Good place to stay, Would gladly recommend to anyone looking for a place to stay in the Gold Coast

Been there before best location, close to everything

The room we had was old and dated. The location was perfect we were on the 34th floor the view was amazing, but with the balcony at that hight I was scared that my kids would fall over the edge. The car park instructors were not sent to us until I called the property, this made the check in process awful after a long day of travel with a baby that just wanted to get out the car. Would I stay here again… yes the location was amazing… no if you have small children. Although there was some minor childproofing on the doors.

We had stayed here years ago and since then it has gone down hill. One of the sliding doors was broken on arrival. The vent for aircon was filthy and the dryer filter was so full it was over flowing . The toilets stank like they had not been cleaned. Spider webs in the corners of the bedroom

Amazing location. Amazing amenities coastal letting co did their best despite no follow up emails.

I loved that there are four lifts so entry and exiting was not an issue. The pool areas were vast and amazing and clean. Having a shopping centre below is very convenient.

The entrance method wasn't clear and need to be updated for the future customer. The bed was too soft in the guest room and just like a water bed...

While we loved the location and the complex facilities, we were dissapointed in several other aspects of our stay. There were very loud and extremely distruptive renovations to the building including a jackhammer. We were never advised these works were going to be undertaken during our stay. Overall the apartment was a bit run down and underwhelming with several things either not working or failed during use. Would not stay here again or recommend.

great

Excellent location, walking distance to everything, supermarket and pharmacy at the bottom of complex. Large apartment and great pools. Could definitely benefit from some maintenance and a deep clean. But would stay again just for location.

Great location, safe, lots of activities in the apartment and wonderful views.

The room was clean and the view is amazing. Convenient walking distance to shops, eateries, public transports (tram) and sights. All together, a very pleasant experience.

Washing machine was so noisy and jumping, when i levelled it the amount of dirt underneath was outrageous, dirty around all edges, bed side table lamps full of dust, i think whoever did the cleaning vaccumed only the visible areas and cleaned the bathrooms, kettle and toaster are in really bad shape and usually the kitchen is missing so many things and odd utensils, i have rented there before and it wasn't like that

I found the apartment a great size & beautiful views but was very disappointed in the lack of cleanliness & found i needed to clean it myself on arrival also the beds were very uncomfortable & painful on my back

The room needed beach towels available, as we couldn’t hire any to use at the pool. Also staples such as tomato sauce, salt, pepper, vegemite and peanut butter would be good for people travelling from interstate

Nice apartments close to everything. Bathroom had mould which should be cleaned its a health hazard. Overpriced on Hotels .com and they refuse to price match on agoda sick of sending loads of e-mails both on the day I booked and up intil yesterday.

Unfortunately our experience in your apartments has been extremely unsatisfactory there have been multiple issues in terms of cleanliness and hygiene. - Ensuite bathroom sink had blood over the outside of it which must have been from the previous occupants. - Non of the bathroom fans work as they are blocked with so much mould and dust it looks disgusting and is so in hygienic. - We have had cockroaches in the kithchen, bathrooms and even in our BEDS! - we went to use the hair dryer and it sparked in our hands and tripped the whole apartment which is EXTREMELY dangerous! We are absolutely horrified with the state of this apartment we were given we have to clean it better ourselves then when it was given to us which is a real shame as we were really looking forward to staying with you guys. We paid a lot of money for this 5 days stay and I would like my money back as this apartment was appalling and sorry but we are not paying money for something like this is was horrific! I have taken photos of all the issues listed above and I am happy to send them all through if you need proof of what has been going on.

Found used Condom in a bedside drawer along with other cleanliness issues. My young son touched it not knowing what it was. Management failed to come back to us in a timely fashion and we are still awaiting a response today.

The location was great and the views beautiful and convenient for what we needed. The following things were disappointing. 1. The floorboards had air pockets throughout the whole area really making the floating floorboards 'float'. Some areas were sticky when walking on them. 2. When using the cooktop, we tried to pull out the range hood. Very sticky to pull out. Once having a closer look, the sliding track and the hood was so full of fat and grease. Tried wiping up with paper towels but would need to be cleaned properly with hot water and degreaser. Not only was it difficult to pull out but a little off putting while trying to prepare food. Otherwise, fixing those issues would certainly make the stay more comfortable.

