The staff were all very nice. We had two rooms for two nights; one room was properly stocked for multiple guest and multiple nights. The other room was not - only one wash cloth, no extra TP, etc. Additionally the window on the room that wasn't stocked was wide open to the main walkway when we arrived (no screen, either) which was a serious safety concern for our all-female group. It wasn't made clear when we booked that we were staying at a second, less appointed property under the same name. If we'd known that, we likely would have chosen a different option. Lastly - the sink area is outside of the bathroom and you have to turn on the main lights of the room to get the sink-area light to turn on, so one person cannot get ready if another person is sleeping without turning all the room lights on. It's a place to stay in Estes, but there is plenty of room for improvement.

We really enjoyed our stay here. Staff was very nice and helpful. Location is ideal. Room was very clean and comfortable. We highly recommend this property.

I called to talk about early check in and the man on the phone was extremely rude and hung up on me. When we got there the woman at the front desk was much nicer and we were able to check in early. Our room did not have hot water and our tv didn’t work which was pretty frustrating. The AC didn’t work either so our room was extremely hot. When leaving, the woman at the front desk was extremely apologetic and kind which we appreciated. Probably wouldn’t stay there again.

Check in instructions online are wrong. The place was cute but there was construction going on and the walls were pretty thin.

We unfortunately did not have a good stay. We were there for a wedding and we were called the morning of to let us know they double booked our room and that we could either downgrade to a different room (at the same price) or they had one more king suite but the TV is broken and that they would give us a discount. We decided to take the king suite at a discount. Upon arrival, we also discovered the AC was also broken. It was 90 degrees outside and it felt just as hot inside. When we called the desk, they said there was no maintenance workers there on the weekend but that they can bring us a couple of box fans. This essentially just circulated the hot air and did not cool it down. When I approached them about it, they said they could “maybe” get me another discount. When we checked out I brought it all up again and they said they would hopefully be able to get me a discount and they would be in touch. We have yet to hear anything. And for $300 a night I am really frustrated and disappointed in this property! We will not be staying here again and we will make sure everyone else also knows about what happened and to choose a different location to stay instead.

Friendly staff

The hotel rooms are very hip and cool. You can tell the building itself is an older hotel. The pool was out of service when we were there, which was a bummer. The problem is that there are two Trailborn hotels in Estes and they talk about them as if they are one. The welcome email even mentioned s'mores around the campfire, but that only happens at the other one, which is a 15-20 minute walk, not exactly next door. It felt misleading to me. Did appreciate the refillable bottles in the shower and the compostable breakfast utensils

The hotel rooms are very hip and cool. You can tell the building itself is an older hotel. The pool was out of service when we were there, which was a bummer. The problem is that there are two Trailborn hotels in Estes and they talk about them as if they are one. The welcome email even mentioned s'mores around the campfire, but that only happens at the other one, which is a 15-20 minute walk, not exactly next door. It felt misleading to me. Did appreciate the refillable bottles in the shower and the compostable breakfast utensils

Over all a good stay. The room was very nice, clean and spacious.We did have issue with children in the room above. We had to call the front desk two nights in a row to request they contact the parents. They did make a call and things quited after that.

Good location, pool was down. Interesting room decor, overall would stay here again. quite and clean place

Good location, pool was down. Interesting room decor, overall would stay here again. quite and clean place

Ok

Ok

Staff was outstanding! Rooms were decorated nicely. You could hear every noise in the rooms around you and outside. I wish the pool would have been open. I also would have liked a firepit with s'mores like the main motel offered.

Staff was outstanding! Rooms were decorated nicely. You could hear every noise in the rooms around you and outside. I wish the pool would have been open. I also would have liked a firepit with s'mores like the main motel offered.

The room was nice. Bed was great. Tiny bathroom. The outside of the facility was not very impressive but the accommodations were fine.

The room was nice. Bed was great. Tiny bathroom. The outside of the facility was not very impressive but the accommodations were fine.

This place is located in a perfect area to walk. Great customer service rooms are nice and clean and comfortable parking lot is Quiet. I’d stay here again.

This place is located in a perfect area to walk. Great customer service rooms are nice and clean and comfortable parking lot is Quiet. I’d stay here again.

This is more like a motel. Walls are super thin. Neighbors were loudly talking way past quiet time, with their TV on. We spoke to The front desk multiple times in vain. We hardly got any sleep.

This is more like a motel. Walls are super thin. Neighbors were loudly talking way past quiet time, with their TV on. We spoke to The front desk multiple times in vain. We hardly got any sleep.

I liked that the rooms were clean and the beds were comfortable What I did not like is reasonable requests for items in the room were not addressed .

I liked that the rooms were clean and the beds were comfortable What I did not like is reasonable requests for items in the room were not addressed .

Cool place to stay when visiting Estes Park. Not as many amenities as in the main Trailborn property.

Cool place to stay when visiting Estes Park. Not as many amenities as in the main Trailborn property.

Good place to stay

Good place to stay

Good

Good

Staff was friendly. There was hair in the tub. Water bottle lids on the floor. Pool is out of service. Had to pick up construction screws in the parking lot, before we could drive. Prepare for "incidental charges of $250 on top of your room bill that they hold for 3 to 5 days.

Staff was friendly. There was hair in the tub. Water bottle lids on the floor. Pool is out of service. Had to pick up construction screws in the parking lot, before we could drive. Prepare for "incidental charges of $250 on top of your room bill that they hold for 3 to 5 days.

pool was not open