A truly wonderful hotel that is right on the seafront. Great attentive staff, especially at breakfast. Nothing is too much trouble, order eggs just how you like them. The one and only fault is the toaster...you can either have hot bread or burnt toast! The carpark is very tight and small for the size of the hotel, but we did manage to find a space for all 3 nights of our stay.

Nice clean hotel, good location, lovely sea view. Buffett (hot & cold) breakfast was good plenty of options. Room nice but no windows that open in the room so concerned about what you’d do if a fire. You also have to pay extra to park in the underground car park £15 per night, which I feel is not clear when booking.

I had an amazing stay at this hotel. The room was exceptionally clean, which made for a very comfortable and pleasant experience. The staff was incredibly friendly and accommodating, always ready to assist with a smile. The highlight was definitely the outstanding view from the room—waking up to the stunning sea view was truly unforgettable. The bed was super comfy, ensuring restful nights, and the bathroom was modern and well-maintained. Overall, a fantastic stay, and I highly recommend this hotel for anyone looking for a peaceful, scenic getaway!

Business trip. New hotel. Prefect for business travesl

Room and hotel in general were excellent very big and comfortable bed. Don't attempt to order room service nobody seems to know what is on the menu or what the price is. The gentleman who brought our order didn't know the price and the receptionist at check out asked us how much it was. We would stay here again but we wouldn't attempt to use room service.

Was a lovely hotel to stay in

had a fantastic stay, staff work so hard to insure everything is perfect. very friendly. eat in the restaurant on both nights we stayed, food was amazing as was the breakfast. we took our dog who enjoyed it as much as us. thank you for a fantastic stay.

Great stay will be using again

We had an adapted room for four nights. The room was very spacious. Housekeeping did not make up room one day, no explanation, as it was late when returned to room, we did not bother. Breakfast was very good. Drinks from bar reasonable. Parking was very limited and we were never able to park there . Overall a good hotel for wheelchair users with ramp access.

Whilst the hotel reception and rooms were decorated well I found the service quite stark and aloof...queue at reception was ridiculous. Ok for a business trip.

A really nice hotel with a classy bar. A great start and finish point for the night here. Very comfortable and top class room accessories. The breakfast was lovely too.

Hotel was lovely first impression, location could not be better, car park woefully inadequate for size of hotel, air conditioning very poor and check in was painfully slow.

Lovely modern hotel, right on the seafront, really convenient but… Be aware use the hotel car park it will be £20 on top. This should really be quite clear on the hotel details as it could come across sneaky. It is a lovely / modern hotel, WI-FI was good also for work. Also breakfast is extra but there are options over the road for breakfast.

Great location Staff very friendly Rooms well sized Cleanliness just lets it down! The carpet in the bedroom we were in needed a good clean and hoover!! Shame as rest of hotel was great!

Very good hotel for exploring Torbay - one of the best in the Paignton area.

Excellent , smart and comfortable hotel.

Nice and modern, very poor on parking, also when booking we told child and age but when arrived they said yr child was booked to sleep in same bed ??? We given child age 6 yrs old . We had to ask for bed was given a folding cot bed . This shouldn’t happen when a family book a room with child .

Lovely hotel, great service and highly recommended

It is my 3rd time at the Mercure this time booking via expedia, on this occasion I found the room to be cleaned very late in the day which I declined as I had already returned back to relax before getting ready for the evening. On one occasion I returned to find my room door slightly ajar and a card in the door slot. Obviously as they tended to the room they left the card in the slot and my door ajar! I took the card to the lobby but I dont think the staff understood the gravity of what I was saying and just told me she could replace MY card if I wanted. I gave up trying to explain and was just thankful nothing in my room was disturbed. I was also disappointed by the parking headspace, from my previous visits I know a space is not to be expected but it is not advertised on the headspace, arriving this visit with a roof box I found I was unable to fit under the 2M height restriction and had to find other local parking. Despite the above I will visit again, this and the sister hotel Ibis really bring another level of accommodation to Paignton.

We liked the location of the hotel overlooking the sea and the building is new, shiny and clean and the rooms are spacious and well designed. We stayed the weekend and on the Saturday we were out all day till 10pm but when we returned our room hadnt been serviced - the bed was unmade, dirty cups and tea/coffee not replenished etc.. We called reception and got an apology and replacement tea/ coffee but housekeeping had gone home. We found breakfast both mornings quite a stressful experience. Fried/poached eggs and hash browns have to be ordered and it's hit and miss whether you get your eggs as they dont have table numbers. We asked 3 times for our eggs only getting them after we had finished the rest of our hot breakfast. There was only frozen fruit on the Saturday, Sunday there was melon and frozen. I wasnt happy with the attitude of the restaurant manager on the Saturday morning when i pointed out the issues with our egg order and I didnt feel listened too. They just dont have enough staff during breakfast, they were struggling with the dishwasher - dishes piling up at the bar was unsightly. We visit Paignton 4 to 5 times a year, and thought we'd give this hotel a try but I am afraid we will not be returning unless the breakfast situation improves as wd came out of breakfast feeling quite stressed. On checking out I asked for a discount because of room not being done and they didnt know how to issue a refund!

were told by reception on arrival no restaurant/bar capacity for guests other than the coach parties. we booked a ‘privilege room’ which was a nice typical executive style room with sea view. Coffee was below average biscuits were nice though (although you’d need more as so hungry as no dinner available) we ended up ordering a papas to share as too tired to explore after journey! very underwhelmed by the whole experience such a let down for paignton as it should have been good!

Staff were lovely and very helpful. Breakfast was delicious. Room was very comfortable, clean and well set out. Would definitely stay again and recommend.

Lovely building , right on sea front, near shops bars and childrens play ground .had a lovely time only proplem we had was the bathroom kept flooding when we had a shower , it was a good job it was a wet room, the maintenance people tried a few times to sort it, it got better but wasnt right but did not spoil our experience

Not that impressed, paid for a superior privilege room, expecting floor to ceiling glass views of the bay. Was put on the top floor which felt like an attic room with a much smaller window. Was still a great view but not what I expected or what I felt I'd paid for. The dressing gowns were just screwed up in a bundle in the wardrobe. The room was really just a Travelodge with bling... Very disappointed

Lovely hotel,perfect position Breakfast to dear,parking to dear

When we booked it online . We have booked sea view room or arrival we was told that that was not the case ..so we asked was there one available but there wasn’t ..and then took the room that they said that was booked but to find our bathroom was a disabled bathroom which wasn’t a problem but would preferred a normal bathroom. All in all not a bad stay but a bit pricey I wouldn’t of mind paying that for what was booked and that was sea view room not building view room

Loved the bar and patio area for a cheeky cocktail

Clean & tidy Seafront location Doggy friendly as are all Mercure hotels

The hotel was lovely and modern we had a 3 night break, we upgraded to a sea view which was lovely, food was great but only found out off hearing other people talking you could order fried or poached eggs or hash brown so the last day we did order egss would have been nice to be told tis on first day. We stayed for 3 nights and our room wasn't cleaned or fresh towels, we had to ask for toilet rolls so this could be improved on.

Friendly staff

Car keys stolen from in my room.

It is an absolutely lovely hotel and will go back again. The only downfall not enough tea facilities in the room and windows don’t open apart from that lovely hotel and lovely helpful staff