When we arrived at the hotel, they said that hotels.com overbooked the rooms. We didnt get anything close to what we paid for and no refund was given. Complete and utter JOKE!

We had a really nice time in Dubuque. We were not aware of the Dock Dog competition and would have liked to have known, but it was fun to be introduced to an event i didn't even know existed!

We had a really nice time in Dubuque. We were not aware of the Dock Dog competition and would have liked to have known, but it was fun to be introduced to an event i didn't even know existed!

Exceptional hotel. Very clean and updated. Excellent location. Close to many sites.

Exceptional hotel. Very clean and updated. Excellent location. Close to many sites.

We reserved a king bed that reception decided to hold for a guest that was checking in the next day. The front desk staff were very rude when asked why we were being denied the bed we reserved when we were told it was available the night we checked in? My husband recently had back surgery so sleeping together in a queen bed won't work. We looked at other hotels but paid more for a king at this hotel. My husband snores loudly so if he is sleeping in another bed I cannot gently tickle his ear so he stops snoring. I got a total of 5 hours of sleep over our 2 night stay. Our breakfast coupons were also withheld until we went and asked for them. The restraunt buffet left a lot to be desired but the wait staff was great. There was not enough parking so we spent a great deal of time driving around. There were only 3 handicapped parking spots but far more elite parking spots. Why do elite members deserve preferred parking more than handicapped? The air conditioner wasn't working properly and we were warm the first night. They cleaned all air conditioners Saturday starting at 8am (very early) and there was water on the floors and elevators, very dangerous. The grip bar in the shower had been repaired but there were gaps that made em nervous to use it. Also the grip bar was to low for the shower. This hotel certainly didnt deserve the rating it has.

We reserved a king bed that reception decided to hold for a guest that was checking in the next day. The front desk staff were very rude when asked why we were being denied the bed we reserved when we were told it was available the night we checked in? My husband recently had back surgery so sleeping together in a queen bed won't work. We looked at other hotels but paid more for a king at this hotel. My husband snores loudly so if he is sleeping in another bed I cannot gently tickle his ear so he stops snoring. I got a total of 5 hours of sleep over our 2 night stay. Our breakfast coupons were also withheld until we went and asked for them. The restraunt buffet left a lot to be desired but the wait staff was great. There was not enough parking so we spent a great deal of time driving around. There were only 3 handicapped parking spots but far more elite parking spots. Why do elite members deserve preferred parking more than handicapped? The air conditioner wasn't working properly and we were warm the first night. They cleaned all air conditioners Saturday starting at 8am (very early) and there was water on the floors and elevators, very dangerous. The grip bar in the shower had been repaired but there were gaps that made em nervous to use it. Also the grip bar was to low for the shower. This hotel certainly didnt deserve the rating it has.

Decent hotel in a great location. Bathroom felt aged and less clean. The main issue we had was the air conditioning- we couldn’t turn it completely off without turning on the heat. Heat would have bee fine as it was 40 degrees that night but it smelled really bad like burnt animal. I imagine it was because of the change of seasons but they really need to flush it out before guests are in the room.

Decent hotel in a great location. Bathroom felt aged and less clean. The main issue we had was the air conditioning- we couldn’t turn it completely off without turning on the heat. Heat would have bee fine as it was 40 degrees that night but it smelled really bad like burnt animal. I imagine it was because of the change of seasons but they really need to flush it out before guests are in the room.

Great location, fabulous staff. Public areas updated and clean, bed clean and comfy. Only complaint is room cleanliness-dirty in the corners, surfaces not clean including headboard, frig, dresser, TV, doors. But that seems to be the case almost everywhere we stay anymore so we are always prepared to sanitize everything upon arrival.

Great location, fabulous staff. Public areas updated and clean, bed clean and comfy. Only complaint is room cleanliness-dirty in the corners, surfaces not clean including headboard, frig, dresser, TV, doors. But that seems to be the case almost everywhere we stay anymore so we are always prepared to sanitize everything upon arrival.

See above. Room not 5he most clean

one night stay, very quiet, clean, walkable

Parking was nonexistent. Unsafe. We feared for our property.

Stinky bathroom. Shower curtain stiff on bottom, smelled sour and had blood on it. Will not stay here again.

Parking was an issue because they were working on the parking garage.

Parking was an issue because they were working on the parking garage.

Was very clean, and confortable.

The Hotels.com website described this property as having free self-parking. The parking lot was undergoing a major renovation, forcing guests to park in a lot that was inconvenient, and had (what appeared to be) homeless people sleeping in it at night. The parking voucher did not work, forcing me to pay $10 to exit the lot. In addition, the construction was very loud, forcing me to change rooms twice to avoid incessant noise.

Was very clean, and confortable.

The Hotels.com website described this property as having free self-parking. The parking lot was undergoing a major renovation, forcing guests to park in a lot that was inconvenient, and had (what appeared to be) homeless people sleeping in it at night. The parking voucher did not work, forcing me to pay $10 to exit the lot. In addition, the construction was very loud, forcing me to change rooms twice to avoid incessant noise.

The front desk staff are extremely friendly, helpful, and accommodating. Be forewarned- if you’re “me-time” exceeds 8am the housekeeping staff will not service your room.

Very clean, quiet, and best of all, walk-able to Downtown Dubuque.

Dubuque/Galena Holiday Inn was fantastic! Stayed here with family & will do it again. Check-in was a breeze. Breakfast was great. Room was superbly clean. I couldn't have asked for anything more. And if I had, I'm sure they would have tried to help out. Was very pleased with our stay here! Thank you HI Dubuque/Galena Iowa

The front desk staff are extremely friendly, helpful, and accommodating. Be forewarned- if you’re “me-time” exceeds 8am the housekeeping staff will not service your room.

Dubuque/Galena Holiday Inn was fantastic! Stayed here with family & will do it again. Check-in was a breeze. Breakfast was great. Room was superbly clean. I couldn't have asked for anything more. And if I had, I'm sure they would have tried to help out. Was very pleased with our stay here! Thank you HI Dubuque/Galena Iowa

Reasonable price in the middle of everything ……

Very clean, quiet, and best of all, walk-able to Downtown Dubuque.

The front desk staff are extremely friendly, helpful, and accommodating. CAUTION- if you’re “me-time” exceeds 8am the housekeeping staff will not service your room.

The front desk staff are extremely friendly, helpful, and accommodating. CAUTION- if you’re “me-time” exceeds 8am the housekeeping staff will not service your room.

Nice place to stay in downtown Dubuque!

Nice place to stay in downtown Dubuque!