Last minute booking but wow absolutely amazing will definitely stay again

Last minute booking but wow absolutely amazing will definitely stay again

We were upgraded on arrival and we were staying for 3 nights so that was a bonus. We had the Dinner B&B package so was a little disappointed to have a very limited menu offering i.e. 3 starters, 4 mains and 3 desserts but the majority of the Inclusive menu was aimed at Vegans or vegitarians. Restaurant was also inconsistent with food preparation, first 2 nights we had a proper little side salad with the starters or mains however on the last night, it was just lettuce! Our toast for the pate was only toasted on one side and was sent back to the kitchen. We had to wait about 15 mins for porridge or poached eggs, even though there was only about 10 people in for breakfast. Too much food cooked for the buffet breakfast for how many people in for breakfast, thus much of the sausage, bacon and black pudding was very dry.

We were upgraded on arrival and we were staying for 3 nights so that was a bonus. We had the Dinner B&B package so was a little disappointed to have a very limited menu offering i.e. 3 starters, 4 mains and 3 desserts but the majority of the Inclusive menu was aimed at Vegans or vegitarians. Restaurant was also inconsistent with food preparation, first 2 nights we had a proper little side salad with the starters or mains however on the last night, it was just lettuce! Our toast for the pate was only toasted on one side and was sent back to the kitchen. We had to wait about 15 mins for porridge or poached eggs, even though there was only about 10 people in for breakfast. Too much food cooked for the buffet breakfast for how many people in for breakfast, thus much of the sausage, bacon and black pudding was very dry.

A hook to hang your towel in the shower would have been useful. Comfortable bed. Nice dark room. Good value room.

A hook to hang your towel in the shower would have been useful. Comfortable bed. Nice dark room. Good value room.

The breakfast area was terribly managed.

The breakfast area was terribly managed.

Room and bath filled with paint scrapings. so changed room. No TV in new room for first evening! Poor experience from a hotel thats supposed to have been upgraded from immigrant hotel for last few years.

Room and bath filled with paint scrapings. so changed room. No TV in new room for first evening! Poor experience from a hotel thats supposed to have been upgraded from immigrant hotel for last few years.

It was not a bad stay apart from kids running up and down the corridor on couple of nights at 6am

It was not a bad stay apart from kids running up and down the corridor on couple of nights at 6am

We stayed just outside of Leeds as an affordable option to spend the weekend in the city. It was an easy 15 min drive from the city centre, the room was clean and quiet. We had a little bit of an issue checking in, but staff were super helpful and sorted it out straight away which was brilliant. So service is a 10/10. The pool could do with an update but for the price it was fine and the kids had fun!

We stayed just outside of Leeds as an affordable option to spend the weekend in the city. It was an easy 15 min drive from the city centre, the room was clean and quiet. We had a little bit of an issue checking in, but staff were super helpful and sorted it out straight away which was brilliant. So service is a 10/10. The pool could do with an update but for the price it was fine and the kids had fun!

It was peaceful and quiet

It was peaceful and quiet

We arrived and were given a completely different room to whatvwe had reserved and paid for weeks prior to arrival, the door key did not work and had to go back and forth to the reception several times to then be given a master key so we could get in the room.

Hotel building and rooms a little “tired”. 2nd time out of 3 stays this year where something n the room needing fixing. However the staff , the service and the food were 5 star

Room was as you would expect from a holiday inn. Our TV didn’t work initially but a very helpful member of staff came down and fixed that for us. Bit disappointing that the apps don’t work/can’t connect to the internet so there is only the option on live tv. We used the pool which was nice (it’s only a small pool so we didn’t stay long as was getting quite busy (any more than 4 people really and it’s too much). Staff were friendly here, We returned to the hotel after a night out and went in the hunt for snacks. A lady at reception told us if we waited at the bar somebody would come and serve us. Nobody came after about 15 minutes so we went back to reception and the other member of staff was quite rude and said ‘well the bar is shut - we opened it back up for those other people but not doing it again.’ Absolutely fine if we had missed the cut off but no need to be rude about it. Anyway that put a bit of a dampener on the stay but otherwise it was fine.

Room was as you would expect from a holiday inn. Our TV didn’t work initially but a very helpful member of staff came down and fixed that for us. Bit disappointing that the apps don’t work/can’t connect to the internet so there is only the option on live tv. We used the pool which was nice (it’s only a small pool so we didn’t stay long as was getting quite busy (any more than 4 people really and it’s too much). Staff were friendly here, We returned to the hotel after a night out and went in the hunt for snacks. A lady at reception told us if we waited at the bar somebody would come and serve us. Nobody came after about 15 minutes so we went back to reception and the other member of staff was quite rude and said ‘well the bar is shut - we opened it back up for those other people but not doing it again.’ Absolutely fine if we had missed the cut off but no need to be rude about it. Anyway that put a bit of a dampener on the stay but otherwise it was fine.

