience ever. Don’t go there do not recommend it. They treat people without the VIP really bad. Can’t even get an expresso there. Spend a little more money and go to a better normal place.

Having access to numerous locations within the property for food, drinks, annd restrooms was great. The friendliness of the staff, I will always remember. One thing that i believe can be improved in the temperature of the meals at the buffets during breakfast, lunch, and dinner. I found the food to be borderline cold by the time i sat down. Other than that the resort was great.

Extremely big, you have to shuttle everywhere, the shuttle system is really good very consistent. Food was amazing a lot of variety. Staff is really nice place is clean well kept the shows were amazing! The place is very kid friendly there’s always activities going on.

My husband and I had a great vacation here.