We had an amazing day. This was such a nice hotel and the staff was great.

Great lakefront location. Enjoyed the free barista coffee and hot chocolate. Would love this location in both summer and winter months!

Great lakefront location. Enjoyed the free barista coffee and hot chocolate. Would love this location in both summer and winter months!

We had an amazing day. This was such a nice hotel and the staff was great.

Very nice facility on the lake. So nice to be on the lake and in the village.

Very nice facility on the lake. So nice to be on the lake and in the village.

We truly enjoyed our stay here! Walking distance to the Village made the stay fun and convenient.

We truly enjoyed our stay here! Walking distance to the Village made the stay fun and convenient.

Perfect location and super relaxing

The view was beautiful ❤️there was no coffee maker, and no ice. Its not completely finidhed, lobby was still inder construction. Room was nice and clean. Staff was nice.

The view was beautiful ❤️there was no coffee maker, and no ice. Its not completely finidhed, lobby was still inder construction. Room was nice and clean. Staff was nice.

Perfect location and super relaxing

The rooms were tastefully done… there’s no coffee pot, which was too bad.. the front door to my room was not installed properly , so it leaked cold air. I put my coat on floor to block air flow and cranked heat. The bath was next to front door which made for a chilly shower.. they only had 2 bath towels per room as well … details…. Not hotels fault, but the rim above sounded like they were taking dancing lessons… ugh. That was painful….

I like the property. Staff is nice, the property and our room awesome and the view was spectacular. Very clean and comfortable. Highly recommended and most of all its pet friendly. I recommend this property to my friends that is planning to visit big bear soon.

I like the property. Staff is nice, the property and our room awesome and the view was spectacular. Very clean and comfortable. Highly recommended and most of all its pet friendly. I recommend this property to my friends that is planning to visit big bear soon.

Good for the price

Good for the price

The rooms were tastefully done… there’s no coffee pot, which was too bad.. the front door to my room was not installed properly , so it leaked cold air. I put my coat on floor to block air flow and cranked heat. The bath was next to front door which made for a chilly shower.. they only had 2 bath towels per room as well … details…. Not hotels fault, but the rim above sounded like they were taking dancing lessons… ugh. That was painful….

Incredible service! Free coffee/tea/hot cocoa 24/7 including cappuccinos etc. Everyone we encountered was friendly and went above and beyond to be helpful. the location and views are hard to beat too!

Incredible service! Free coffee/tea/hot cocoa 24/7 including cappuccinos etc. Everyone we encountered was friendly and went above and beyond to be helpful. the location and views are hard to beat too!

Everything was nice about our stay and perfect location near everything.

Everything was nice about our stay and perfect location near everything.

They have no amenities or ice machine and are unapologetic about it. I paid $530 for two nights (weekend). The response to my complaint was that this is not 4/5 star pricing...um, ok. I did not enjoy my stay or appreciate having to repack and move rooms at the end of a very long day (and drive from Irvine) because the bathroom sink did not work. They told me they were waiting on the right part and returned with a screwdriver to try and get it to work. It did not work. They did give me an option to move rooms or wait til morning for maintenance... my bathroom sink was stopped up...is that really a choice? I also could only get a small amount of ice because they have small bags at the "front desk" that she had to bang against the wood patio to provide to me. I was told they won't get an ice machine because they do not yet have a lobby. I never even got a follow up from the manager or an apology. After I left, I did text them and their responses are rude and clearly unapologetic. The Hilton Suites (at the bottom of Summit) down the road is a much better option and is new w/ amenities and cheaper pricing.

They have no amenities or ice machine and are unapologetic about it. I paid $530 for two nights (weekend). The response to my complaint was that this is not 4/5 star pricing...um, ok. I did not enjoy my stay or appreciate having to repack and move rooms at the end of a very long day (and drive from Irvine) because the bathroom sink did not work. They told me they were waiting on the right part and returned with a screwdriver to try and get it to work. It did not work. They did give me an option to move rooms or wait til morning for maintenance... my bathroom sink was stopped up...is that really a choice? I also could only get a small amount of ice because they have small bags at the "front desk" that she had to bang against the wood patio to provide to me. I was told they won't get an ice machine because they do not yet have a lobby. I never even got a follow up from the manager or an apology. After I left, I did text them and their responses are rude and clearly unapologetic. The Hilton Suites (at the bottom of Summit) down the road is a much better option and is new w/ amenities and cheaper pricing.

The staff was incredibly kind, and the room was very comfy and clean. The village and great restaurants are within walking distance. Plus, a beautiful lake view! Definitely would stay here again :)

The staff was incredibly kind, and the room was very comfy and clean. The village and great restaurants are within walking distance. Plus, a beautiful lake view! Definitely would stay here again :)

The positive reviews of this hotel are true. The staff are helpful and friendly. The location was perfect, and the facilities were clean. But as mentioned in other reviews, if your room is a bottom floor, prepare for noise from the room above. You can hear every step.

Great views

Great views

The positive reviews of this hotel are true. The staff are helpful and friendly. The location was perfect, and the facilities were clean. But as mentioned in other reviews, if your room is a bottom floor, prepare for noise from the room above. You can hear every step.

Must have breakfast room!

I love the hotel, but the walls are very thin and its unbearable when people above you , you hear their TV and you hear every step they take . We had to leave the room early because of that noise, if you want to be on the third floor you have to pay extra money, in my opinion its not fear for any guest who still pays lots of money for the room and still have a bad experience of the noise coming from upstairs, I am very disappointing, the hotel is in a great area, but the noise is unbearable.