This Hotel was a dream. The staff were absolutely amazing!!

We have stayed at this property 3 other times, this was our fourth. The prices have tripled now that it is a Ritz. It has yet to live up to a 5 star hotel, however. Most of the restaurants serve similar food- not enough variety. Little mistakes with food orders were the norm. Attention to detail is lacking despite friendly servers. They screwed up the billing on our room and had we not been proactive to sort it out, it would have remained a mess. There are no bathrobes in the rooms or lighted mirror for makeup. The pools for more than 1/2 our stay went un heated and was not at all inviting as a result. We thought we had arranged a changing room on our departure- leaving late to give us more time at the beach- only to have to push to get access to a shower because they were fully booked. They seem communication challenged honestly. While they did extend a small discount to us as a result of the billing mess, and send up a charcuterie board to again apologize, it’s just not worth the price tag because the service isn’t equal to the 900+ rack rate for a standard room. Also this hotel now has a ton of small children staying here so it’s great for families but not so much for couples. The adult pool is really tiny and all of the pools are very close together. What we have loved about this property is the proximity to the ocean and the amazing all day sound of surf. That will remain a priority when we consider returning to Hawai’i.

We have stayed at this property 3 other times, this was our fourth. The prices have tripled now that it is a Ritz. It has yet to live up to a 5 star hotel, however. Most of the restaurants serve similar food- not enough variety. Little mistakes with food orders were the norm. Attention to detail is lacking despite friendly servers. They screwed up the billing on our room and had we not been proactive to sort it out, it would have remained a mess. There are no bathrobes in the rooms or lighted mirror for makeup. The pools for more than 1/2 our stay went un heated and was not at all inviting as a result. We thought we had arranged a changing room on our departure- leaving late to give us more time at the beach- only to have to push to get access to a shower because they were fully booked. They seem communication challenged honestly. While they did extend a small discount to us as a result of the billing mess, and send up a charcuterie board to again apologize, it’s just not worth the price tag because the service isn’t equal to the 900+ rack rate for a standard room. Also this hotel now has a ton of small children staying here so it’s great for families but not so much for couples. The adult pool is really tiny and all of the pools are very close together. What we have loved about this property is the proximity to the ocean and the amazing all day sound of surf. That will remain a priority when we consider returning to Hawai’i.

This is what Hawaii should be! its the gold standard. amazing amenities, amazing service. every bit worth it.

This is what Hawaii should be! its the gold standard. amazing amenities, amazing service. every bit worth it.

It was a great view; however, we were not given a balcony. The room did have a sliding door and a view of the ocean. We had some discrepancies with adding the breakfast for two for $100; when we went to the buffet, we were charged for the breakfast and told to dispute the charge upon check out, and that was a bit of a drag to have to go through, so I would recommend not buying into the breakfast option beforehand unless you want to go through that at check out. The pools are exceptional at this resort, and the drinks are strong. The stay was enjoyable, and I was glad to book it at the last minute to visit my schoolmate on the north shore; we all had fun!

One word: Perfection

It was a great view; however, we were not given a balcony. The room did have a sliding door and a view of the ocean. We had some discrepancies with adding the breakfast for two for $100; when we went to the buffet, we were charged for the breakfast and told to dispute the charge upon check out, and that was a bit of a drag to have to go through, so I would recommend not buying into the breakfast option beforehand unless you want to go through that at check out. The pools are exceptional at this resort, and the drinks are strong. The stay was enjoyable, and I was glad to book it at the last minute to visit my schoolmate on the north shore; we all had fun!