When my family and I arrived, we were greeted by a front desk reception named Habib. He greet us with a smile, patiently explaining our stay and search for a connecting room for the convenience of a family of 4. Breakfast was awesome! Many choices and plenty of seats available

The gym facilities is decent but a 2 out of 5 running machines are not working

So many items

I have no issues to raise.

Break fast was very good. Location excellent close to the shopping malls

1-not clean hotel, I saw a small cockroach in the wardrobe 2-The vast majority of housekeeping not good and Always complain when talk with them to clean our rooms. 3-They take Extra money 51 Kuwaiti Dinar around 155 $ for interconnecting rooms in spite of .they have this note from booking.com. 4-There is a manager named Angie. Her manner is rude and unhelpful, and she told me that she is not interested in evaluating the sites we booked rooms from, such as Booking.com and Trip.com. 5-The furniture is old and there are dirty stains in the carpets, and this hotel does not live up to the level of luxury Marriott hotels, for example, in Germany, the Netherlands or Thailand. 6-There is no hotel official interested in the opinions of guests, like other Marriott hotels. Certainly, the executive leaders have not visited the hotel in the last five years.

My rooms are not ready and they gave me one connecting room, and can’t sleep well due you to kids knocking the doors

SPA was good but unfortunately the receptionists wasn’t honest as she told me the massage privet for female and wasn’t

とにかくロケーションが抜群。 マレーシア航空の機材トラブルで3日延泊になりましたが、延泊費用はほどほどの価格で大変助かりました。

ドリアンを持ち込む客がいたため、2日くらい廊下が臭く感じた。持ち込みを取り締まるよう徹底の必要あり。 他の客からも同じ改善要望があるはず。

De geboden service, de kamer, het zwembad en de geboden faciliteiten.

Niets

Location, friendly & helpful staff Special thanks for front desk staff Habib. Excellent service by Habib.

1- car park can do some upgrading 2- stain on most pillow and is time to change 3- Constance knocking noise is very disturbing (everyday) 4- bathroom accessories is due to replacement as some are rust & loose. 5- is good to have liquid soap by the basin. 7- long waiting time for lift.

The location is fantastic. Strategically located opposite Pavillion Mall and also within walking distance from other malls in Bukit Bintang. Room is newly renovated, breakfast spread was good too.

I got a twin room on the 3rd floor and I didn't like that the room does not have a window view. So my window overlooks a fake facade that houses some artificial plants.

Super bien situé, bon buffet petit déjeuner et grand choix

Clean, spacious and very pleasant staff.

I expected more comfortable beds.

The most impeccable service ever! the hotel deserves the best ratings!!

i loved everything!

The staff who helped my check-in was definately kindest i have ever met and the location is perfect to go shopping.

I checked in on 6th May and checked out on 8th May. I asked the guy who was on the lobby kept my luggage from 1pm to 6pm. And also asked him whether i have to proceed the check-out procedure or not and he answered no need. Since then, i haven't received my deposit yet even though i sent the e-mails three times & called the lobby and left my name & number & e-mail address but same like no feedback yet. Really disappointed their after service and I will drop by this hotel on August during my biz trip and will strongly claim about it.

Location

Location

No comment

No comments

great location, friendly staffs, clean room, perfect bathroom!

pillow

Location and room space

Nothing

Superb location . Easy access to all the shopping malls. Very clean hotel . Very comfortable bed and pillows. Breakfast is excellent. We will be definitely stay in JW marriot for our next visit in Malaysia.

Superb location . Easy access to all the shopping malls. Very clean hotel . Very comfortable bed and pillows. Breakfast is excellent. We will be definitely stay in JW marriot for our next visit in Malaysia.

