When I arrived I was told I did not have a reservation. I showed the woman at the desk my confirmation email. She said there were no rooms available. She was extremely rude. I spoke to someone on the chat at hotels dot com who let me know that he would have to speak to someone at the hotel to find out what happened before I could get a refund. I warned him that they do not answer their phone as I had tried to call many times. I am assuming they have still not been able to reach anyone as I haven’t heard back yet and have not been refunded my money.

Easy to get to

I booked a room but when I went to check in they have over booked and I did not have a room available. I had to scramble to find a room at 10pm

Staff wouldnt provide toilet paper said i needed to supply my own ended up kicking me out because staff didnt like my tone about wanting toilet paper and questioning them about the fact there a hotel how can you not supply toilet paper. Also refused to refund my money back for the days i didnt stay n kept my 100$ cash deposit

Booking photos of the property are extremely misleading. The lobby is cluttered, full of junk, poorly lit and only maintained during checking and checkout. Because the property is only run by one person you must call Carmen when we arrived and waited 30 minutes to start checking in and because they do not utilize technology, it took an additional 30 minutes to complete checking in. Because of all of the clutter and disorganization we were seeing, we asked if we could see the room before we completed checking. Carmen explained the room is kept very clean and that it wouldn’t matter, because we would be charged for the room anyways. Carmen did stop to show us the room. It did look very clean with newer furniture, but the bathroom looked liked worn out and in need of major upgrades. Since the room was clean, we were going to be charged for the room anyways and were only staying one night, we reluctantly agreed to stay. Additionally, the motel requested that we pay the $100 deposit in cash, so it would be easier to return. When we returned back to the room that night we realized that the only heat came from a space heater, a towel had a nasty stain, the bed’s blanket was paper thin, the pillows were so thin that it felt like no pillow and laying on the bed was so noisy because the mattress was still wrapped in the shipping plastic cover. We weren’t able to get a restful sleep due to feeling cold, the noisy space heater and the sound of mattresses’ shipping plastic making noise.

Very communicative and outstanding service. The area was nice, quiet and peaceful. Hope to visit again.

It was clean but old and run down . I had the toilet overflow so they gave me a different room . They were very friendly and the location was a10$ Uber ride to downtown Sanford . It’s not the greatest but it was cheap and clean . Location was good across the street are a few bars with in walking

The prics attracked me to the hotel. Booked a room thinking I could check in after a late night flight. The office was closed and no one would come to the door. So I was out the cost of the room, as they would not refun it.