The property was beautiful. However, the staff were terrible and rude and did not care about the customers at all. We had two awesome staff, Alton and Rodney. They went above beyond for us. The AC went out in our room the first night. The resort was empty and they did not even offer us another room. It was 3 hours before the ac started working but only in the bedroom. The meals are way over priced and a limited menu. If you want to go 1 mile down the road to eat, it will cost you 40$. We ordered breakfast the night before (as told to do) because we were leaving on an excursion at 7 the next morning. The next morning I checked on the breakfast at 635 and he said oh yeah it will be right out. At 659 they had not even started making it yet. These were the same waitresses from the morning before who did not wait on us. We sat there for 20 min when finally the lady came up and asked if we wanted to eat. They would not refill our coffees. But they took the time to sit at the counter and eat their breakfast and drank their coffee. And by all means don’t lose a towel or they’re going to charge you 20$ per towel.

The rooms are quite and nice. Great resort with beautiful pool and yummy stone baked pizza.

I enjoyed my stay. The room was comfortable and the staff were amazing! The sunset was breathtaking and I would definitely stay there again

Our first time back in Belize in 18 years . Umaya was the perfect place. The views over the lagoon towards the Maya mountains are perfect backdrop after a day at the beach and pool. The staff were great, very helpful with booking trips etc. The restaurant is excellent and the wood burning Pizzeria provides a great alternative. We will be back

Staff was great! Lost power almost everyday. Second time there and i guess has been multiple owner. Needs improvements.

Very friendly staff and super attentive. Unit could use more kitchen items and the bathrooms need a major overhaul. Pool needed maintenance, as well. Amazing, clean beach and staff were constantly working to keep it clean. Housekeeping did not come until dinner, but when asked for extra pillows, someone came right away. Laguna was great food and service. Pizza place was yummy, but expensive. Our family of 5 had a wonderful time.

The property was clean and very quiet with easy access to the beach even if your room was on the lagoon side. All of the staff were kind and helpful as well. This was exactly what we needed to disconnect from our busy schedules.

The beach is not very nice. The restaurant isn’t always open

Untrained staff

Arrived latter then anticipated but still within their stated limit. However reception gave me the impression that they may had already given our room away. Where they sent us the first night, looked like an older section that had been half heartedly remodeled to match the rest of the resort. The fridge wasn’t cooling, and after having someone fix it for half the day, we asked to be moved once it started leaking water all throughout the kitchen and living area. They moved us to a room on a second level for our second and third night. It was the same room I’ve been in before and from there we had a great Experince. Lagoon side is always my preference, with the beautiful sunsets and lush grass. Hard to get a peaceful early morning of quiet when the restaurant staff are setting up while blaring ether cell phone music. Other than that all the staff was very helpful and polite, and worked diligently to fix our frustrations. Pool was nice, but could have been kept more clean, and you had to wait for pool towels as they never seemed to have enough on hand. Next time I go, I will request my same room, bring my own ice cube trays, and beach towel.

Just wonderful and very friendly staff

Loved that it was quiet, not crowded, well kept and everyone we interacted with was very friendly and helpful.

The greatest part of this stay was the amazing beach views. Beautiful Hotel, lawn well kept, But one of the double bed was broken, when I called the response was immediately but it wasn’t fixed properly. The microwave didn’t work, the bathroom cabinet was old, needs to upgrade or revarnish. Seems like same from 8 years old since previously Belize Ocean Club. We had guests of 4 with dinner plates for 3. When ask for more, was told they had shortage. Bar tenders had no personality. Pool side bar close too early and lack entertainment. We also had dinner for birthday celebration ask for dessert that never came,No one thank us for dinning in Laguna restaurant. Waiters need more customer service skills in engaging with people with polite humor. Food was delicious and gentlemen that said He was Food and Beverage manager was the best! He should train in hospitality to all. I would give review of 3stars 🌟🌟🌟

My Family of three enjoyed a beach front two bedroom penthouse. It was very spacious with a great view of the beach. We enjoyed our balcony where we played card games. The site had nice bars and restaurants. Beautiful pool and jacuzzi. The staff were very friendly and helpful. Very relaxing.

