The hotel was great, clean and comfortable. The personnel was very welcoming and friendly. Always providing us with great service and suggesting touristy spots to visit and restaurants to eat at. It was a great experience staying at this hotel.

Excellent customer service! Highly recommended.

Beautiful space! Great & affordable food for breakfast and lunch, super nice and helpful staff, nice (if small) pool area. Overall, we loved our stay here

A 12 room boutique hotel with everything you’d want. Service is exquisite. Food in upper, open air floor marvelous. Room like an old world European style. Easy walking to and from to a beautiful Oaxacan center city. Price was right as well. The middle seating section of the lobby is beautiful with the open air roof and bevy of plants.

The staff were exceptionally helpful & cheerful! Andreas was our consistent wait staff upstairs at the restaurant & started off each day perfectly with his generous nature. Great neighborhood & an easy walk into downtown’s museums & food scene, I’d love to return for many more holidays.

We had an amazing stay. Couldn’t ask for a better experience.

The hotel was was super clean, with beautiful patios on both levels, plenty of seats and the most beautiful potted plants throughout the property. Minisplits in the rooms. Rooms are limited, only 14. Staff were great! Especially Adrian the bartender, made the most beautiful and tasty mezcal drinks. And Roque our waiter was very attentive. All staff are very polite and helpful. Highly recommended. Walking distance to dining, shopping and site seeing. Small pool and hot tub available. Quiet and Secured.

Great hotel, perfect location and helpful staff. Would highly recommend

My husband and I had a wonderful week in Oaxaca. The hotel was perfect with friendly staff and good food and drink options. The pool was great for recharging in the late afternoon. We had a rental and parking was also free & secure.

Highly recommended

nice part of town, great service, had an episode of no hot water but they did get right on it and fixed it. Kind of a weird layout for rooms but once you get past that, there was nothing negative experienced other than a little bit of notice in the open areas. Overall very nice. I'd say it is a B kind of place. There's much worse you could do and a little better you could do. Good value.

Property overall is beautiful ,,

Very nice place and friendly and helpful staff.

Los Pilares is a great hotel located in a beautiful zone with close proximity to the city center. The hotel's staff were very professional and friendly. They made sure that we had everything that we needed every day of our stay and were available for any questions we had.

Loved the location! Restaurant and terrace are lovely. Rooms are comfortable and clean.

Any staff member that I interacted with seemed not only well suited for their job, but thoughtful, kind and hard working. The neighborhood is truly not far from the center of Oaxaca, but is far enough to have creative, unique shops and eateries which feel far away from the more “touristy” Center of the City. Notes for next time…don’t turn off the master electric switch in your room at night if you want your devices to charge…ps: their filtered water (in the bottle in your room or on your table) tastes better than out water at home…

Room too close to lobby. Window curtains not dark enough. Rooftop pool and furniture needs a make over. Furniture was worn out and dirty.

Lovely place to stay. Jalatlaca is a great and colorful community. Chris and all the staff at hotel were very nice and helpful. Will definitely stay there again!!

Beautiful place and plenty of places to eat near by.

We loved the place. Very pretty, clean, and the staff were super nice and helpful with everything we needed. We came to stay here for The Day of the Dead festival. Everything was walkable distance. It was about 15 minute walk to the center and all the festivities. It was nice not being right in the center because there was so much traffic in the center but very close to it at the same time. The hotel itself very pretty. The staff helped us arrange transportation from the airport and to the airport and other sites to see. We would stay here agian

Nice decor in the rooms. Many plants, roof terrace. Great and friendly service. They helped me with booking tours and with my Airline when I got delayed on my way home.

Air conditioner started leaking. They did accomidate us with an other room. Also

Beautiful and clean hotel, fabulous front-desk staff, but because the room is on courtyard, it can be noisy especially when the restaurant is open. And why aren’t the gorgeous curtains backed with black-out fabric? Desperate for an afternoon nap but impossible. Tiny points: I am 5’3” and both the towel hook and the curtain pulls were way to high and out of reach. Felt it was designed for Lebron James (pace Lebron). And please leave sealed water bottles—-not water in an open bottle, no matter how attractive. And a coffeemaker would have been appreciated. Felt more attention overall given to appearance than guest comfort. For the price, wouldn’t return.

The staff was wonderful, the hotel was beautiful, the food was delicious and we could easily walk to points of interest.

Very friendly and helpful staff. The arrival welcome was great. Everything explained and demonstrated in detail from location of stores and restos nearby to recommendations to how to adjust the air conditioning and lights and which way to turn the knobs for hot water. All with humor and grace. The place is beautiful.

Highly recommend this hotel! It is located just blocks out side the center, but the short distance provides a quiet retreat from the busy center. Rooms and bedding were very clean and the staff helpful. I came back after midnight some nights and there was a bell to ring to be allowed entry. Felt super safe. Very close to many breakfast and dinner options as well as shops. I plan on returning for my next stay!

I really enjoyed staying at Los Pilares because it is a beautiful building; my room was comfortable and the bed excellent; the rooftop garden and restaurant were lovely, and staff were very pleasant and helpful. My biggest problem was that mostly I couldn’t get the water to be hot. This greatly affects my willingness to get into the shower. I much prefer old local buildings like this one to a standard could-be-anywhere hotel when I travel and choose them if available. I know this means not having everything American-perfect. But hot water is really pretty essential. I still give it a top rating, but wistfully yearn for that water.

We loved Los Pilares. The staff were so kind and helpful. Room was thoroughly cleaned every day. We only ate breakfast there once, it was simple and tasty. Really appreciated the bottles of water available 24/7. AC worked fine. We loved the top floor room and used the pool at the end of long hot days exploring. The upper terrace and all its plants and birds- amazing. It was a quiet and great refuge to return to in the evening.

All staff was very friendly and accommodating. The property was charming, I felt like I was staying in someones beautiful hacienda.

Beautiful clean and quiet! Lovely upstairs patio dining and great walking location to historic stone paved colorful streets. Absolute stay while in Oaxaca.

Beautiful and elegant property. Professional and friendly staff. Good restaurant on site. Fabulous rooftop with pooi, terrasse and garden. Neighborhood can be loud at night/early morning.

Lovely small hotel in charming Jalatlaco. Easy walking to sites, restaurants, shopping. Wonderful staff and good cafe.