Other family member received an already upgraded very nice room. Our room was average compared to theirs, but was fine. However the noise of the construction was miserable with a sleeping toddler needing to nap from Disney.

Wonderful hotel. Great location. Disney central. Well appointed rooms.

I was not aware that the hotel was under construction when I booked my stay which had an impact on my overall satisfaction. My room was nice, but the door did not latch effectively which felt at times unsafe and there was a consistent drain gurgling noise at all times of day that was unpleasant.

Cleanliness was standard Bed was lumpy and uncomfortable Water took over 5 minutes to heat up - wasting water During our exit our level of elevator was shut down without our knowledge. A hotel rep just completely ignored my husband while he was trying to explain that the elevators would not let him off at the 9th floor. It just kept taking him to the 11th floor. The bellhop "Brian" rescued my husband and took him through the service elevator back to our room and was able to assist with getting our luggage downstairs.

The “suite” room was advertised as 10/10 and 624 sq ft. I can guarantee this room is no bigger than 500 sq ft. I measured to be certain. Carpet is frayed, wallpaper is bubbling, uneven floors, dingy bathroom. Supposed to be a city view but all we get is a limited view of the parking lot. I wouldn’t rate this room over 5/10 and that’s being generous.

When we first entered, it was under construction, we went to our room on the 7th floor and it sounded like someone was jackhammering and doing heavy construction- they were! Terrible noise. I went down to the desk, complained about the noise, they said it’s on our website, I said no it isn’t. They offered the 12 th floor, we went there, but the key didn’t wo. A cleaning lady told us there was an air conditioner leak, so I had to go downstairs again. Ended upon the 14 th floor. The shower head pulled out of the wall. We just stayed. Terrible experience!!!!

When we first entered, it was under construction, we went to our room on the 7th floor and it sounded like someone was jackhammering and doing heavy construction- they were! Terrible noise. I went down to the desk, complained about the noise, they said it’s on our website, I said no it isn’t. They offered the 12 th floor, we went there, but the key didn’t wo. A cleaning lady told us there was an air conditioner leak, so I had to go downstairs again. Ended upon the 14 th floor. The shower head pulled out of the wall. We just stayed. Terrible experience!!!!

The bad: The key card didn’t work for self parking, both for getting into the parking garage and leaving. We had to have an employee help us both times. The battery on our room door died, so we were locked out of our room and had to wait ~30 minutes for someone to replace the battery. When an adjoining room flushed their toilet we could hear it from the drain in our shower. The good: staff was mostly kind, aside from the parking attendant on the day we left. The restaurant was expensive but good, easy to charge to the room. The rooms were clean and comfortable. A lot of construction happening, but it was kept clean. Overall: not sure if we’d stay again, the parking situation was frustrating, we were treated rudely. The lady called to confirm our room and we were checked out, made us feel like we were committing a crime. The door was frustrating too, but we had two staff members check on us and bring us chairs while we waited for it to be fixed.