Though facilities were available in the lounge for tea & coffee etc there was nothing in the room.

Best hotel

Nice hotel with helpful staff as i made a mistake and booked 2 rooms instead of 1 but they sorted my issue instanly. The fact they had air-conditioning and it was the hottest day of the year pretty much paid for itself.

Comfortable enough rooms although ours was right on the main road & had sash windows so very very noisy. Service was OK but the information on the hotel website is all wrong. Check in desk was closed at 3pm having been told check in was FROM 3pm onwards. There was self check-in but I was only sent details on how it works the day after our stay, so pretty useless. Had a few issues with getting keys to our room & when we did they didn’t work so had to use a master key (which didn’t make me feel that safe). The other frustration was the website said there was parking which there is not. When mentioned to the person I spoke to they said ‘oh yeah I know, thats well out of date’. Then please update details. All 3 telephone numbers that were provided to use for our do hours contact don’t pick up but the Ring doorbell at the front door worked and the person on the other end was helpful enough. Overall a nice enough place & I could overlook the noisy room (although recommend double glazing) but the out of date information on the website is really quite poor, especially when it’s easy & free to update. I guess for the price it was value enough but a few little changes and it’d be getting more stars.

I would not recommend you stay here if you can afford better. It is extremely loud outside as well as inside. We could hear everyone coming and going as well as every car and vehicle passing by. We didn’t have great sleep any night we were here, and that was me wearing earplugs to go to sleep. The service is good - the people were accommodating and helpful. The hotel is located pretty close to an Underground stop, so that made getting around easy, at least.

Hotel was conveniently located on Peckham road and good transit options. However, the stay was sub-par at best. Spring mattress was uncomfortable, somehow room window was open when I got back, despite the do not disturb sign, (nothing was taken). Room looks as described in photos but quality for everything is mediocre at best. Peckham neighborhood is cute but it could get rough at night which is when I mostly got back. Pub next door was great but if you are hungry late at night, there is nothing around. My hotel in Kensington, first half of this trip for similar price was far better than this. It was small but comfortable.

Very good service.

Was nice and cozy toilet complitely new with big shower and vrery confy bed

Had a really nice day, comfortable clean will definitely book again

I had the same issues as others have mentioned. There is no parking avaiable. I had to find a parking place quite a walk away, not good as it was raining. I didn't receive any arrival information such as door codes. In fairness this was probably the fault of Hotels.com and not the hotel. I also had problems sleeping with the outside light enetring the room, also the horrendous green fire exit light in the room.

Absolutely nightmare worst place in 22 years of working away. Advertised as parking available and 24hr reception. Had to park a mile away in a supermarket car park and pay then talk over the phone to get inside. People up banging and shouting at 4am. No drinks facilities never ever again would i stay here.

The pictures are not an accurate representation of the room at all. The pillows were stained and the walls were filthy.

definitely would stay here agajn

Pillows are half the size of normal ones, super loud all night with the road and thin windows. Blinds arent wide enough to cover the window so you can see in either side. Fire exit sign in the room glowing green all night. No tea and coffee in the room. Parking the advertise doesn’t exists Will be avoiding next time I’m down.

My stag was smooth and beautiful.

It was completely fine considering that we paid. The room was clean but a bit small so a bit difficult to manoeuvre around with two people and luggage, but we didn't spend much time in the hotel room anyway so totally fine for our purpose. Breakfast was great - fresh bread, eggs, coffee, pastries etc. for just 8gbp per day . The only bad thing was that there says there was a hairdryer in the room and there wasn't, since we checked in after 3pm and no one was at reception it was a bit of a faff to get hold of one by ringing the provided number.

Staff are pleasant and willing to help.

The area around the hotel didn’t feel like the best place to walk at night but the door in and out felt very secure. The interior was very nice, and they had an honesty bar for snacks and drinks which I thought was a lovely idea. The room itself was very small, and the bed took up most of the space, so it wouldn’t be a very convenient place to stay for some down time but as we were just using it as a place to sleep, it was perfect for our needs. The shared bathroom was very modern looking and clean.

