Loveley grounds set back from the road. Good roomy chalet, with spacious bathroom and walk in shower, though it would benefit from some updating. Excellent breakfast with helpful staff.

Loveley grounds set back from the road. Good roomy chalet, with spacious bathroom and walk in shower, though it would benefit from some updating. Excellent breakfast with helpful staff.

lovely hotel. well looked after. especially by callum on the bar. and hanna on check in.

enjoyable stay. great evening thanks to callum and finn.

Expensive for that quality

Title: Worst Room I Have Ever Stayed In I stay in over 40 hotels a year, and this was by far the worst experience I've ever had. The first thing that hit me was the overpowering smell of damp when I walked into the room. The carpet looked disgusting, and the furniture was extremely dated. The mattress was so firm it felt like there was no mattress at all. I then noticed what appeared to be a splatter of vomit or some other liquid on the skirting boards. The bathroom fittings were missing parts, and the taps and power shower were covered in limescale and dirt. Despite all this, I decided to tough it out until I went to lie down and discovered vomit on the pillow inside a clean pillowcase. This was the final straw. I went to reception to complain and request a room change, but no other rooms were available. I couldn't stand another moment in this disgusting room, fearing what I might find next, so I packed up and left. Avoid this hotel at all costs.

Title: Worst Room I Have Ever Stayed In I stay in over 40 hotels a year, and this was by far the worst experience I've ever had. The first thing that hit me was the overpowering smell of damp when I walked into the room. The carpet looked disgusting, and the furniture was extremely dated. The mattress was so firm it felt like there was no mattress at all. I then noticed what appeared to be a splatter of vomit or some other liquid on the skirting boards. The bathroom fittings were missing parts, and the taps and power shower were covered in limescale and dirt. Despite all this, I decided to tough it out until I went to lie down and discovered vomit on the pillow inside a clean pillowcase. This was the final straw. I went to reception to complain and request a room change, but no other rooms were available. I couldn't stand another moment in this disgusting room, fearing what I might find next, so I packed up and left. Avoid this hotel at all costs.

The property seemed tired and in need of renovation

Original garden room had an uncomfortable. Bed. Hotel changed room to upgraded superior room at no extra charge. This room had a comfortable bed and pleasant outlook. The room was unusual in that all light controls were on the RHS of the bed. the person on the LHS had no light controls at all. The bedside reading light had no seperate control. The staff were all very pleasant and willing to please. The breakfast was good.

Original garden room had an uncomfortable. Bed. Hotel changed room to upgraded superior room at no extra charge. This room had a comfortable bed and pleasant outlook. The room was unusual in that all light controls were on the RHS of the bed. the person on the LHS had no light controls at all. The bedside reading light had no seperate control. The staff were all very pleasant and willing to please. The breakfast was good.

No one at receptions during stay, must have walked through the reception 6/7 times. Room doesn’t have AC and the tiniest fan is provided, way too hot. Sat outside the bar area for 45 minutes without service even after telling staff I’d be out there. Ended up going to the pub across the road which had excellent service. No TV remote in room.

No one at receptions during stay, must have walked through the reception 6/7 times. Room doesn’t have AC and the tiniest fan is provided, way too hot. Sat outside the bar area for 45 minutes without service even after telling staff I’d be out there. Ended up going to the pub across the road which had excellent service. No TV remote in room.

nice stay. excellent staff

The room was all right . But there was no room cleaning overnight. The beds were not remade and we found the towels still in the bath. If it had not been for the biscuits being changed, we would not have known that anyone had been in there. The TV had limited channels and kept cutting out We had dinner in the hotel on the first night. It was dire. Terrible tough inedible lumps of chicken in the curry and the smallest piece of over-microwaved sea bass ever. Not at all what we would expect from Best Western

The room was all right . But there was no room cleaning overnight. The beds were not remade and we found the towels still in the bath. If it had not been for the biscuits being changed, we would not have known that anyone had been in there. The TV had limited channels and kept cutting out We had dinner in the hotel on the first night. It was dire. Terrible tough inedible lumps of chicken in the curry and the smallest piece of over-microwaved sea bass ever. Not at all what we would expect from Best Western

Completely soulless as you enter Reception. All managed using computer screens. No humans present. Directions to my room were terrible. Given it is an old building with bolt-ons, I ended up asking the chef where to find my room. You go through a maze of corridors, and up and down stairs like a fiddler's elbow. Room was OK. Welcome folder a little dated, but boiled sweets and decent tea and coffee facilities nice touch. Can't fault the food, as went across the road to the pub for dinner. Breakfast was OK, same staff both days.

