Clean, comfortable, good communication

I was very I impressed with the friendliness kindness and support provided by the owners and staff at the Crest Apartments. They are excellent ambassadors for the hospitality industry and would not hesitate in staying at this facility in the future

It was quite run down and for the price very basic. The air con was like a jet engine. No face washers supplied in bathroom. Shower head broken. Bed very bouncy! Staff were all really friendly. Pool was nice.

The apartments are a very short stroll to the beach which had life guards. Close enough to Surfers but not too close so no noise. The property is in good condition but the WIFI is very slow with 1.5gb daily limit. We have stayed here before and really enjoyed it.

Proximity to beach was excellent and the unit was very clean.

Stayed for the weekend. Great location. as quite central to where I had to be. Was very easy to get to the beach, as easily within 5-10mins walking distance. Staff were happy to communicate all necessary information required to get around. Very well presented and clean room. Would be happy to stay again.

The proximity to the beach was good and has good pool and other facilities - even if they are looking a bit tired.

"space" living area, for a one person apartment - was not a "cubicle. Has a balcony, can open windows, has a laundry, - tv in bedroom, power points beside bed easy to plug in chargers.

Room was in the shade all day, it should be advertised as such

Few points here - starting with positives 1. We were 2 mins walk to Main Beach which is great. 2. The apartment building itself is very good with some great facilities - tennis, pool, gardens etc 3. The kitchen was well equipped & big enough for a couple 4. Very close to the Main Beach restaurant area - some great places there The not-so-positive side 1. The room turned out to be on the side that gets no sun (should get western sun but the building behind stops that). 2. By booking through Hotels.com the room level booked put us in that category of room - this is one thing the booking sites like Hotels really need to lift their game on so the customer knows the downside of the price trade off - we'd have been better going direct & paying maybe more to get what we want. 3. Gold Coast had a few days cold snap when we arrived and they don't seem to be geared up to cater for this - so that combined with point 2 made it a bit uncomfortable heat wise. Their heating in the 1 bedroom appts is very loud and not very effective. They gave us a portable heater which clearly wasn't checked as it didn't work - didn't bother to raise the issue. 4. The appt wasn't the cleanest we've ever stayed in and 2 outside chairs were covered in bird poo but we didn't use the balcony because of the cold snap so didn't raise this at the time. 5. Suggest rooms are checked more frequently for usability - eg cleanliness, no dvd remote, balcony chairs, room bins dirty.

Spaciousness of apartment. Swimming facilities. Staff were very friendly and accommodating.

Great location

The staff are very welcoming and helpful. Holiday season so I wished they were around more.

Very central clean and tidy, pool area great slightly heated indoor pool heated. Mattress abit hard could doo with a memory foam topper. Would stay again.

The location was great, quiet but very central to most things. Our first impression of our apartment was looks good but after staying in it for a few days we realised it was tired with worn out appliances. Bed was comfortable with nice quality linen. The biggest disappointment was the internet, it’s advertised as free internet but on the 4th morning if our 5 day stay we had no internet and on enquiring we were told it is limited internet and we would have to pay if we wanted anymore. Out of the many apartments we have stayed in over many years we have never had this problem.

The unit I lived in is old and tiring. It requires a bit of maintenance work or replacing some amenities such as air conditionings and cook top. Small things such as the dining chairs leather are worn out and falling apart. The outdoor chairs are broken. Missing utensils such as knife. As guests we can live with it, but it feels that the accommodation doesn’t worth the price we paid for. The property manager is good and trying their best to make sure the guests are comfortable. However given the apartment conditions, there are very limit things that they could do. Overall I do not know how the accommodation get over 4 out of 5 reviews.

Loved the location - between Tedder Avenue and the beach. Easy walk to the tram and also bus service. The room was very clean and very well eqiuped. Had a problem with the blinds but they were repaired instantly. We found the staff were extremely friendly and helpful. We thoroughly loved our stay. Only negative - our bed was soft and only a double size, we are use to a very firm queen size.

