Bad Reception.

i left hotel without my coat with passport inside after long drive back lady on reception was most helpful and located it for me this was 9th may around 17-30

the door did not feel very secure room 20

simple ... comfortable and reasonable price

Nice clean rooms, great service

Air was very stale

I have stay before in BB hotels chain and both the quality and experience always been excellent. But this hotel is different. When you arrive to the hotel staff points you at the other BB hotel on the road and then says go back to the other one (happend 3x times with an other customer). Staff is barely at the reception or watching movies at the backdoor. The biggest problem I had in this hotel was the Duplicate payment they took from me the staff. They took first card payment and said it was denied when the machine said it was approved and so they said try a second time. Second time ”worked” but thhe money had been withdrawn 2x times. I said this to the receptionist and showed them my digital banking she said No this is noncene and nonchalanted me away. As I was insisting she said go and talk with the manager. Manager showed a piece of paper from BB (not bank paper normal paper) that this amount has been charged once and not twice. She then afterwards ignored me for 2 days and said talk wiith your bank. I called my bank which had cancelled the payment as the receptionist said, two days later I arrive home guess what they took back the money. As I called booking.com which took a bit of a time for their service yet excellent service they helped me with everything when I provided them the same information. This hotels receptionist is complete fraud and thieves, but I am really grateful for booking.com excellent service and customer care.

The mattresses were very nice, the room was big enough and the shower was good. Not much noise around which was great. Breakfast OK.

The floor wasnt clean at all, a lot of stains and little things ( crumbs) especially near the double bed something black and sticky... And some dry blood drops in the bathroom right under the sink. Graffitis under the single bed Unfortunately no hairdryer in the bathroom.