الموقع ممتاز جدا

القنوات التلفزيونيه قليله جدا جدا

الموقع ممتاز في شارع العرب و بجانب جميع الخدمات و مقابل لمول بافيلون الفندق فخم و مرافقه ممتازة النادي الرياضي به كل المستلزمات المهمة و مفتوح على مدار ال 24 ساعة سعة الغرفة النظافة ممتازة الأسرة مريحة التكييف ممتاز النت جيد الحمام به شطاف يدوي و هو أمر بالغ الأهمية طاقم الفندق متعاون

إجراءات الدخول أخذت وقت طويل و طلبو وديعة 600 رينجيت ماليزي

Location - Right at the heart of Bukit Bintang and shopping heaven. Centrally located and transportation to any part of KL is a breeze. Room - Spacious and luxurious. All amenities were provided. Room service is good and top notch.

Room - On last night before checking out on the very next day, discovered Room 1712 had a leak just outside of the bathroom (i.e. Along the walkway, just in front of the mirror). Already informed the hotel personnel to look into it!

Location, room is clean. That’s it.

Service was absolutely appalling, especially given the brand that this hotel carries. Checked in at 2.30pm, understandably the room was not ready, so the check in officer said that she would call when the room is ready. It’s 4pm++, and no call was received. My bags are all with the concierge and I’m chasing for time to perform Zuhur prayers (which I thought I could do at the room). When I went to the counter to ask if the room was ready, they suddenly prepared the keys. When asked why I wasn’t contacted if the room was ready, the response was “perhaps you gave an inactive number”. Seriously? What an elementary excuse. When asked if my bags would be in the room, officer said yes but that was not the case. Bags came maybe 45 minutes after room key was given. Best part is yet to come. Next day, family and I went shopping at Pavilion and when we returned around afternoon, our room cards were deactivated ! Had to leave my poor mother in front of the hotel room while I get it sorted out. When asked why the room keys were deactivated, the response was “oh maybe you placed it near to your phone and the card demagnetised”. Sounds like an answer curated from ChatGPT. FYI, none of the cards were placed next to the phone. Last day when checking out, I was asked how was my stay. I explained my frustration as above. The officer was apologetic, and to compensate me, they waived my RM 10 flat fee parking ticket. Amazing, RM 10 ?! What a slap across the face. All in all, super disappointed with the service. Save your money and go Hyatt instead if you’re looking for a premium experience. But if you’re okay with subpar service, it’s a good hotel only due to the location.

We booked a king room at the Marriot KL, but before we left for KL l had received call to say that there was no availability for this type of room and that if l would agree l could stay at their sister hotel the Ritz Carlton and they would throw in breakfast, l agreed, and could not have been any happier

nothing

Отличное место расположение! Хорошие номера! Вкусный, разнообразный завтрак!

Walking distance to pavilion.. many eateries around hotel.. city view from room.. breakfast was good in shook..had a good swim in the pool..

Since located in city centre, traffic if bad.. advisable to take grab from hotel as its hard to get parking outside..

The hotel’s downtown location allowed me to explore nearby shopping center, enjoy dinner, and have foods and drinks—all within walking distance. The service was top-notch, as always.

Smokers smoking outside the hotel’s main entrance.

The staffs were very professional and really helpful in fulfilling customer needs.

The room facilities can be better i.e bath tub is quite small, pillows are not comfortable to sleep, the food choice at shook need to be further improved.

Location of the hotel. The room is well lit and spacious. Aircon makes you feel like you are in a winter.

Towel is not clean. Standard of Toothbrush and toothpaste unbelievably appears like 3 star hotel. The coffee capsule appears to be dated. the iron is dated and not functional. the water kettle is dated and leaks/spills when pouring. The phone does not seem to be working. The TV (Samsung) remote control is too complicated to use.

Very satisfactory

Nothing

الموقع ممتاز معاملة ممتازه سرعة بالاستجابة لطلب عدم التاخير في مل شي امان الموضفين نسيت فلوسي بالبنطلون وكان مبلغ كبير فقدت لفلوس بعد ثلاث ساعات تقريبا اتصلت الرسبشن شرحت الوضع بسرعه توجهوا للمصبغة وعطوني فلوسي علا حطتها ويتاسفون وانا الغلطان

مرافقة اتسكر بسرعه

Great location and facilities at a high standard

Check-in was slow. At First got me worried as they could not find my reservation.

Had better in 4 star hotels

Room was small over priced My laundry they ripped my shirt and made it look old.