Had an amzing stay for my birthday, the room was beautiful

Had an amzing stay for my birthday, the room was beautiful

Great time room wasnt as clean as it should have been. There were woman hair all over the bathroom and shower. Othe than thstvit was great

Great time room wasnt as clean as it should have been. There were woman hair all over the bathroom and shower. Othe than thstvit was great

Nice hotel and in a convenient location

Nice hotel and in a convenient location

The only inconvenience is the walking distance from parking lot to the rooms is very far away.

The only inconvenience is the walking distance from parking lot to the rooms is very far away.

The room was beautiful and we didn't hear noise from other rooms or in the hallway - that was amazing! We loved that that the casino was all "no smoking". The parking lot was well lit and I always felt safe walking to/from my car when I was alone. Milwaukee is an easy city to get around so it's never more than 15 minutes to get anywhere.

Very nice stay. Expedia upgrade made it that much better. Food was good - overall easy stay!

Refurbished rooms are expected but HVAC and MEP need updating. Room vents and rooms smell stale. Bathroom has no vent and carpets are noticeably old (cleaned each day but old and dirty). It’s well organized and staff are attentive and helpful

Fun atmosphere!

Highly recommend! Love the self check in

Staff was very friendly and helpful!

Amazing time in Kings Coner Suite, the panoramic view with ceiling to floor windows that wrapped around 50 percent of the room was breathtaking.

Staff was very friendly and helpful!

Everything was great. Layout of the room was efficient. Elevator use with key card was new to us.

Stayed here for a week with my daughter. We had an excellent stay while I started my new role locally in Milwaukee. My daughter felt safe and our room was on the 19th floor with an awesome view of the city and Lake Michigan

Everything was great. Layout of the room was efficient. Elevator use with key card was new to us.

Great hotel/Casino. Many dining options!

Great hotel/Casino. Many dining options!

Nice place

Nice place

I recently stayed at Potawatomi Hotel for three nights. The hotel offers easy parking, which was a plus, and the location was convenient with quick access to the freeway—perfect for visiting family. The room itself was spacious, and the bed was okay, but I was disappointed that there was no cleaning service during my stay. Check-in felt very transactional, lacking the warm and genuine welcome I would have expected. The front desk associate didn't bother to explain the hotel amenities or even point out the elevators, assuming I already knew where everything was. There was also a strange odor in the halls that I couldn’t quite pinpoint. The fridge in the room was empty, which was a bit inconvenient since I couldn’t grab a refreshment. As a Hotels.com member with a certain tier status, I usually receive perks during my stays, but I wasn’t informed of any during this visit. On the positive side, the hotel does offer convenient free self-parking and complimentary valet, and the rate was reasonable for a last-minute booking. However, overall, the experience was underwhelming, and I expected more in terms of service and hospitality.

I recently stayed at Potawatomi Hotel for three nights. The hotel offers easy parking, which was a plus, and the location was convenient with quick access to the freeway—perfect for visiting family. The room itself was spacious, and the bed was okay, but I was disappointed that there was no cleaning service during my stay. Check-in felt very transactional, lacking the warm and genuine welcome I would have expected. The front desk associate didn't bother to explain the hotel amenities or even point out the elevators, assuming I already knew where everything was. There was also a strange odor in the halls that I couldn’t quite pinpoint. The fridge in the room was empty, which was a bit inconvenient since I couldn’t grab a refreshment. As a Hotels.com member with a certain tier status, I usually receive perks during my stays, but I wasn’t informed of any during this visit. On the positive side, the hotel does offer convenient free self-parking and complimentary valet, and the rate was reasonable for a last-minute booking. However, overall, the experience was underwhelming, and I expected more in terms of service and hospitality.

Room was spacious and spotless. Staff at front desk was very helpful. Dining was good. Parking garage was very large.

They might give you a $20 food and/or beverage credit. I was never told that it didn’t include alcoholic beverages. You also can’t use it in the food court as you order and pay for your food at a kiosk. But the room was very nice and clean. Beautiful view too!

Room was spacious and spotless. Staff at front desk was very helpful. Dining was good. Parking garage was very large.

Everything was excellent except for the Rock and Brew Restaurant. That was the worse experience. Food took over an hour to come out. They gave our burgers to a different table. The burgers were extremely greasy. And the brownie sundae took another 30 minutes to come out and the brownie was frozen. We had to chisel it wih our knife to eat it. Wouldn’t ever go back there.

The front desk staff was not very friendly. 2 front check in employees were on their phones and the employee that checked us in was alittle rude.

The front desk staff was not very friendly. 2 front check in employees were on their phones and the employee that checked us in was alittle rude.

worst place l have been stay ever it’s very big and nice build but that’s all specially casino is low quality