this property is has MANY long term residents using as an apartment. The people at the front desk do NOT speak English and rely on a video communicator from an unknown location. The place smelled like curry or something. In need of total updating. I did not even stay the first night and asked for a refund for the last 2 nights I booked. Frankly, I would like a refund for the first night as well.

The check-in and check-out process is done via live feed with an off-site employee. It was a bit confusing, as our accents got in the way. The “deluxe room” was standard size, nothing too special. It did have a small fridge (that was almost cold) and a microwave. The elevator was broken (and had been for a while) and all of the rooms required stairs to get to…1st floor was down a few, 2nd floor was up a few, 3rd floor (where I stayed) was up a full flight plus. The pool was out of order and I could easily hear the conversations from other rooms when I walked through the hallway. The outside door (that requires a keycard) would not close/lock properly, so there was no need for a key card to gain access to the building. Housekeeping came into my room during the day to clean, even though I was only staying 2 nights. The linens were stained. My stay was ok. I haven’t decided if I will stay there again and request a different type of room.

The check-in and check-out process is done via live feed with an off-site employee. It was a bit confusing, as our accents got in the way. The “deluxe room” was standard size, nothing too special. It did have a small fridge (that was almost cold) and a microwave. The elevator was broken (and had been for a while) and all of the rooms required stairs to get to…1st floor was down a few, 2nd floor was up a few, 3rd floor (where I stayed) was up a full flight plus. The pool was out of order and I could easily hear the conversations from other rooms when I walked through the hallway. The outside door (that requires a keycard) would not close/lock properly, so there was no need for a key card to gain access to the building. Housekeeping came into my room during the day to clean, even though I was only staying 2 nights. The linens were stained. My stay was ok. I haven’t decided if I will stay there again and request a different type of room.

From the moment I arrived, I was not welcomed. There was a man at the front desk who pointed to the kiosk for me to check in. He had a very thick Indian accent, so I couldn’t understand him very well at all. I was in the middle of Illinois! I proceeded to try to use the kiosk, but it wasn’t working very well. The IT girl on the screen also had a very thick accent, so it was very hard to understand her as well. I’ve never seen one of those kiosks for check before. I asked why the guy inside couldn’t help me with check-in and he proceeded to lock the office door and walk himself right out the building without helping me! the halls stunk of marijuana!. we then proceeded to our room. The bathroom light was extremely dim at best! I had to put my make up on in the hall where the lighting was somewhat better. The refrigerator was turned off so we couldn’t put our cold drinks into the refrigerator. There was no alarm clock to check the time in the middle of the night. it looks like a dog had chewed up one of the trim pieces. The pillows were like bags of rocks on my ear. I could hear someone talking in the next room because the walls were so thin! Only hotel I’ve ever stayed at without a hairdryer. This is definitely one of my worst experiences in my life!

From the moment I arrived, I was not welcomed. There was a man at the front desk who pointed to the kiosk for me to check in. He had a very thick Indian accent, so I couldn’t understand him very well at all. I was in the middle of Illinois! I proceeded to try to use the kiosk, but it wasn’t working very well. The IT girl on the screen also had a very thick accent, so it was very hard to understand her as well. I’ve never seen one of those kiosks for check before. I asked why the guy inside couldn’t help me with check-in and he proceeded to lock the office door and walk himself right out the building without helping me! the halls stunk of marijuana!. we then proceeded to our room. The bathroom light was extremely dim at best! I had to put my make up on in the hall where the lighting was somewhat better. The refrigerator was turned off so we couldn’t put our cold drinks into the refrigerator. There was no alarm clock to check the time in the middle of the night. it looks like a dog had chewed up one of the trim pieces. The pillows were like bags of rocks on my ear. I could hear someone talking in the next room because the walls were so thin! Only hotel I’ve ever stayed at without a hairdryer. This is definitely one of my worst experiences in my life!

No onsite staff. Check-in was via a kiosk, which was odd. Room was dirty. Towels were either dirty or stained which is gross either way. Same with the sheets and bed covering. There was a phone in the room, but not connected to anything. Two nights in a row I had to get a new key because it wouldn't open the room door. That was also done via a kiosk. Other people staying there were very load and made it difficult to sleep. There were strange characters in the parking lot. Made me feel unsafe. If you are still reading this, you should stay somewhere else. I wish I had.

No onsite staff. Check-in was via a kiosk, which was odd. Room was dirty. Towels were either dirty or stained which is gross either way. Same with the sheets and bed covering. There was a phone in the room, but not connected to anything. Two nights in a row I had to get a new key because it wouldn't open the room door. That was also done via a kiosk. Other people staying there were very load and made it difficult to sleep. There were strange characters in the parking lot. Made me feel unsafe. If you are still reading this, you should stay somewhere else. I wish I had.

