Looked great from pics online, but AC didn’t work - our room was 30 degrees Celsius - and unfriendly staff said, “this isn’t like America.” We aren’t even American! Don’t advertise air conditioning of rooms are that temperature in the middle of July! They eventually offered us other rooms after I cancelled our second night, but only one had a better temperature. I would NEVER plan a stay here again.

Very clean and in walking distance to the shops

Air conditioning did not work and bathroom was full of black mold that made us sick. Our room was at a constant 90 degrees Fahrenheit for the whole stay. The staff was accommodating but management did not give them the resources or personnel to fix either problem. All they were authorized to provide was a fan and free breakfast.

Air conditioning did not work and bathroom was full of black mold that made us sick. Our room was at a constant 90 degrees Fahrenheit for the whole stay. The staff was accommodating but management did not give them the resources or personnel to fix either problem. All they were authorized to provide was a fan and free breakfast.

Very professional and welcoming personal, good breakfast, clean and quiet.

Very professional and welcoming personal, good breakfast, clean and quiet.

First, all of the staff was extremely nice and always helpful with whatever we needed. The location is great because it’s easy to walk to and from the hotel, but also easy for a taxi to get there if you need one. Unfortunately, the room was a little dirty, there was a ball of hair by the door and the bathroom had some muck. Liveable, but not exactly what you’d want from a hotel.

First, all of the staff was extremely nice and always helpful with whatever we needed. The location is great because it’s easy to walk to and from the hotel, but also easy for a taxi to get there if you need one. Unfortunately, the room was a little dirty, there was a ball of hair by the door and the bathroom had some muck. Liveable, but not exactly what you’d want from a hotel.

Great coffee shop and gelato shop close by. Nice to be close to the local bus. The hotel room itself was not that clean, no amenities (coffee, etc). Incredibly uncomfortable bed. Wouldn’t stay again.

Great coffee shop and gelato shop close by. Nice to be close to the local bus. The hotel room itself was not that clean, no amenities (coffee, etc). Incredibly uncomfortable bed. Wouldn’t stay again.

The property was nice and good, plenty of restaurants near by. No fridge, but microwave downstairs in common area. Area is about 20-25 minutes from centrale location.

The property was nice and good, plenty of restaurants near by. No fridge, but microwave downstairs in common area. Area is about 20-25 minutes from centrale location.

Wonderful

Wonderful

Staff are congenial and helpful- so lovely!! Easy to walk to everything and a spectacular view!!

Staff are congenial and helpful- so lovely!! Easy to walk to everything and a spectacular view!!

Everything was great!

Everything was great!

No iron, never refreshed the towels on a daily basis… as a matter of fact they took our towels and didnt replace them… phone didnt work…. Went to concierge with some questions and concerns and they mentioned that they were too busy to answer general questions. Hahaha we thought they were joking but were so serious. Bathroom has filthy. I really don't recommend this and i never write reviews ,so u know this is bad when i have to start!

No iron, never refreshed the towels on a daily basis… as a matter of fact they took our towels and didnt replace them… phone didnt work…. Went to concierge with some questions and concerns and they mentioned that they were too busy to answer general questions. Hahaha we thought they were joking but were so serious. Bathroom has filthy. I really don't recommend this and i never write reviews ,so u know this is bad when i have to start!

Beautiful view of Florence from the balcony.

Beautiful view of Florence from the balcony.

VERY noisy, photos do not like the real rooms, poor room facilities.

VERY noisy, photos do not like the real rooms, poor room facilities.

This was an amazing and easy place to stay at!

This was an amazing and easy place to stay at!

The overall condition of the room is poor. Although, the location have good access to the center of the city and the staff was very nice

The overall condition of the room is poor. Although, the location have good access to the center of the city and the staff was very nice

I was just pleasantly surprised with the hotel, because I had looked at many, many hotels, looking for a nice, cheap one. Many were at minimum double the price as you guys; nice, but double the price. Seeing your guys’ hotel, it still looked nice despite the price drop. And, I liked the simple, modern look. This was my second time in Italy, and I really enjoyed the hotel; I liked coming home to it after the end of every day, felt like home. It was about a 15 min walk from all the sights, restaurants, etc that I was going to, but it was okay. Staff was always very nice and helpful, I appreciated that; I even got to use one of your adapters free of charge for my entire stay, because mine didn’t work, and all I had to do was return it. Was moved to a new room because of noise from kids, fast and easy. Had a very enjoyable experience. Thank you! Next time, maybe I’ll even get a nicer room, if available, and possible for me!

I was just pleasantly surprised with the hotel, because I had looked at many, many hotels, looking for a nice, cheap one. Many were at minimum double the price as you guys; nice, but double the price. Seeing your guys’ hotel, it still looked nice despite the price drop. And, I liked the simple, modern look. This was my second time in Italy, and I really enjoyed the hotel; I liked coming home to it after the end of every day, felt like home. It was about a 15 min walk from all the sights, restaurants, etc that I was going to, but it was okay. Staff was always very nice and helpful, I appreciated that; I even got to use one of your adapters free of charge for my entire stay, because mine didn’t work, and all I had to do was return it. Was moved to a new room because of noise from kids, fast and easy. Had a very enjoyable experience. Thank you! Next time, maybe I’ll even get a nicer room, if available, and possible for me!

Wasn’t as close to all the walking areas. But it was less expensive so if you pay more you stay closer to the city center.

Wasn’t as close to all the walking areas. But it was less expensive so if you pay more you stay closer to the city center.