Terrible! Terrible service. Do not have any events here, spare yourself the headache and stress. I ordered 4 course meal. Did not get the vegetables nor deserts with no explanation. Over 35 guests booked and stayed at Umaya. I didn’t even get a free coffee. The staff knew that I was celebrating my 60th and took business to them both in room, restaurant and alcohol sales. Umaya charges all rates and events in US dollars but the service doesn’t match the prices. Do yourself a favor and stay somewhere else.

Great sevice, lovely resort. Clean and well kept. Will definitely be back.

great tream of poeple

Very good service Staff and room were above expectations A problem with the refrigerator that they jumped on promptly

Loved the design and landscape of the property. Room was very spacious and you can go to either lagoon or beach side. Restaurant onsite was wonderful. Beach and the dock were very nice and staff were friendly.

The property and amenities eere great but could not enjoy them because of all the mosquitoes

They made dealing with various food issues easy. Also the excursion we took through the tesort was amazing and easily booked.

Beautiful location, gorgeous beach. Kinda far from town - I forgot to check before booking. But it was luxurious and comfortable.

I liked the staff I like the quite professional setting. I liked the restaurant and bar.

Rooms were spacious with 2 bedrooms and two baths. Wifi was very intermittent. No pool on lagoon side and no beach. Had to walk across street for pool and beach. Restaurant was expensive but good food. Everything was in American dollars which was confusing at times because the rest of the island is in belizian dollars. Overall good but not excellent. Would probably stay again but on the ocean side.

This resort is a nice resort but could use some updating. Sink had major rust under the glass top, fuzzy growing stuff on some sealant to The wood sink base and things just looked tired. The staff were nice and helpful despite a rough start of them not being responsive. The food was good. Bring your bug spray as mosquito and sand fleas are out in the mornings and after dark.

Great trip overall. Our first time in Belize and tough not to compare to other countries. A bit pricey for the experience but was a great vacation for parties seeking a quaint experience. Recommend checking out their sister resort, Jaguar Reef in Hopkins as well.

Omg this was an amazing place, everything spotless and beautiful. High end customer service, great food….everything was just amazing! I can’t even find the words to describe how wonderful our stay was. Thank you, I highly recommend!

The staff here are incredible but we had a few hiccups. Do not stay in room 201. The view was beautiful and close to pool but the bed and pillows are rock hard. We had a very noisy neighbour above us (at 12-3am) and we were unable to move rooms even though the resort was empty. Most of the time it was quiet but then a bus would arrive with large groups to use the amenities. Even with the increased people it was still not as busy as most resorts. We stayed beginning of Dec and I understand this is probably a way for the resort to make up lost revenue during slow season. The food was great and there was free parking for our rental car. Too far from town for a golf cart.

The water in the main shower kept leaking but that was because of the open concept and water started to build up in a corner and over flowing. After a shower the water would make its way out of the bathroom. We hadn't noticed until we came off the bed and stepped in water

It seems a good value for the money, as I had an apartment size room, with kitchen facilities, living room and 2 bedrooms, also with a balcony overlooking the sea. One thing, I wish the shower did not spray you when you turned it on, because the turn on valve was across from where you had to reach from the side of the tub. Also, at the opposite end of the tub is where the faucets were, so a person would climb in, but there was no sliding door, so the floor on the edge of the tub would get wet, meaning you better put a towel down at edge of the tub.

Umaya Resort was very nice and welcoming.

My wife got stung by a scorpion while having breakfast, fortunately nothing bad happened and she did well but it ruined our entire plan for the day. Staff was helpful and reassured about the recovery. On the second morning of our stay there was no running water on the entire premises and we had to wait for the office staff to arrive in the morning to address the issue. Otherwise the hotel is on a beautiful piece of land with good access to lagoon and beach. Pool was clean. Food at the pizzeria was expensive (around $25 USD for a 12 inch). Food at the hotel restaurant was fairly priced. Rooms were clean but a bit dated. This place is convenient for families.