As always a great experience.

Ease of getting around city great location

My wife and I stayed at the Marriott for one night (Deluxe room) in July 2024. This was our second stay during our six-week European trip. We stayed for two nights at the beginning of our trip, having flown into Frankfurt from Asia. We were so impressed with this hotel, we decided to stay one more night before our return flight from Frankfurt, rather than travel directly to the airport. We were very, very happy with this decision! We received an upgrade to a beautiful suite overlooking the city. The room was incredible! Beautiful, large and luxurious. In general, the hotel and the rooms are very modern, new and have everything you could possibly need for a comfortable stay. The location is also perfect, and the hotel personnel are lovely and very helpful. This will be the only place we will ever stay in Frankfurt. We were overcharged (€75) for a taxi ride from the hotel to the airport (nothing to do with the Hotel), so make sure you either agree on the charge up front, or that the taxi uses the meter. I usually follow this, but just forgot this time.

Loved this hotel! Fantastic bedding, great housekeeping, super helpful bell-person staff and front end staff. Loved the breakfast and complimentary water/drinks. Instant shopping right outside. I would stay here again as my first choice. I will have to check out other JW Marriotts now too

Very friendly stuff Willing to proactively reach out to us for any help

Excellent location, a lot of restaurants, stores nearby, staff is very friendly and helpful, extremely clean and safe hotel! Definitely will come back again!

Perfect place to stray in Frankfurt . Beautiful hotel , great location , helpful , competent , friendly staff ! Anna and Carlo at reception stood out for courtesy and great social skills . We shall definetely return and use the Marriott chain of hotel again !

Excellent customer service!

Great property close to everything! Restaurant is great if you do not feel like leaving hotel after a busy day.

Very clean and modern hotel in the perfect location. The beds are amazing! Extremely helpful and friendly staff.

An excellent hotel in a beautiful city. The entire team was extremely friendly and helpful. The hotel is extremely clean and quiet. The shopping center next to the hotel is beautiful, and the hotel is located on a quiet side street. We highly recommend this hotel. Thank you!

Excellent service: all staff were very amiable and helpful, and the check-in was very smooth from Mahmoud and the concierge service was from Prawn at my check-in was awesome and Marcel in the departure!

My wife and I stayed at the JW Marriott for two nights in May 2024. We absolutely loved the hotel and will always try to stay there when in Frankfurt! The hotel is wonderful; new, modern, well appointed, in a perfect location, and all the hotel personnel were friendly and very helpful. The room was fantastic, large, clean and very comfortable, with a huge bathroom. It had everything we needed, and we slept like babies in the very comfortable, king-size bed. You won’t go wrong with the JW Marriott!

The hotel was excellent. Location is convenient.

Great hotel, staff extremely helpful, superb breakfast, perfect central location, shopping mall beside but no noise. Only downsize was that swimming pool can only be used by people 18 years and above, the swimming pool is not ran by the hotel but rather Fitness First and that's their policy.

Prime location. Hotel is close to metro station, shopping center. Breakfast was delicious. Staff are friendly and helpful.

Hotel incrivel. Super recomendo

Friendly staff and centrally located

They went above and beyond helping us with checking in, went over the map of Frankfurt and told us places to visit and eat. So wonderful, accommodating and such true professionalism. We can’t wait to come back and stay again. We love you Frankfurt 🇩🇪 ❤️

Room was dirty. AC didn’t work. Took over 40 minutes to check in. The staff didn’t do anything to fix issues.

Good location, excellent room and a very friendly staff.

Great

We surprised when we chk out they charge us for parking , no one told us about the charge and the price . And also for the WiFi at the reception they told us it’s free but when we connect they told us that we choose the not free the page of the WiFi was in Germany language so u don’t know which one is free !!! We try the room service it was limited we ask for the menu then he told us that they have only pizza

The hotel is amazing with all the amenity in the bathroom. The sheets are excellent and location is perfect!

The hotel is gorgeous and clean and new - all of the things I love. The front desk staff was helpful and accommodating. Our room upgrade was above and beyond. I will absolutely stay here again when I come thru Frankfurt.

Great location close to subway and the old town Very friendly staff

Very good. It is wonderful connection with Fitness First!!

Location and Staff

Nice location

This place is one of the best places I have ever stayed anywhere in the world. Staff is beyond great and property is superb. Can’t wait to come back for longer atay. Danke!

The location of the hotel is fantastic, right in the city centre but still no noise in the hotel at all. The staff is delightful and so obliging . Nothing was too much for them. The rooms were comfortable and breakfast was outstanding. We will definitely stay here again the next time we visit Frankfurt.

I had the pleasure of staying at JW Marriott in Frankfurt recently, and it was an absolutely fantastic experience. The standout feature of my stay was undeniably the exceptional staff. From the attentive valet service to the friendly bartender and the accommodating front desk team, everyone was incredibly kind and helpful, making my stay truly special. Additionally, the hotel's location is a gem. Situated in the heart of the city, it's just a stone's throw away from a plethora of amazing restaurants, shopping districts, and must-visit tourist attractions. This central location made exploring Frankfurt a breeze, and I could easily access everything I wanted to see and do. Overall, my stay at JW Marriott in Frankfurt exceeded my expectations. The remarkable staff and the prime location made it an unforgettable experience. I highly recommend this hotel to anyone visiting Frankfurt, as it's the perfect base for exploring this vibrant and beautiful city. I can't wait to return!