The house is very nice. The location was perfect for us. I wish the shower was a bit cleaner & all lightbulbs worked. I would be nice if the toilet paper holders were fixed properly & also the towel racks.

When we arrived there was a leak at the property, we sent several messages to the host but he was not responsive. Some people came by unnanounced later that day but couldn't fix the issue which worsened. They had to set a noisy fan going on constantly in living room and shut down one bathroom. There were also additional issues such as a TV remote missing or we didnt know how to dispose of trash. We contacted host multiple times, he has been unresponsive either via messages, call and even via Vrbo customer service. Phone number we have redirected straight to a full mailbox. We just received two automatic messages completely out of touch with what was going on, which was simply infurating. We were initially supposed to stay two weeks, we vacated the property after a few days. Since the horrendous experience we went through had nothing to do with the "newly built luxury property" we booked, we filed a claim for a full refund.

House was very nice !! We were in town for a game at arrowhead and you can’t beat the location to that. Only hang up we had was check in. We were supposed to check in at 4pm and no check in instructions were sent until 2pm. This was nerve racking because we were 6 hours into a road trip there and weren’t sure we had a spot to stay until we got pretty close. Had to call VRBO and have them call the host because they weren’t responding to my messages. Even VRBO couldn’t get a hold of them for a little bit and they were about to check us into a hotel instead. Finally the directions came in and everything worked out but I would say communicate better and send at least a message when someone books with you on when instructors will be sent out.