Nice setting and for the price the hotel it was ok as a one night stop over We had breakfast included but if we were to stop there again I will pass as everything was like warm ! Disappointed with the breakfast but everything else was fine

Lovely hotel however the spa facilities were not all available for the duration of our stay, very disappointing especially as we booked this hotel for rehabilitation of illness. Staff permitted a large group of children to walk around the pool area in dirty shoes, whilst relaxing these children were distruptive and abusive to myself and other guests. So overall not a very relaxing experience. The staff were very friendly until I had an issue, and then their attitude changed. The rooms were clean but dated. We had a fire exit from our bedroom which lead onto the roof. On waking in the morning I saw another guest sitting by my bedroom drinking coffee and smoking.

I booked this hotel for some of our employees - who stay away regularly, the price for here was the same as a shared accommodation, so it was a no brainer for their stay. Our employees loved this, the gym facility and swimming pool was a great addition to their normal accommodation.

Poole was good room ok but for the background noise humming in the old part of the hotel upstairs - ask to move room but said was fully booked . so didint sleep that well

Queued up for 30mins at check in, only 1 poor young girl on front desk doing her best. Eventually got to the room to discover there was no cold water. Was told they had issues with their pumps, this has been ongoing for months, why still take booking and peoples monies? Had a scolding hot shower and went for dinner. To be fair the food was lovely, but was unable to serve any beer as the gasses had gone? Settled for a cold jug of water, even though they had no water in ANY/ALL the rooms? (There was 20 of us on a golf break). Finally got the beers back on and was told no one could pay for anything as their tills/system had gone done. This hotel was not fit for purpose and I will be pursuing a full refund for wasting and ruining our time away. Needs managing shake up and sackings.

Where do I start?!?!?! My partner and her friend had beauty treatments booked which were cancelled due to the member of staff handing their notice in (before we even arrived) then it just went from bad to worse when we got there with the ongoing issue of water problems which is apparently a known problem and yet never were we made aware of this before arriving. The hotel losses water pressure at the times when other guests are using showers, baths etc which means that you have no way of washing because there is no cold water so all you have it scolding hot and on top of that the toilets don’t even flush! I did get away with having a wash down by the pool which still wasn’t great but a bath in our room was not possible as no cold water. There were many other issues with the hotel but this was obviously the main one and in my opinion this hotel shouldn’t be open in its current state and certainly shouldn’t be charging £130 per night. The staff were all very pleasant and helpful but they certainly did have their work cut out with so many people complaining. I will definitely NOT be recommending this hotel to anyone any time soon. I would return for the day to play golf only but would never stay here again and could comfortably say that it was the worse hotel in this country that I’ve stayed in.

Clean, neat and tidy. No real 'bar' area, basically some seating in the reception area which was disappointing given such a large property. Could have a fab cocktail bar with garden access if they gave up one of the 'function' rooms.

No running water, managers hiding in the office to avoid dealing with issues. Four day stay and had issues every day. Still waiting from a response from the duty manager