This hotel is a case of you get what you pay for. It was very close to the venue we were attending, and it was cheap, so plumped for this over the travelodge, but I wouldn’t do it again. I was a bit concerned about some of the reviews, and in this case my experience was the same, although I can’t speak for other rooms. The hotel entry is clean and bright, but the rooms are not soundproofed, tired decoratively with a lot of chipped paint, poorly cleaned (bathroom in particular in room 19), small and if you dont like a very soft mattress and cushion sized pillows I would not recommend staying here - there was no support at all. The double room we stayed in had floor space of around 3x5ft, no room for luggage etc, which is difficult with two adults staying for 3 nights. A final niggle was the fact that there was no privacy from the large window, which looked directly across into another room on one side, or the upstairs corridor. We had to leave the blind fully down and the light on whenever we were in the room. A bit of privacy film on the window pane would be an easy fix. Selection of self serve drinks downstairs was good. We didn’t eat breakfast at the hotel. We didn’t speak to anyone at the hotel about the issues at the time, given we weren’t in the room very much, but when I need to come to Peckham in future I’ll be looking at other options.

Manager was very helpful

The staff was very accommodating.

There was no one at the premises when we arrived to check in. There was no forewarning of this. And we had to call 3 or 4 times on different numbers (one of the numbers was disconnected) to eventually get someone who could advise of of how to get in the apartment and self check in. It was expensive for what it was. No breakfast included option. Breakfast (continental) was an added £8. I’d say the stay was fine, but poor value for money. However, the place was clean and close to where we were visiting.

Easy check in very clean and a very friendly staff.

It is cozy and beautiful. My only challenge is that the room was not warm. It was a cold night

Will not be returning! Did not feel safe in the area. My room was tiny and cramped. Couldn’t have the window because of the noise outside and safety, so the room was stuffy and too hot. Found a fan which I used. Got covered in dust and fluff. Disgustingly dirty!! They state free off site parking. Not technically a lie, but it is pot luck if the residential street has any gaps. And there weren’t when I finished work late. An expensive mistake which I won’t be making again!

Average

Checkin was done by providing codes to pickup room keys in advance, this worked well. Room was as described, bed was comfortable and the bathroom recently refurbished. It's located just 5 minutes from Queens Road station, trains run into London Bridge every 15 minutes, taking just 8 minutes.

Pictures very deceiving. Room randomly entered by staff whilst in it with no warning. Wouldn’t even consider staying again.

Quiet and easy to follow check in and operating instructions

Self check-in was chaotic. When I arrived at the hotel, I ringed the bell and nobody answered. Luckily, the couple (other guests) who were just about to go out opened the door for me. They explained that I was supposed to receive the instruction to check-in with the key code for the entrance and the safe box code for the card key for my room. I did not receive any of that. If the other guests had not been there, I would have been stranded outside because by that time, my mobile phone died as well. The room was clean, nice decoration, but sound insulation was horrible, the wall paper thin. I heard other guests’ footsteps cooking up the staircases and car and buses outside of the hotel all the time. I could not sleep. There were not enough hair dryers so guests need to wait until other finish using it. Please consider installing a hair dryer in each room. Also, the window was not insulted and the draft was coming in. It’s summer and ok now but I would not stay here in winter. Hotels.com sent me an automated email saying I should pay at the premises but when I tried to pay when checking out, the receotionsit told me that it’s been already paid. Overall, this hotel and Hotels.com are not very well organised/arranged who does what and made a basic procedure such as payment and check-in confusing.

GOOD POINTS! The hotel is ideal for an overnight stay. It's withing easy walking distance from the Queens road station and has plenty of bars and places to eat nearby. Self check in was quick and easy, with full instructions emailed to you in advance. The staff were friendly, approachable. The breakfast / chill room in the basement is quirky and has a good supply of teas and filter coffee that you can help yourself to at anytime of day or night. The room has a supply of fresh fluffy towels and a supply of soap and wash gel. I did partake of the optional continental breakfast at a cost of £8. Breakfast was delicious, plenty of fruit, cereal, yoghurt, sourdough bread, different milk and milk free options. And pastries and muffin The NOT SO GOOD POINTS! My particular bathroom was on the small side, with a narrow opening point for the shower door, the shower however was good and powerful. The bed/mattress was uncomfortable and the bed could do with full size pillows. There was nowhere really to put clothes etc away, and a mirror on the desk area would be useful. The main issue was noise. It is on a very busy road without double glazing ( which can't be helped ) and the noise continues to one degree or another day and night, and then you get the other quests coming in late at night early in the morning making a lot of noise without being spoken to by staff to keep it down. My advice to others would be wear earplugs! (maybe this is something that could be provided in the rooms?)

Good place for overnight stay. Easy check in, nice room with AC, TV and WiFi.