Recommend

Recommend

Check in was excellent. We were welcomed with a hot chocolate for the children and glass of sparkling wine for the adults, which was a lovely surprise after a day of walking around the city. We had a couple of hiccups with the tv not working and less towels provided than guests booked in. Francis, the concierge, went above and beyond to address these matters and convince us that it was his priority for us to enjoy our stay. Thank you Francis.

Check in was excellent. We were welcomed with a hot chocolate for the children and glass of sparkling wine for the adults, which was a lovely surprise after a day of walking around the city. We had a couple of hiccups with the tv not working and less towels provided than guests booked in. Francis, the concierge, went above and beyond to address these matters and convince us that it was his priority for us to enjoy our stay. Thank you Francis.

Loved it, I will definitely be back.

Loved it, I will definitely be back.

Good

Good

There is no heater. There was a loud screeching noise late night and early morning. They did not change our towels. When we called to ask for more towels they did not come for several hours. For the breakfast buffet they charge the same price for kids and adults. The shower has half open glass so water leaks on the floor when you take a shower. The bathroom door did not close. It didn’t feel like the staff cared. The location was good.

There is no heater. There was a loud screeching noise late night and early morning. They did not change our towels. When we called to ask for more towels they did not come for several hours. For the breakfast buffet they charge the same price for kids and adults. The shower has half open glass so water leaks on the floor when you take a shower. The bathroom door did not close. It didn’t feel like the staff cared. The location was good.

Staff were amazing and so helpful. Unfortunately room advertised as having two beds actually had a pull out couch making for an uncomfortable night.

Staff were amazing and so helpful. Unfortunately room advertised as having two beds actually had a pull out couch making for an uncomfortable night.

There was just 1 thing i was not to happy about with Room, was booked for 4 people and and enough towels and etc for 2 people

There was just 1 thing i was not to happy about with Room, was booked for 4 people and and enough towels and etc for 2 people

Nice location

Nice location

central location

central location

Friendly and courteous staff. Room was very comfortable but could do with some munchies like chips, peanuts, biscuits in the room. Otherwise great. Dinner and breakfast wonderful. Will come back for sure.

Friendly and courteous staff. Room was very comfortable but could do with some munchies like chips, peanuts, biscuits in the room. Otherwise great. Dinner and breakfast wonderful. Will come back for sure.

Writing this review not as a complaint but as a suggestion for better customer service. Although the location is good, the customer service and concierge services could have been more user friendly, concierge in particular. Requested a room with a view and got a room without. Called front-desk to get it changed, and they said they would send someone upstairs. Waited 30 minutes, and then went downstairs to get the keys. They did not provide me the keys to my old room so found myself locked out from the bags. Housekeeping tried helping me by calling the front-desk but she was on hold for 15 ins or so. Went downstairs again, waited in the line to get my old room keys. All this took me an hour and 45 mins to settle in my room. Very frustrating ! During checkout I left my bag with the concierge and when I came back to collect it, the person was speaking with another person having a casual talk. I was trying to get his attention as my Uber ride to the airport was waiting outside. Tried to get this attention again but still he made me wait. He could have told the other person with whom he was having a casual conversation to wait. Finally had to tell him that my Uber is waiting and he said hold on. This was the most frustrating part of my experience here at this Marriott. I am sorry, but the management needs to make the customer service a fit accommodating and friendly if not north-starish. Thank you !

Writing this review not as a complaint but as a suggestion for better customer service. Although the location is good, the customer service and concierge services could have been more user friendly, concierge in particular. Requested a room with a view and got a room without. Called front-desk to get it changed, and they said they would send someone upstairs. Waited 30 minutes, and then went downstairs to get the keys. They did not provide me the keys to my old room so found myself locked out from the bags. Housekeeping tried helping me by calling the front-desk but she was on hold for 15 ins or so. Went downstairs again, waited in the line to get my old room keys. All this took me an hour and 45 mins to settle in my room. Very frustrating ! During checkout I left my bag with the concierge and when I came back to collect it, the person was speaking with another person having a casual talk. I was trying to get his attention as my Uber ride to the airport was waiting outside. Tried to get this attention again but still he made me wait. He could have told the other person with whom he was having a casual conversation to wait. Finally had to tell him that my Uber is waiting and he said hold on. This was the most frustrating part of my experience here at this Marriott. I am sorry, but the management needs to make the customer service a fit accommodating and friendly if not north-starish. Thank you !

Close to everything where we needed to go

Close to everything where we needed to go

Great stay, Excellant friendly service

Great stay, Excellant friendly service

Bed, sheets, pillows cases are cleaned but l smelled the pillows, probably those pillows are very old or they were never cleaned. The hotel staffs are very nice and helpful.

Bed, sheets, pillows cases are cleaned but l smelled the pillows, probably those pillows are very old or they were never cleaned. The hotel staffs are very nice and helpful.

A warm welcome. Staff very helpful and obliging. Room spacious and quiet. Close to restaurants and theatres. We will return.

A warm welcome. Staff very helpful and obliging. Room spacious and quiet. Close to restaurants and theatres. We will return.

Convenient access to everything we needed for a city stay.

Convenient access to everything we needed for a city stay.