Great view of bay 😀

The property in the experience was great however Hotels.com is a rip off. I’ve always gone to them to find the cheapest prices, but this hotel room was literally $100 cheaper if I was to book direct

We arrived at 2pm (making great time on a 6 hour car ride) and were not so welcomed by a Front Desk receptionist who made it seem like we were bothering her. Her first words were “Check-in is not until 4pm.” She is in hospitality and never even smiled through the interaction. If our room wasn’t ready, that’s ok…we were just asking. Pros/Cons of the trip: Pros: - Ocean-view rooms have a wonderful view and patio - Ocean-view rooms are spacious and come with robes and slippers - Free charging for EVs - Walking distance to the pier and restaurants Cons: - There was a cockroach in our room. It ran away before I could take a picture. - Construction across the street started at 6am and the crew parked right outside our door, yelling, honking and clanking as they got to work - The heater in the room is loud so getting a good night’s sleep was tough between this and the construction I spoke to someone about the construction and noise and she apologized, but didn’t offer any compensation for disruption. She stated that the construction was in the confirmation email, which is true. I also got a followup text that said, “Rest assured, we have no construction on our property.” The construction was 30 feet away and it might as well have been on property. I would not stay here again and couldn’t get out fast enough.

The bed was horrible. It was hard like a rock. The “pillows” weren’t even bed pillows more of a decorative pillow. We didn’t sleep well at all. You get charged an extra $35 if you want to check in early. Never in my life have I had to pay a fee for that.

Expensive, no pool, construction across the street. The good thing is that it is in walking distance to the boardwalk.

I will never stay here again. To be honest, this was a splurge for my family. Stay at the historic CasaBlanca, right on the boardwalk, the location couldn't be beat! Unfortunately my hotel experience was pretty awful... My partner, myself and 2 kids drove about 6 hours arriving at 5:30pm for check-in. At about 4pm. while on the road I received a text asking when I would be arriving as check-in begins at 4pm. I replied "5:30pm." and I was true to my text. When I arrived at the location, the front desk was closed with a sign that read "Be back at 6:15pm." Very inopportune time to take a break, especially for exhausted travelers. The desk person arrived at 6:30pm. to a line of weary travelers and with zero apologies... Our room was filthy, all our feet were black just from setting up before going to dinner. The location boasts volleyball rentals, yet every time I would stop by the front desk to rent, it was closed... Our car was broken into and ransacked the first night - I assume its well known that there is no actual staff at this location. The second night there was a full blown party above our room with bumping music and loud yelling, again, I can only assume, they knew there is no staff to enforce anything. Save your money and stay literally anywhere else.

I was a bit disappointed when I check in as I paid for full ocean view and the room I got was more of a rooftop view. The manage was happy to offer a full refund. I didnt want to waste my short time in Santa Cruz so kept the room, as they were otherwise fully booked that weekend. They made it up to me in how well I was treated. Turns out, you might want to keep the windows closed because although the waves crashing on the beach are a lovely sound, the seals howling all night might keep you up. I loved this place and how I was treated. It needs a bit of updateing but otherwise a lovely stay.

Amazing