the pools were a fantastic fun as we had indoor and outside heated pools and the amazing views both ocean view and river view. The tram was at the back gate which made it simple to get transport around Surfers and Gold Coast . The beach was a short stroll easy with small children. Well worth staying here !

the pools were a fantastic fun as we had indoor and outside heated pools and the amazing views both ocean view and river view. The tram was at the back gate which made it simple to get transport around Surfers and Gold Coast . The beach was a short stroll easy with small children. Well worth staying here !

The hotel was o k but no room service was provided

The hotel was o k but no room service was provided

Front office staff weren’t at all responsive to a couple of complaints from other guests who asked for help at the front desk when I was checking in or out. One had asked for maintenance to look at a smelly shower but no one had attended, while another complained about excessive and prolonged construction noise from an adjacent apartment. The receptionist said they would follow up but after the guest left she commented they couldnt do anything because the noise came from a privately owned apartment and had been going for many days. The breakfast facilities are tired, not many options and are overpriced. The entry foyer has this weird chlorine smell about it due to its proximity to the pool. So overall neat, conveniently located, but don’t have high expectations.

Front office staff weren’t at all responsive to a couple of complaints from other guests who asked for help at the front desk when I was checking in or out. One had asked for maintenance to look at a smelly shower but no one had attended, while another complained about excessive and prolonged construction noise from an adjacent apartment. The receptionist said they would follow up but after the guest left she commented they couldnt do anything because the noise came from a privately owned apartment and had been going for many days. The breakfast facilities are tired, not many options and are overpriced. The entry foyer has this weird chlorine smell about it due to its proximity to the pool. So overall neat, conveniently located, but don’t have high expectations.

Great pools and spas

Great pools and spas

A little dated, but great location and spacious.

A little dated, but great location and spacious.

King bed was essentially two singles put together. Left me with my feet hanging over the end of the bed.

King bed was essentially two singles put together. Left me with my feet hanging over the end of the bed.

The location is great, with a tram stop out the front. The reception and pool areas are lovely, very spacious and many areas to sit and relax. Our apartment had everything we needed, very well equipped and comfortable with lovely views.

It is very hard to get wifi password.

It is very hard to get wifi password.

The location is great, with a tram stop out the front. The reception and pool areas are lovely, very spacious and many areas to sit and relax. Our apartment had everything we needed, very well equipped and comfortable with lovely views.

Enjoyed my stay

Enjoyed my stay

Great Customer service at check in

Great Customer service at check in

Would have liked fresh towels and extra pillows and blanket

Would have liked fresh towels and extra pillows and blanket

Like surroundings the property, indoor hot tub, indoor pool dry sauna steam sauna, very huge and spacious. Barbecue area with outdoor pool, resting areas ground floor The best is we don't use our car transport just next-door from Mantra Sun City hotel trams or walk to Surfers Paradise centre 10minutes beach 5mins.

Like surroundings the property, indoor hot tub, indoor pool dry sauna steam sauna, very huge and spacious. Barbecue area with outdoor pool, resting areas ground floor The best is we don't use our car transport just next-door from Mantra Sun City hotel trams or walk to Surfers Paradise centre 10minutes beach 5mins.

We had a terrific stay. Great views (which sadly will be hindered with the completion of the new build in front), great location and lovely staff.

We had a terrific stay. Great views (which sadly will be hindered with the completion of the new build in front), great location and lovely staff.

Property was fine, a little dated, but still perfectly fine. Very spacious inside. Ironing board was faulty (it collapsed while ironing). Asked for a replacement but was not provided. Great location and hotel nice.

Property was fine, a little dated, but still perfectly fine. Very spacious inside. Ironing board was faulty (it collapsed while ironing). Asked for a replacement but was not provided. Great location and hotel nice.

The apartment was spacious & beautiful views. Staff were friendly.

The apartment was spacious & beautiful views. Staff were friendly.

On the first night the female receptionist was very helpful with smiles and seeing her around as made some inquiries and she was very helpful On the mornings there was a male receptionist was very rude without smiles and unprofessional attitude Love the property As very disappointing that the two rooms weren’t together for our disability reasons with hearing loss as high risks with fire alarms as can’t hear them The beds were terrible as so old and soft which caused lower back pains So left very early to get to home to firm bed for my back issues The pools are fantastic and loved the atzec looks

On the first night the female receptionist was very helpful with smiles and seeing her around as made some inquiries and she was very helpful On the mornings there was a male receptionist was very rude without smiles and unprofessional attitude Love the property As very disappointing that the two rooms weren’t together for our disability reasons with hearing loss as high risks with fire alarms as can’t hear them The beds were terrible as so old and soft which caused lower back pains So left very early to get to home to firm bed for my back issues The pools are fantastic and loved the atzec looks