The two ladies on reception were lovely. Very welcoming and look forward to staying here again.

Gateway to the Cotswold. Outstanding

Hotel has no vibe. Not near anything. Staff said "since you booked with Hotel.com breakfast is not included" which I thought was a rude waying of saying that. Could have said, let us know if you would like to add breakfast. Anyways, I would not stay here again. Bed was too hard. Just didn't connect with the hotel at all.

I think this property was ok but definitely not the 5 stars it claims. Breakfast was on offer but no dinner unless you were booking it for an event. Property was in need of care & the photos I looked at in choosing it unfortunately don't match up when you see it in person.

Stayed here for two days on a business trip. The hotel is well situated and clean. Staff were pleasant. My detracting points were that the room was small and lacking in natural light - although this is to be expected from a building of that age and architecture, a lack of air conditioning or fans in-situ meant the room was too hot for my liking, but not uncomfortably so, the Tv was a little dated and the Wi-Fi signal in the sub-ground floor was atrocious. That said, everything was nicely outfitted and very clean. As such, if you’re here for businesses you’ll probably be fine to use the hotel as a base to sleep, but working from the privacy of your room may be a struggle if you had basic double in a sub-floor as I did. I also wouldn’t want to spend a particularly long time in the room due to its size - but there is plenty of excellent countryside within running / walking distance. Recommended, but be cautious of which room you choose.

Great location. Staff were all very accommodating. Room pleasant. Very nice breakfast. Would stay again.

I was attracted to this hotel with its 5 star rating and great location. It felt like a B&B really and felt quite strange to have a key to the front door because the desk isn't 24hours. This was quite frustrating as our radiator was stuck on maximum and I couldn't tell anyone until the morning. The room was very small so it was very hot and only receiving a "sorry" unfortunately means I won't be staying again. I'm quite puzzled as to what was 5 star. The wardrobe door creaked so loud it woke me up and the Nescafé coffee didn't really appeal to us either. The price was quite good, but there was a chain hotel offering a modern room nearly 3 times the size for around £70 less per night.

A gem of a hotel, about eight minutes walk from the town centre. Friendly and accommodating staff, lovely rooms, a bar and a great breakfast. Almost too good to be true!

Lovely staff very helpful

A lovely period building with high ceilings and ornate features. Staff very helpful and polite. Breakfast was excellent with good choices. Best of all was it’s location. Right in the heart of Cheltenham and all amenities within walking distance. Would stay again.

Would highly recommend. Very friendly staff. Breakfast highly recommended.

We booked because we were going to the races. So first of all This hotel is really convenient for the race course and walkable in 15 minutes. We were allowed to use the on-site parking before checking in therefore allowing us to walk to the course and enjoy our day with a few drinks. We booked a small double and that is exactly what we got but was everything we needed and the bed was so comfortable I slept really well. We were room 25. It truly is a beautiful hotel and we will be back.

We’re happy with the hotel and happy return. Highly recommended.

Hotel was great, Staff really friendly and accommodating. 12-15 minute walk to shops, room was nice and spacious and very clean. Parking was free and plenty of spaces.

Very friendly staff, generous breakfast, easy parking, close to the city centre. Spotless rooms and bathrooms, extremely comfortable beds. Would definitely visit again.

Lovely room perfect location to Pitville Park and Town. Very spacious room and dog friendly. Very chilled vibe and lovely friendly polite professional staff. Will definitely stay again.

Decent hotel at a good price within walking distance of the town centre. Room was small but was fine

Nice, clean hotel. Very friendly and helpful staff. Lovely breakfast options - yummy!!

Quality stylish hotel. Breakfast was great scrambled eggs were lovely, generous portion. Staff were super friendly. We loved our stay.

Although our room was in the basement it was light, roomy and cool in the hot weather. A good choice for breakfast beautifully cooked and presented

Location was excellent staff extremely helpful and accommodating Room spotless and bed comfortable Rather warm as 32 degrees during our stay but fans were provided Freshly cooked breakfast Parking outside All round great value would stay again

Fantastic stay in a lovely setting near Pitville Park . Excellent location just 10 mins walk outside town . Friendly and helpfull staff , great brekkie and a cracking inhouse bar . Would defintely recommend.

Very helpful staff, lovely room. Would stay again.

Nicely appointed small hotel with excellent staff and comfortable surroundings, and parking!

Excellent hotel with exceptional service.

Lovely hotel with lovely breakfast. Staff were lovely too! There is no lift but this is mentioned at booking. As others mention, parking can get full up quickly even during the week and spaces aren't big. Not in an exciting area of Cheltenham if that's what you're looking for but the quiet of the residential area suited me just fine on this stay. Would suggest to other upcoming guests to ask for everything you want for breakfast as was dependent on the receptionist whether you were told you weren't limited to one item from the menu. All in all, very pleased with this hotel and would stay again.

Fantastic, idyllic cottage complete with its own hot tub furnished to a high standard. Great base for exploring the glorious New Forest! We’ll be back!!

The staff were excellent- really friendly and went out of their way to assist us. They really made our stay. Both receptionists great as was the breakfast staff. We have been traveling for 5 weeks and this was our last nights stay- by far the best service. They need to be congratulated!

Very friendly and helpful staff, excellent breakfasts and very central. Room was very clean with excellent showerroom faculities, however the room was a tad on the small side so not ideal for relaxing, and the small window made it a little too dark. On the whole an enjoyable stay.

We stayed 2 nights 2 adults 2 older children and 2 dogs. We were greeted by Penny who was friendly, informative, generous and knowledgeable. We were made to feel our dogs were no problem. Breakfast was fresh, novel and delicious. Bathroom was sublime , smart and huge. Location was perfect for walking to town.

The host was very welcoming upon arrival, what immediately put us at ease. We throughly enjoyed our stay, the room was had a modern feel, facilities were excellent and bed felt comfortable.

A very enjoyable stay, friendly staff and delicious cooked breakfast. Clean and spacious room.