Staff were courtesy and friendly. Had dinner in the restaurant - the food was delicious and reasonably priced. The rooms were beautiful and clean with all amenities working.

Staff were courtesy and friendly. Had dinner in the restaurant - the food was delicious and reasonably priced. The rooms were beautiful and clean with all amenities working.

The stuff is good

I enjoyed staying at the hotel

The restaurant did not offer sadza!

The restaurant did not offer sadza!

Excellent seevice

Excellent seevice

Safety concerns amidst ongoing construction in the hotel

Safety concerns amidst ongoing construction in the hotel

This is familiar place in Harare. It still retains its charm but the property is overdue the ongoing restoration. Service is great as always. The bathrooms are outdated and the air conditioning on the south side is non-existent.

This is familiar place in Harare. It still retains its charm but the property is overdue the ongoing restoration. Service is great as always. The bathrooms are outdated and the air conditioning on the south side is non-existent.

The staff were all welcoming, full of smiles and willing to go the extra mile to help.

The staff were all welcoming, full of smiles and willing to go the extra mile to help.

very quaint comfortable great food and friendly staff

very quaint comfortable great food and friendly staff

I enjoyed my stay at Miekles!

I enjoyed my stay at Miekles!

The property is old and dated

It was a great stay

It was a great stay

The property is old and dated

Old rooms

Old rooms

The place was clean and still under renovation The kitchen staff do not attend clients on time Customers have to request or ask them to attend even if the dining is not full Staff were observed standing and talking to each about their weekends or about their soccer teams On 2 occassions ,2 cups found dirty on a supposedly clean set up table Door card out of order for 2 days reported several times and staff kept saying they were conimg back No formal discussiom done for reasons of card failure

The place was clean and still under renovation The kitchen staff do not attend clients on time Customers have to request or ask them to attend even if the dining is not full Staff were observed standing and talking to each about their weekends or about their soccer teams On 2 occassions ,2 cups found dirty on a supposedly clean set up table Door card out of order for 2 days reported several times and staff kept saying they were conimg back No formal discussiom done for reasons of card failure

I will start with, I have been staying here for 15 years and have very real expectations of what is and isn't normal. This visit was so far below par that we will seriously consider using another property in the future. COMPLETELY UNDISCLOSED - they are undergoing MAJOR renovations. LaFontaine is the only dining area open (which was closed on the day we arrived for a private event - you read that correctly). So, the hotel was utilizing the Club Room for all other guests. Club Room with Club Room prices - which were astronomical. You could also eat on the pool deck. Which we chose to one night, and the food took 90-minutes to arrive and everything was so cold, rendering most of it inedible. While there is never REALLY air conditioning in the south tower, there definitely was not even air pretending to blow through the vents. My room stayed so hot (over 30 C) that my solid toiletries melted. I am very accustomed to the rooms being warm and have always asked for, and received, a floor fan in my room - this has been (and was) requested at the time the room was reserved (months in advance). This time, there was no fan in any of the 4 rooms we reserved. The only male in the group was the only person to receive a fan on the 1st day (8 hours later). I received a fan 30-hours after check-in. No one else was given a fan. We all made many requests. Management did a poor job navigating issues and would not speak with us.

I will start with, I have been staying here for 15 years and have very real expectations of what is and isn't normal. This visit was so far below par that we will seriously consider using another property in the future. COMPLETELY UNDISCLOSED - they are undergoing MAJOR renovations. LaFontaine is the only dining area open (which was closed on the day we arrived for a private event - you read that correctly). So, the hotel was utilizing the Club Room for all other guests. Club Room with Club Room prices - which were astronomical. You could also eat on the pool deck. Which we chose to one night, and the food took 90-minutes to arrive and everything was so cold, rendering most of it inedible. While there is never REALLY air conditioning in the south tower, there definitely was not even air pretending to blow through the vents. My room stayed so hot (over 30 C) that my solid toiletries melted. I am very accustomed to the rooms being warm and have always asked for, and received, a floor fan in my room - this has been (and was) requested at the time the room was reserved (months in advance). This time, there was no fan in any of the 4 rooms we reserved. The only male in the group was the only person to receive a fan on the 1st day (8 hours later). I received a fan 30-hours after check-in. No one else was given a fan. We all made many requests. Management did a poor job navigating issues and would not speak with us.

The hotel is under construction and should be closed.

The hotel is under construction and should be closed.

Booked bed & breakfast for my mum and niece. Both were extremely happy with the service they received. It was my mum’s birthday and staff sang happy birthday for my mum & gave her a slice of birthday cake 😊

Booked bed & breakfast for my mum and niece. Both were extremely happy with the service they received. It was my mum’s birthday and staff sang happy birthday for my mum & gave her a slice of birthday cake 😊