GOLD COAST HOLIDAY SERVICES WHO HOTELS.COM booked our hotel in with instead of MANTRA should honestly remove this company from your services. Our room power was disconnected and we called GOLD COSST HOLIDAY SERVICES were absolutely rude to my wife and I we called the company to advise them of what’s happened and no help was given to my family. In regards to why the power was disconnected the customer service contact and manager were very rude and also laughing at my wife and I explaining that we have no power and my kids were also very scared sitting in the dark for 5 hours before we got a call back from anyone. The manager from GOLD COAST HOLIDAY SERVICES disconnected the call and told us that they couldn’t help us and we’re laughing at the situation we were in. The male customer service rep was refusing to hear my concern and laughed at me while I was on the phone and then disconnected the call. My kids were crying due to being in the dark and he laughed and said that we can’t help. I then advised him to please help me and once again he disconnected the call this company should be absolutely ashamed of there actions I want this company GOLD COAST HOLIDAY SERVICE to be accountable for there actions and there unprofessionalism needs to be addressed. MANTRA STAFF AT CHEVRON were awesome Elizabeth and the team went over and beyond to accommodate my family and I. GOLD COAST HOLIDAY SERVICE should honestly be ashamed of how they made my family and I feel ESPECIALLY MY CHILDREN.

We are a disability provider and requested 3 rooms near each other. . . We were given 2 rooms in 1 tower 8 floors apart and 1 room in a totally different tower. This made it very difficult for workers to access clients so if this had of been communicated to us prior to arrival we could have made alternative arrangements. On checking in to the room the floors were filthy in all 3 apartments . . .our feet were black within minutes of taking our shoes off. . . Their were beads on the floor and crumbs, cockroaches, chairs filthy from previous guests, vinyl and felt from lounges peeling off. . . Just extremely poor housekeeping all round. We pushed 2 beds together for 1 of our clients and it looked like it had not been cleaned under there for a long time and we could go on and on but I’m sure you get the picture. To say we were disappointed for the $6000+ we had paid for 3 rooms for 8 nights is an understatement. The handyman did his best by sending a cleaner up after my husband showed reception some photos of the room and my feet and we did eventually get toilet paper for every bathroom. On a positive note we did get ocean views for 2 out of 3 of our apartments. Sadly one of them missed out on our request which we weren’t notified about until we walked into our room. When using the parking system make sure when you approach the garage door you place your tag under the Red Cross on the roof above you and the garage roller door will lift automatically no problem.

Location, shops an elevator ride away, views, restuarants

The location of the apartment was great. Close to Cavill Avenue short walk to the beach. The 2 bedroom apartment was large with a large balcony on the 7th floor. Which is the same height as the trees so you don't get to see much except the trees and glimpses of the ocean. The apartment is a little worn with stains all over the carpet. But besides that its actually really great. Chevron though need to up the AC in the foyers of the hotel its ridiculously hot especially when your waiting 10 minutes for a lift.

Overall good value and good facilities and location. Supermarket underneath is very handy. No blankets on bed and no room service during 4 night stay. So have to buy own toilet paper etc. Also remember to bring or buy beach towels. Fantastic ocean views The picking up of keys at another location and then exit procedure is a bit of a nuisance but that’s why it is a bit cheaper. Good kitchen and fridge etc so great for family.

Great hotel, great location with great views of both the beach and river.

Great location and view but apartment was dated and dirty, carpet was stained, not even a full roll of toilet paper for a family of 4 for 2 nights stay. The wait for an elevator at times was frustrating. To top it off when we we went to leave Sunday morning the back number plate on our car had been stolen while parked in the secure carpark for the weekend with the camera in that area not working!

It was very cold and the temperature in Aircon was not heating up changing to cold 22degrees and the blankets were very thin too,like summer blankets

My only complaint is not enough soup for 5 days, 2 adults and 2 children. An extra roll of toilet tissue would also be handy. Otherwise, excellent position, gorgeous views of the ocean. We enjoyed our stay.

Apartment was located in the heart of Surfers Paradise walking distance to restaurants, night life, shopping and the beach. The 2 bedroom apartment was tastefully furnished and well maintained. Our only issue during our stay is no cable TV.

The property needs a revamp (mould around and only 2 lifts working which caused delays in checking out for the last day it took an hour to get fixed. Close to everything- great location

absolutely disgusting advertised as a 4 star hotel but when i complained the hotel manager advised it was a 3 star hotel instead. -- extremely disappointed by the fictitious information advertised online " -broken basket in the laundry -broken water stopper in the main kitchen, which was soo slimmy and didnt work, - the tiles in the bathroom are not the correct ones - my daughter slipped multiple times on her head as soon as she went into the bathroom while the water was running. - there is no support at all. -no Fan in the bathrooms -- only a light switch the bathroom was covered in fog from the hot water and at all times we had to shower with the bathroom door open and also the main bathroom door too which was really inconvenient - no plastic bag in the toilet rubbish bins. they were filthy and full of other people hair which is gross. -metal cap on the end of the beds were off - every time you walked past they would scrap your skin and cut you which is very big hazard -The alarm clock in the room cable was broken,with the power point switched on, like i mentioned before i have 2 kids in the room which this is very dangerous they could of got electric shocks -there was flowers in the room that were dead - mould on the flowers which can cause diseases and infections

Tv not working and no Foxtel until the last night. No wifi until 3rd day.