Far fr restaurants - brkfst sparse & short period of time - room noisy with train running next to htl - desription of htl not correct - no restaurant in htl

I had a minor problem with my tv remote; fixed that day. I also used your free airport shuttle. Thank you.

I had a minor problem with my tv remote; fixed that day. I also used your free airport shuttle. Thank you.

Check did not go very smooth we were given a standard room even though we purchased a suite with a balcony and water view. We had to go back to the front desk to have our room changed just to be told they were completely sold out of the room I had purchased and they had no rooms available with balconies or views at this time even though we were one of the first people checking in right at 4pm

The room was very clean and comfortable! Loved its design with the bed facing the window. Only issue was the sink was clogged and it would take several minutes for the water to drain. Both garbage cans had no bags and there none in the room to place them in the bins. Aside from that the stay was very satisfying and I would recommend.

Check did not go very smooth we were given a standard room even though we purchased a suite with a balcony and water view. We had to go back to the front desk to have our room changed just to be told they were completely sold out of the room I had purchased and they had no rooms available with balconies or views at this time even though we were one of the first people checking in right at 4pm

The room was very clean and comfortable! Loved its design with the bed facing the window. Only issue was the sink was clogged and it would take several minutes for the water to drain. Both garbage cans had no bags and there none in the room to place them in the bins. Aside from that the stay was very satisfying and I would recommend.

The location was comfortable....breakfast left me with something to be desired but other than that our stay was goog.

The location was comfortable....breakfast left me with something to be desired but other than that our stay was goog.

It was appropriate for our travel, close to the airport

It was appropriate for our travel, close to the airport

Although this hotel was clean and comfortable , I waited 49 minutes for the shuttle to pick me up at midnight at SFO. Then after called four times and no one at front desk answering I finally got the front desk only to be told that the shuttle only runs until 11:30 pm!!! How rude not to post on website. I would never have booked this hotel had I known that fact. I had to take an uber which cost me 40 dollars for a 10 minute ride. I would like to be reimbursed for my trouble I will be contacting Sonesta Corpirzte office.

Although this hotel was clean and comfortable , I waited 49 minutes for the shuttle to pick me up at midnight at SFO. Then after called four times and no one at front desk answering I finally got the front desk only to be told that the shuttle only runs until 11:30 pm!!! How rude not to post on website. I would never have booked this hotel had I known that fact. I had to take an uber which cost me 40 dollars for a 10 minute ride. I would like to be reimbursed for my trouble I will be contacting Sonesta Corpirzte office.

It was very clean and the bed was comfortable. Will definitely stay there again when we visit San Francisco.

It was very clean and the bed was comfortable. Will definitely stay there again when we visit San Francisco.

Sonesta staff were professional and prompt, especially the airport-hotel shuttle drivers. Sonesta website promotes location as being '6 miles from San Francisco.' However, rush-hour traffic means the drive time is easily an hour+ and one side of the hotel faces the train/rail line (noisy). Website also advertised free breakfast, but this was not offered during my stay. Groceries and restaurants are available at nearby Grand Avenue and cities of San Bruno, etc., accessible via either freeway or surface streets. Area seems safe; room itself was clean besides 1-2 carpet stains. Wonderful fluffy and raised bed with very handy charging stations on both nightstands.

It was quiet, and nice. We slept well on the cozy beds. The only thing I didn't like was the no microwave in rooms. They had a cheesy shared microwave that took forever to warm up food. Also, we had to ask twice for new towels.

It was quiet, and nice. We slept well on the cozy beds. The only thing I didn't like was the no microwave in rooms. They had a cheesy shared microwave that took forever to warm up food. Also, we had to ask twice for new towels.

This could have been a great hotel stay. When we were checking in the man at the front desk let us know that this room was newly renovated, but unfortunately, room 210 smelled awful and it was because the carpet was filthy and needed a good shampooing and there was little to no air flow in the room. I think they are a pet friendly hotel, because our room stunk of dog. My husband and I were thinking, okay maybe we just need to air it out. But every time we came back to the room it seemed like the smell was stronger. In retrospect, we definitely should have requested a room change, but we really only used the room to sleep and get ready. Then, our assumptions turned out to be correct when we saw multiple large dogs coming in and out of the hotel. They really need to shampoo the carpets in the hotel or get rid of the carpet. I wish I had better things to stay about our stay…..it is a really quiet location.

This could have been a great hotel stay. When we were checking in the man at the front desk let us know that this room was newly renovated, but unfortunately, room 210 smelled awful and it was because the carpet was filthy and needed a good shampooing and there was little to no air flow in the room. I think they are a pet friendly hotel, because our room stunk of dog. My husband and I were thinking, okay maybe we just need to air it out. But every time we came back to the room it seemed like the smell was stronger. In retrospect, we definitely should have requested a room change, but we really only used the room to sleep and get ready. Then, our assumptions turned out to be correct when we saw multiple large dogs coming in and out of the hotel. They really need to shampoo the carpets in the hotel or get rid of the carpet. I wish I had better things to stay about our stay…..it is a really quiet location.

Before and during the booking, the property was showing as having a indoor heated pool. Two days before the check-in when I still have free cancellation I called the front desk and asked about the pool and they confirmed it is there and in working condition. Yes, I called the front desk of the property directly. The reason i called is the hotel i was in before gave me a suprise that their pool is not in working condition. My kids were disappointed and so I wanted to make sure. But after I checked-in to the hotel, they said there is no pool at all!! and that it was removed during renovation!. I felt cheated. However the front desk staff were very friendly. They Cancelled the reservation and assured full refund (Yet to see the amount or a confirmation email) . Hopefully I will get the refund.

Before and during the booking, the property was showing as having a indoor heated pool. Two days before the check-in when I still have free cancellation I called the front desk and asked about the pool and they confirmed it is there and in working condition. Yes, I called the front desk of the property directly. The reason i called is the hotel i was in before gave me a suprise that their pool is not in working condition. My kids were disappointed and so I wanted to make sure. But after I checked-in to the hotel, they said there is no pool at all!! and that it was removed during renovation!. I felt cheated. However the front desk staff were very friendly. They Cancelled the reservation and assured full refund (Yet to see the amount or a confirmation email) . Hopefully I will get the refund.

There were some roaches in our room and there was writing along the walls of the elevators. Other than that, it was okay. No continental breakfast though and no “restaurant” only breakfast and Starbucks served between 6:30 and 9:30 Monday through Friday.

Great experience!

Great experience!

There were some roaches in our room and there was writing along the walls of the elevators. Other than that, it was okay. No continental breakfast though and no “restaurant” only breakfast and Starbucks served between 6:30 and 9:30 Monday through Friday.

Our stay was very short, but the workers were all nice and helpful.

Amazing place!

Nice hotel, spacious room, nice view. Disappointed because paid extra for water view hoping to get the balcony , asked the front desk person and they confirmed my room would have one. Got to the room and there was no balcony and barely a view.

When we checked out before 5 am and asked if we could get the payment receipt, the front desk staff said impatiently that there was nothing he could give as their system wouldn’t run until a couples hours later. When we tried to get a bit more clarity, he kept yelling at us repeating the same stuff as if it was our mistake simply asking him anything regarding the invoice or payment. Terrible attitude and absolutely no service mindset. Will never come back.

The hotel was nice, clean and convenient. The bed was stiff and the neighbors were loud. Great walking path right outside the hotel.

Property advertises food, bar, 24 hr shuttle and pool. Did not have any of those available. Bar and food closed Monday, 24 hr shuttle starts 5am, no pool after remodel.