Staff very friendly, and loved their cookies!

Staff very friendly, and loved their cookies!

Hotel was clean, bed was comfortable, toilet seat was loose but maintenence fixed immediately, exhaust fan in bathroom didn't work, grout was stained in places, room was quiet, hot tub was great except for sand all over the seats, no microwave in room, mini fridge barely got cold, grounds were well maintained, bar and restaurant seemed very nice although we didn't patronize it. The charge for parking seems ridiculous for a, paying guest, pool was nice

Hotel was clean, bed was comfortable, toilet seat was loose but maintenence fixed immediately, exhaust fan in bathroom didn't work, grout was stained in places, room was quiet, hot tub was great except for sand all over the seats, no microwave in room, mini fridge barely got cold, grounds were well maintained, bar and restaurant seemed very nice although we didn't patronize it. The charge for parking seems ridiculous for a, paying guest, pool was nice

The front desk staff were amazing! Super friendly and handled all our issues quickly. We did have some housekeeping problems but other than that it was a great stay.

The front desk staff were amazing! Super friendly and handled all our issues quickly. We did have some housekeeping problems but other than that it was a great stay.

Beautiful room and very convenient to lots of sightseeing. Concierge was wonderful in helping us book a day trip to the falls.

Beautiful room and very convenient to lots of sightseeing. Concierge was wonderful in helping us book a day trip to the falls.

We got the river-facing rooms and were quite content with the views from the 7th and 8th floors + the proximity from everything else. The neighborhood felt very safe even after dark. The rooms are big but old-ish. Air-conditioning is old style so they make a loud noise when the compressor turns on. My only problem was the service. I had read mixed reviews about the staff already and totally understand why. I communicated with two front desk reps - one was extremely polite (Josh) and the other (name not known) lacked grace. I was also required to make multiple trips to pick up my own creamers and waters - of which waters apparently weren’t supposed to be given out. I was told that I might want to reconsider asking for any again because I could piss some staff member off. I mean I booked two rooms for two nights at $350 a night. The service felt subpar even for a budget hotel.

We got the river-facing rooms and were quite content with the views from the 7th and 8th floors + the proximity from everything else. The neighborhood felt very safe even after dark. The rooms are big but old-ish. Air-conditioning is old style so they make a loud noise when the compressor turns on. My only problem was the service. I had read mixed reviews about the staff already and totally understand why. I communicated with two front desk reps - one was extremely polite (Josh) and the other (name not known) lacked grace. I was also required to make multiple trips to pick up my own creamers and waters - of which waters apparently weren’t supposed to be given out. I was told that I might want to reconsider asking for any again because I could piss some staff member off. I mean I booked two rooms for two nights at $350 a night. The service felt subpar even for a budget hotel.

Great location within easy walking distance of the falls via walking paths through the river front park. Excellent restaurant and bar on first floor with indoor/outdoor seating. Nice pool and hot tub on lower level. Very friendly staff.

Great location within easy walking distance of the falls via walking paths through the river front park. Excellent restaurant and bar on first floor with indoor/outdoor seating. Nice pool and hot tub on lower level. Very friendly staff.

Hotel was bit worn. A cabinet under tv had a broken door, bathroom door had a damaged mark because rubber door stop was missing and window treatment looked a little shabby.It just looked like it needed a little live. Also charged for parking, I do not remember that being mentioned before the fact.

Hotel was bit worn. A cabinet under tv had a broken door, bathroom door had a damaged mark because rubber door stop was missing and window treatment looked a little shabby.It just looked like it needed a little live. Also charged for parking, I do not remember that being mentioned before the fact.

I like to staying at DoubleTree by Hilton Hotel and definitely recommend for others to thanks.

Excellent location

Perfect place to stay and walk to all area attractions and restaurants. Easy free parking. Great rooms. Wonderful staff. We feel like we picked the perfect spot to stay and enjoy the Falls

Amazing location, had a great view !

C

Parking lot safe and clean..check.2) Front Desk courteous and professional ..check...3) room clean and comfortable...check...4) Lobby clean...check....5)Shower hot with copious amount of water...check 6) Lobby Clean..check 7) pay for parking...blah......almost real good

Parking lot safe and clean..check.2) Front Desk courteous and professional ..check...3) room clean and comfortable...check...4) Lobby clean...check....5)Shower hot with copious amount of water...check 6) Lobby Clean..check 7) pay for parking...blah......almost real good

Very nice property - room was beautiful and spacious with great view of the Niagara River. Walking distance to Niagara Falls. Restaurant was great, good food - with very special kudos to our server (Melinda), who was a sweetheart.

Great place to relax

Great place to relax

Nice stay

Great experience- lovely rooms, pleasant staff, good breakfast

Great experience- lovely rooms, pleasant staff, good breakfast

Nice stay

River views lake shore very good scenery over all good explore

River views lake shore very good scenery over all good explore

It's a good property.

It's a good property.