Great hotel. Family friendly. Close to the falls and shopping.

Good location near Rainbow Bridge. Lots of Indian restaurants within walking distance. You can see the fireworks from the rooms.

Good location near Rainbow Bridge. Lots of Indian restaurants within walking distance. You can see the fireworks from the rooms.

Upon first arrival, this hotel looked very sketchy. The good news is that the inside matched the photos, even if the outside did not. Check-in was scheduled for 4 pm. We arrived around 3 pm to see if there was any chance of checking in early. The staff was rude when we arrived; they ignored our arrival because they were on their phones. After taking our information, they told us our room wasn't ready and to return at 4 pm. After returning around 5:20 pm, they officially checked us in (i.e., ran my cc, charged additional fees not included in the Hotels.com pre-paid rate, and took our car info) but told us again that our room was not ready and we would need to wait. After another 20 mins, they gave us our room keys, allowing us to check in. While it looked like the photos, the room also had some issues. For one, it must have been built at an angle. Both bedside end tables would not stay closed; they kept rolling open, so be careful when getting out of bed to ensure you don't hit the drawers. We also later engaged with different staff to purchase some water and coffee at the shop inside the hotel. Overall, you could tell the staff did not want to be there, and their attitudes reflected that. The one plus of the hotel (does it outweigh all the bad? TBD) is how close it is to the park (walking distance) and the bridge to cross to Canada.

Upon first arrival, this hotel looked very sketchy. The good news is that the inside matched the photos, even if the outside did not. Check-in was scheduled for 4 pm. We arrived around 3 pm to see if there was any chance of checking in early. The staff was rude when we arrived; they ignored our arrival because they were on their phones. After taking our information, they told us our room wasn't ready and to return at 4 pm. After returning around 5:20 pm, they officially checked us in (i.e., ran my cc, charged additional fees not included in the Hotels.com pre-paid rate, and took our car info) but told us again that our room was not ready and we would need to wait. After another 20 mins, they gave us our room keys, allowing us to check in. While it looked like the photos, the room also had some issues. For one, it must have been built at an angle. Both bedside end tables would not stay closed; they kept rolling open, so be careful when getting out of bed to ensure you don't hit the drawers. We also later engaged with different staff to purchase some water and coffee at the shop inside the hotel. Overall, you could tell the staff did not want to be there, and their attitudes reflected that. The one plus of the hotel (does it outweigh all the bad? TBD) is how close it is to the park (walking distance) and the bridge to cross to Canada.

This hotel is disgusting and nothing works in here

This hotel is disgusting and nothing works in here

Well first of all you can't check-in until 4:00 P.M. Most Hotels that I'm aware of is 3:00 P.M. The room was ok except the Matrass was way to soft and I woke up hurting. the Bathroom sink was tilted I believe as nothing I set on it would stay, just slid off into the basin. Lastly the hallway on the first floor was filthy. There were stains all over it from one end to the other, large and small. Also a slight oder from not cleaning it I assume. There was an eating place off the Lobby that was very pricey, but the young lady that ran the business that night was very pleasant, knowledgeable, and very helpful. Also, for this review we stayed the night of the 18 Sep - 19 Sep not as listed, 17 Sep - 18 Sep!