We stayed 11th floor. Fantastic view from balcony. Every thing beautiful but I couldn’t control air conditioner temperature. Sometimes TV was no signal. If can connect free wifi more convinient. Very friendly staff. I will stay again.

Staff were very helpful, phoned us to check if we were needing key put in night safe, very friendly. Apartment was immaculate and clean, furniture and kitchenware all new. Nice pool with sauna. Located just up the road from some great restaurants. Gave us some sweets for our trip home!

Had fun

My husband and I stayed at Crest apartment for 6 nights during the ITU World Championships on the Gold Coast. I chose the area because I'd stayed there 10y before and it was handy to the race site and training areas. I'd stay here again - it was roomy (2 br), bright, clean, and had everything we needed, including secure underground parking, all kitchen needs, in-unit laundry facilities and a large sunny balcony facing northeast. The management staff were helpful, but make sure you know exactly what hours the front desk will be open as they are limited. It would have been helpful to have "how to use" instructions posted next to the gas range and maybe a note about the rubbish/recycling disposal posted clearly in the kitchen. We weren't made aware that there was a folder with instructions/information about the unit available to us and didn't see it till the last day. It was a short walk to Tedder Ave where there are a few restaurants, and shops; and a 3 minute drive to Australia Fair for groceries other shops. There are great running trails out to the spit of Main Beach, some paved, some packed dirt/sand. The rental fee was reasonable for the area and given the fact that it was 2 bedrooms. I'd recommend this place for one or 2 couples or a family of 4.

Not a serviced apartment but good location and quiet.

conveniently located apartment ,close to amenities,beach and transportation with onsite parking. Great facilities with equipment rental for tennis etc.

Spacious, clean with everything needed for a stay views of the sea from the room not just the balcony. Organised late check in advance without any problems The staff were friendly & helpful yet again and recognised me from my stay at earlier in the year. Only issue was noisey neighbours banging and shouting and very drunk at 3:30am Sunday morning. But you get those everywhere unfortunately.

The appliances in the room are satisfactory. The hotel facilities are good, especially the swimming pools with heated water in winter. The staff at the front deck is helpful for planning my trip.

We have stayed at Crest before and have always enjoyed the experience. We chose a one bedroom apartment, which in hindsight was not a good idea in winter as they receive very little sun. A two bedroom with northerly aspect would have been a much better choice. Our unit #29 was showing its age, with the washing machine and oven in particular showing signs of wear and tear. Bed was very comfortable, but the TV's were ancient and unable to receive HD channels. The staff were exceptionally friendly and helpful.

We have stayed at Crest before and have always enjoyed the experience. We chose a one bedroom apartment, which in hindsight was not a good idea in winter as they receive very little sun. A two bedroom with northerly aspect would have been a much better choice. Our unit #29 was showing its age, with the washing machine and oven in particular showing signs of wear and tear. Bed was very comfortable, but the TVs were ancient and unable to receive HD channels. The staff were exceptionally friendly and helpful.

Great location, quiet end of Gold Coast. Near to cafes and restaurants. Very clean and had everything you needed. Good service and walk to beach.

Excellent value for money. I love to stay at Main Beach, and this was our first time at Crest Apartments.The room was a little older, but clean. Staff were excellent. Only 8 Foxtel channels, but I heard it will be upgraded shortly.

Great place to stay with the family. Far enough away from the hustle and bustle of the main strip and busy roads. We enjoyed our stay and the staff were very friendly and helpful. The apartment was nice and comfortable and had ac and ceiling fans. Great view from our room of the beach which is only a couple of blocks away. Some road changes due to the race they have there every year but not an issue for us. Only about a couple of kms from the main Gold Coast strip which can be accessed from the street which is at the end of the street and is a nice walk or run. About the same distance from SeaWorld. There are about 3 shopping centres only a short drive away, around 10 minutes. A little on the pricey side but was booked during school holidays. No free wifi.

Nice, comfortable to stay. Good location, close to shops.

I had an amazing holiday. The Crest felt like a home away from home and all I had to worry about was when I would like to go to the beach. The staff are warm, friendly and helpful. The facilities were excellent. I will definitely be back.