It’s supposed to be 5 star but it’s old. It’s very dark too. The room was small in a weird corner and very dim. The concierge service wasn’t very helpful at all. The elevator attendants were nice. Their restaurant was just ok. Great location

Quiet and comfortable in a city that is not. Loved everything about the trip.

Quiet and comfortable in a city that is not. Loved everything about the trip.

Our deluxe room was not ready on arrival. When we returned 3hrs later the room we booked was not available. The manager gave us an upgrade to a suite.

Our deluxe room was not ready on arrival. When we returned 3hrs later the room we booked was not available. The manager gave us an upgrade to a suite.

This is a first class hotel. Outstanding service and amenities. Gorgeous and well kept.

This is a first class hotel. Outstanding service and amenities. Gorgeous and well kept.

From beginning to end every detail and aspect of our stay was impeccable. The accommodations made for our small service dog was so wonderful. He loved the pet bed provided and he ate all his meals in the bowls. The bathroom shower was fantastic & room layout was so comfortable.

From beginning to end every detail and aspect of our stay was impeccable. The accommodations made for our small service dog was so wonderful. He loved the pet bed provided and he ate all his meals in the bowls. The bathroom shower was fantastic & room layout was so comfortable.

From check in to getting the room serviced service was an issue. The best parts are the lovely elevator ladies and the restaurant, the rest of the staff needs to understand that when you stay at any hotel, even a motel, service is important. You should not have to call down twice for your room to be serviced and then have to wait until the second shift starts at 5pm to get your room serviced. You should also expect a text when check in says that that they will notify you when you room is ready only to have to check in multiple times because that person disappeared.

From check in to getting the room serviced service was an issue. The best parts are the lovely elevator ladies and the restaurant, the rest of the staff needs to understand that when you stay at any hotel, even a motel, service is important. You should not have to call down twice for your room to be serviced and then have to wait until the second shift starts at 5pm to get your room serviced. You should also expect a text when check in says that that they will notify you when you room is ready only to have to check in multiple times because that person disappeared.

My husband and I spent the weekend at this property and loved the service and the exclusivity of it The VIP status with Expedia definitely helped And the breakfast was absolutely amazing We will visit again

Beautiful, immaculate, lovely staff

We were served warmed up frozen paranthas. Sent 2 emails to the Pierre and another to Taj Hotels regarding this incident. Our emails were completely ignored by the Pierre and Taj hotels

The entire stay was superb. I was upgraded to a fabulous suite.

Sadly the Pierre is not the hotel it was, interior is dated and a little worn, service definitely not the level I was expecting - for example room service failed to deliver. Also be aware there is a “facilities” charge similar to a resort fee added to your bill regardless of whether you use or receive the benefits (apparently pastries, bottled water, gym usage etc) and appeared on my credit card after I had settled my bill at the hotel - it was not mentioned to me at check in or check out. I love the hotel location but there are better value alternatives close by.

The staff is extremely professional. The hotel has maintained its elegance, even when there are people in the restaurant dining in tshirts. The waiters were still professional and appropriately formal. Feels like NYC hotels used to feel. Not like the Mark or One which are horrible

I have stayed in every high end hotel in NYC. I have always wanted to try The Pierre. My recent trip staying at The Pierre was fabulous. a beautiful property with amazingly helpful and nice staff and great food! The Pierre will be my go-to hotel in NYC from now on!

I have stayed in every high end hotel in NYC. I have always wanted to try The Pierre. My recent trip staying at The Pierre was fabulous. a beautiful property with amazingly helpful and nice staff and great food! The Pierre will be my go-to hotel in NYC from now on!

The staff are the amazing at this hotel. Our room was very clean. Can’t wait to go back!!

We had a good stay and nothing to complain about.

Wonderful staff and great bar

Fantastic hotel! Lovely location, excellent service, great food, convenient valet parking. Will definitely return!

Fantastic hotel! Lovely location, excellent service, great food, convenient valet parking. Will definitely return!

A great place to stay

A great place to stay

I don't think the hotel deserves a five-star rating. There's no espresso machine or kettle, and no complimentary snacks or desserts or drink in our room. Even though the hotel knew this was a celebratory stay, they didn't do anything special for me, unlike other hotels I've stayed at. Additionally, there are no seats available during check-in and checkout, so you have to stand for the entire process. Also, I was overcharged, but they refunded me later when I pointed it out after the stay. However, the location is great if you want to walk in Central Park every morning. But if you prefer to stay in the city center, I wouldn't recommend this hotel.

Staff was wonderful

I don't think the hotel deserves a five-star rating. There's no espresso machine or kettle, and no complimentary snacks or desserts or drink in our room. Even though the hotel knew this was a celebratory stay, they didn't do anything special for me, unlike other hotels I've stayed at. Additionally, there are no seats available during check-in and checkout, so you have to stand for the entire process. Also, I was overcharged, but they refunded me later when I pointed it out after the stay. However, the location is great if you want to walk in Central Park every morning. But if you prefer to stay in the city center, I wouldn't recommend this hotel.

Staff was wonderful

The shower was scalding and I was not able to turn it down. Very very dangerous.

Location, comfortable, elegant. The electrical was wonky in my room, I could not leave my bedside light on without hall light also being on. Only the master switch worked to turn that off and then I couldn’t turn bedside on. Also the hitel in general is a little dated.