The hotel experience was amazing staff were very complimentary and responsive

The hotel experience was amazing staff were very complimentary and responsive

Beautiful scenery of the World's View and the national park. But the road to the resort was not good and conditon of the hotel was around 3 stars. But it was calm and cozy.

Beautiful scenery of the World's View and the national park. But the road to the resort was not good and conditon of the hotel was around 3 stars. But it was calm and cozy.

Excellent facility and great customer service

Excellent facility and great customer service

Its a unique beautiful place matching international standards in all aspects.

Its a unique beautiful place matching international standards in all aspects.

Clean and beautiful ,serine views and neat rooms.Just a heads up,not a good idea to book with them whole they host a conference, the place then over crowds and you get poor service if you are not part of the conference ,

Clean and beautiful ,serine views and neat rooms.Just a heads up,not a good idea to book with them whole they host a conference, the place then over crowds and you get poor service if you are not part of the conference ,

Already looking forward to revisiting it the next time I’m in Zimbabwe

Already looking forward to revisiting it the next time I’m in Zimbabwe

Memories , friendly staff, scenery, location, peace, pleasant and quiet

Memories , friendly staff, scenery, location, peace, pleasant and quiet

It is being maintained very well. It's just too perfect. I won't hesitate to recommend anyone

It is being maintained very well. It's just too perfect. I won't hesitate to recommend anyone

Relaxing oasis in Nyanga. My room facing the lake was nice, if a bit worn around the edges. I arrived without a reservation and asked about rates. I knew it was a bit less expensive online, so the receptionist assisted me with WiFi so I could book online. All of them were exceptionally helpful. Had a light lunch when I arrived. There was a large group taking part in an outdoor lunch buffet, even though I asked about service when I entered and sat at the tables away, I was pretty much ignored along with others not in the group. After waiting for a long time, I finally went into the pub and ordered. When I returned, my table had been taken by members of the group. Eventually it was sorted. A bit of management which could focus and direct the staff across the entire area would’ve helped. Breakfast was the typical buffet affair as other large restaurants have. It was quite cool when I arrived and continued into the night, great luxury to tuck into a bed warmed by a heat pad/blanket underneath!

Troutbeck is well located in a scenic area, staff are very friendly, and there is plenty to do. However the hotel has not been updated for decades: the fabric (carpets, chairs) is old and rather worse for wear, the decor remains as it as in the 1970s. It trades too much on its past and offers poorer value for money than others. Unfortunately there is currently scant competition.

Troutbeck is well located in a scenic area, staff are very friendly, and there is plenty to do. However the hotel has not been updated for decades: the fabric (carpets, chairs) is old and rather worse for wear, the decor remains as it as in the 1970s. It trades too much on its past and offers poorer value for money than others. Unfortunately there is currently scant competition.

it was beautiful ans a good experience.

it was beautiful ans a good experience.

The staff were very nice and accommodating. The rooms were clean and comfortable. The overall hotel is in a majestic location.

Great hotel and golf course.

Great hotel and golf course.

Helpful staff...excellent day activities such as horse riding.. golfing...rich history...all spectacular

On arrival everything had been put in place as regards paper work and room allocation. There was flexibility in room service as there were no extra charges.

It was very refreshing and I felt rejuvenated

It was very refreshing and I felt rejuvenated