We booked a premier room as we were staying for a few nights and wanted a bit more luxury than your standard room. When walking down the corridor during the stay, I peeked into the standard rooms which were being cleaned and it looked exactly the same - so I'm not sure what we got as 'extra'. The room was okay, quite dated, but clean. I wouldn't have put a negative review if it wasn't for the fact that we accidentally left a suit (in a suit bag) in the wardrobe when leaving. We realised within 24 hours and rang the hotel for them to state that the suit was not there/couldn't be found. We couldn't have possibly misplaced the suit and were certain it was there, therefore the only possibility is that it was stolen. I then sent an email in to request an investigation into how a suit could disappear, and didn't get an acknowledgement or response. Overall, I know it was our fault for leaving the suit, however what unscrupulous person would steal it! I could only imagine that it was housekeeping, as I expect that they would check & clean the room before another customer checks in. Very disappointing.

We booked a premier room as we were staying for a few nights and wanted a bit more luxury than your standard room. When walking down the corridor during the stay, I peeked into the standard rooms which were being cleaned and it looked exactly the same - so I'm not sure what we got as 'extra'. The room was okay, quite dated, but clean. I wouldn't have put a negative review if it wasn't for the fact that we accidentally left a suit (in a suit bag) in the wardrobe when leaving. We realised within 24 hours and rang the hotel for them to state that the suit was not there/couldn't be found. We couldn't have possibly misplaced the suit and were certain it was there, therefore the only possibility is that it was stolen. I then sent an email in to request an investigation into how a suit could disappear, and didn't get an acknowledgement or response. Overall, I know it was our fault for leaving the suit, however what unscrupulous person would steal it! I could only imagine that it was housekeeping, as I expect that they would check & clean the room before another customer checks in. Very disappointing.

First room we were given had building work going on, we had to go back to reception to get another room. Second room we were in the electric went off and had to get different people to sort it out (first we thought it was just the TV not working). Service in restaurant was poor, stood there for 10 minutes and no one came to serve us, had to go to reception. Walls are paper thin and people were shouting in the corridor at 1am. Check out is at 11, not 12 as advertised on your website.

First room we were given had building work going on, we had to go back to reception to get another room. Second room we were in the electric went off and had to get different people to sort it out (first we thought it was just the TV not working). Service in restaurant was poor, stood there for 10 minutes and no one came to serve us, had to go to reception. Walls are paper thin and people were shouting in the corridor at 1am. Check out is at 11, not 12 as advertised on your website.

Very comfortable and relaxing stay. Warm Welcome, comfy beds, good breakfast.

Very comfortable and relaxing stay. Warm Welcome, comfy beds, good breakfast.

staff where great food was good bit disappointed the steam room was out of order would have nice after a days work gym was well equipped

staff where great food was good bit disappointed the steam room was out of order would have nice after a days work gym was well equipped

We have stayed here a couple of times.Both was good ,good sleep clean room .The breakfast could of been hotter

We have stayed here a couple of times.Both was good ,good sleep clean room .The breakfast could of been hotter

If you use a wheelchair or a mobilty scooter its very hard to get to your room on the ground floor as the lifts were out of order only way is to go out the hotel and via the car park not good if cold or wet plus dark My room was cold and window hard to shut and then discovered my phone to reception did not work so had to go looking for a staff member to help me close also told they would move me as needed a shower not a bath . Hall way was damp smell. Got back to my room to discover my key hadvbeen changed so had to go all the wY around . My plug was not working in the bathroom. Lots of good staff but i did here a conversation as had mh assistance dog with me i here whos got her room wile being stared up Definitely wont be back as my few days of rest not what i wanted

If you use a wheelchair or a mobilty scooter its very hard to get to your room on the ground floor as the lifts were out of order only way is to go out the hotel and via the car park not good if cold or wet plus dark My room was cold and window hard to shut and then discovered my phone to reception did not work so had to go looking for a staff member to help me close also told they would move me as needed a shower not a bath . Hall way was damp smell. Got back to my room to discover my key hadvbeen changed so had to go all the wY around . My plug was not working in the bathroom. Lots of good staff but i did here a conversation as had mh assistance dog with me i here whos got her room wile being stared up Definitely wont be back as my few days of rest not what i wanted