Completely soulless as you enter Reception. All managed using computer screens. No humans present. Directions to my room were terrible. Given it is an old building with bolt-ons, I ended up asking the chef where to find my room. You go through a maze of corridors, and up and down stairs like a fiddler's elbow. Room was OK. Welcome folder a little dated, but boiled sweets and decent tea and coffee facilities nice touch. Can't fault the food, as went across the road to the pub for dinner. Breakfast was OK, same staff both days.

comfortable stay. excellent staff

Good Nice Staff lovely Rooms zgood breakfast easy parking Sorted.

Good Nice Staff lovely Rooms zgood breakfast easy parking Sorted.

Quite a pleasant stay.

Quite a pleasant stay.

Very clean, easy check in, good location and comfy bed. Due to the age of the main building, our room had restricted room due to sloped ceiling. Fine for shorter people, something to lookout for if you are over 6ft. Breakfast and staff were all nice. Free parking was a nice perk

Very clean, easy check in, good location and comfy bed. Due to the age of the main building, our room had restricted room due to sloped ceiling. Fine for shorter people, something to lookout for if you are over 6ft. Breakfast and staff were all nice. Free parking was a nice perk

Bathroom wasn’t very clean especially soap dispensers and bath… dust on skirting boards and doors. Stains on duvet and sheet

Bathroom wasn’t very clean especially soap dispensers and bath… dust on skirting boards and doors. Stains on duvet and sheet

Spacious hotel with a big tranquil garden, but my room was rather small and old. I had to improvise a little.

Spacious hotel with a big tranquil garden, but my room was rather small and old. I had to improvise a little.

dated, overpriced, rude staff

dated, overpriced, rude staff

One night stay for business - outside appearance of the property is good - nice gardens and terrace area. Check in us unmanned - with two self service consoles - the check in process was problematic as the console generated 3 room keys - i asked for 1 but none appeared to be programmed as there was no indication of which room i was in. I am pretty tech savvy but this process had me flummoxed! I had to hunt down a staff member to get a room key. Rooms were OK, functional, I stayed in one of the garden roms - nice towels though. The hotel provided tea a, coffee and biscuits and a jar of boiled sweets and palma violets - random! Breakfast we also good - plenty to eat - the usual faire. Check out - similar to check in - un manned - the checkout software asked if i wanted my invoice emailed - replied - yes - but the email address was wrong - did I want to change it? yes - but no option to delete the existing email address no member of staff around to ask. Conclusion hotel is OK but maybe need a little TLC in the guest rooms but the check-in check-out needs some work!

One night stay for business - outside appearance of the property is good - nice gardens and terrace area. Check in us unmanned - with two self service consoles - the check in process was problematic as the console generated 3 room keys - i asked for 1 but none appeared to be programmed as there was no indication of which room i was in. I am pretty tech savvy but this process had me flummoxed! I had to hunt down a staff member to get a room key. Rooms were OK, functional, I stayed in one of the garden roms - nice towels though. The hotel provided tea a, coffee and biscuits and a jar of boiled sweets and palma violets - random! Breakfast we also good - plenty to eat - the usual faire. Check out - similar to check in - un manned - the checkout software asked if i wanted my invoice emailed - replied - yes - but the email address was wrong - did I want to change it? yes - but no option to delete the existing email address no member of staff around to ask. Conclusion hotel is OK but maybe need a little TLC in the guest rooms but the check-in check-out needs some work!