There was no viable wifi signal. Weren't able to connect at all during they stay. There was hallway and upper floor noise most of the stay as well.

There was no viable wifi signal. Weren't able to connect at all during they stay. There was hallway and upper floor noise most of the stay as well.

n/a

n/a

It was great

It was great

Check-in was done by kiosk/zoom, it was hard to hear and understand what was being said. Elevator, multiple ice machines, pool and gym were not working or open. You can hear everything, even from several rooms down. Floors were dirty, with gum residue and staining on tile floor. Clean towels were stained and had hair trapped in them. I would not recommend this hotel unless you are very desperate for a roof over your head. Also there are no Do Not Disturb signs, so be ready to have your door pounded on in the morning.

Check-in was done by kiosk/zoom, it was hard to hear and understand what was being said. Elevator, multiple ice machines, pool and gym were not working or open. You can hear everything, even from several rooms down. Floors were dirty, with gum residue and staining on tile floor. Clean towels were stained and had hair trapped in them. I would not recommend this hotel unless you are very desperate for a roof over your head. Also there are no Do Not Disturb signs, so be ready to have your door pounded on in the morning.

Everything

Everything

Availability and rate

Availability and rate

Ok place nice room clean bed was hard and pillows were flat but for the overall price it was not bad no continental breakfast but I would consider coming back for the price.

Ok place nice room clean bed was hard and pillows were flat but for the overall price it was not bad no continental breakfast but I would consider coming back for the price.

The hotel was ok but the pool was closed, my tv didn't work, and the video check-in was the dumbest thing I've seen. The credit card machine was down too and the atm didn't work either but didn't see any homeless people or drug addicts or anything.

The hotel was ok but the pool was closed, my tv didn't work, and the video check-in was the dumbest thing I've seen. The credit card machine was down too and the atm didn't work either but didn't see any homeless people or drug addicts or anything.

We didn’t even stay here. Check in on the computer was confusing. It was only in Spanish so I couldn’t understand anything on the screen. The lady who was talking to us on it was difficult to understand, and it took way longer than if a regular person were there at the desk. We got to our room, which should’ve been non smoking, but people were clearly either smoking in the room or around it. A mix of weed and cigs, and must. My nose started to run after 5 mins. We had our baby with us so there was no way we were staying there in that condition. When we asked about the problem the lady at the front for another room, they said there wasn’t another one available, then gave us a can of weed killer and told us to spray it around! Sorry but that is just unprofessional. My baby will not be crawling around and breathing in weed killer on our stay. Absolutely obnoxious.

We didn’t even stay here. Check in on the computer was confusing. It was only in Spanish so I couldn’t understand anything on the screen. The lady who was talking to us on it was difficult to understand, and it took way longer than if a regular person were there at the desk. We got to our room, which should’ve been non smoking, but people were clearly either smoking in the room or around it. A mix of weed and cigs, and must. My nose started to run after 5 mins. We had our baby with us so there was no way we were staying there in that condition. When we asked about the problem the lady at the front for another room, they said there wasn’t another one available, then gave us a can of weed killer and told us to spray it around! Sorry but that is just unprofessional. My baby will not be crawling around and breathing in weed killer on our stay. Absolutely obnoxious.

Walls dirty holes in walls limited channels tv barley worked! Internet was terrible

Awful, bad part of town, nasty rooms, no front desk person, you talk to a kiosk. Everything is broken

Awful, bad part of town, nasty rooms, no front desk person, you talk to a kiosk. Everything is broken

The room wa clean but that was about the only good thing, the hotel is very old and shows it. The first room i was in the air conditioning didn't work and i had to ger cash to pay because the cc machine was broken and then also found out the elevator was broken as well. it needs alot of upkeep .

Walls dirty holes in walls limited channels tv barley worked! Internet was terrible

The room wa clean but that was about the only good thing, the hotel is very old and shows it. The first room i was in the air conditioning didn't work and i had to ger cash to pay because the cc machine was broken and then also found out the elevator was broken as well. it needs alot of upkeep .

The “check in kiosk” was weird, I’ve never before checked in with a virtual agent and a video call, but it worked. The list of “rules” like not having guests after 9pm was off-putting, but also who’s going to be there to enforce it? The talking robot at the lobby? The room was clean, it was in ok repair, and it was comfortable. I didn’t go into this stay expecting five star service, so I wasn’t disappointed.