It's a bit old decent staff thou

It's a bit old decent staff thou

Great hotel, great staff, great location, equals great stay.

Nice hotel in a good location. It is close to the corniche and there are plenty of shops and restaurants close by. I feel that the room was a little outdated and the ac was freezing. But the bed was very comfortable and the staff were very pleasant. This is my second stay at this hotel.

Nice hotel in a good location. It is close to the corniche and there are plenty of shops and restaurants close by. I feel that the room was a little outdated and the ac was freezing. But the bed was very comfortable and the staff were very pleasant. This is my second stay at this hotel.

Brilliant location with plenty of eating options and a nice mall nearby - Derick the concierge was great Good quality hotel, however Sheraton no longer manages this hotel anymore

Brilliant location with plenty of eating options and a nice mall nearby - Derick the concierge was great Good quality hotel, however Sheraton no longer manages this hotel anymore

Breakfast options are not enough.

Breakfast options are not enough.

My flight landed a couple of days after the flood. I got to the hotel in the wee hours of the morning exhausted. The hotel was booked up but Derick the receptionist spoke with someone in the reservations department and they managed to find me a room. I was so grateful for that! From the time I checked in, I have been treated with nothing but respect. The time I spent in the restaurant eating breakfast has been very pleasant as well. I would like to personally thank the staff in reservations, Derick the receptionist, Najoor in housekeeping, Elisha in security, Abdul Seemed driver, Vinod valet driver and the staff at La Veranda for making my stay pleasant.

My stay was lovely. A heart felt thank you to Derick. Thank you for all that you do.

My stay was lovely. A heart felt thank you to Derick. Thank you for all that you do.

Good customer service

Good customer service

I have stayed in this hotel many times. Its a basic hotel which is worth the price they charge. Not to the level of other Sheraton hotels just an average hotel

I have stayed in this hotel many times. Its a basic hotel which is worth the price they charge. Not to the level of other Sheraton hotels just an average hotel

Excellent experience. Staff great. Great room

Excellent experience. Staff great. Great room

Good place for a family vacation stay

Good place for a family vacation stay

Many bus lines are available around the hotel.

Many bus lines are available around the hotel.

I was not allowed to get the room although it was paid through Expedia a couple of months ago. After talking repeatedly with the reservation department of the hotel they told me that they did not receive the payment. Therefore, reservation was not honored and dropped off their system.

I was not allowed to get the room although it was paid through Expedia a couple of months ago. After talking repeatedly with the reservation department of the hotel they told me that they did not receive the payment. Therefore, reservation was not honored and dropped off their system.

We often stay at the Khalidiya Sheraton mainly because of location and price. Also, the rooms are quite spacious with plenty of storage space, and the bathrooms have a bathtub, which personally I like. Reception desk now on ground floor seems smaller than before when it was on first floor - and at times there is a long wait to check in or speak to someone. Also several times we had problems with room keycard. Sometimes, it worked in lift but not for door and vice versa. Then you have to go to reception and sometimes wait your turn before they can reactivate your key. This is surely a general problem (assume we aren't the only ones to experience this) which I thought only used to happen years ago when a mobile could affect a room cardkey. Pity the Ground Floor restaurant is not as it used to be. No longer desirable to eat there. Also the pub seems to be permanently closed - it was also closed last time I stayed there a year or more ago.

We often stay at the Khalidiya Sheraton mainly because of location and price. Also, the rooms are quite spacious with plenty of storage space, and the bathrooms have a bathtub, which personally I like. Reception desk now on ground floor seems smaller than before when it was on first floor - and at times there is a long wait to check in or speak to someone. Also several times we had problems with room keycard. Sometimes, it worked in lift but not for door and vice versa. Then you have to go to reception and sometimes wait your turn before they can reactivate your key. This is surely a general problem (assume we aren't the only ones to experience this) which I thought only used to happen years ago when a mobile could affect a room cardkey. Pity the Ground Floor restaurant is not as it used to be. No longer desirable to eat there. Also the pub seems to be permanently closed - it was also closed last time I stayed there a year or more ago.

Member of staff at check in (who said he was the manager but but found out the next day that he wasn't!) was extremely rude and abrupt. There was am issue with my Expedia confirmation stating parking was free for one car, which I clearly had printed out in front of me - he was just so rude and really couldn't care less and went ahead and charged the parking fee saying that it was Expedia's error not the hotels! There was no apology or any acknowledgement that they needed to rectify this error or that they would honour the cost of the parking, as it was only one night, in this instance! Wouldn't recommend or stay there again! Rooms very old and dated - only one towel, toiletries etc for 2 people. Just really bad service generally.

Member of staff at check in (who said he was the manager but but found out the next day that he wasn't!) was extremely rude and abrupt. There was am issue with my Expedia confirmation stating parking was free for one car, which I clearly had printed out in front of me - he was just so rude and really couldn't care less and went ahead and charged the parking fee saying that it was Expedia's error not the hotels! There was no apology or any acknowledgement that they needed to rectify this error or that they would honour the cost of the parking, as it was only one night, in this instance! Wouldn't recommend or stay there again! Rooms very old and dated - only one towel, toiletries etc for 2 people. Just really bad service generally.

Great location

Great location

I asked for the sea view that wasbt available. Instead we get the sweet on the highest floor .The stuff is so friendly and helping . Everything is about to you getting the best stay in the hotel and in the city.

I asked for the sea view that wasbt available. Instead we get the sweet on the highest floor .The stuff is so friendly and helping . Everything is about to you getting the best stay in the hotel and in the city.