Excellent option

Resort is very tired and has begun its descent into shabbiness. Our first room had a torn screen and a badly damaged carpet. They switched us to a smaller room of same type that at least had intact screen, but stained and pulled carpet. Gym was okay. No A/C. Loft of our room got very hot.

The check-in was more about policy and procedure versus friendly welcome. But more importantly , the room was in desperate need of renovation and repair. The carpet was dirty and shredded, the doors were lopsided, the fixtures were broken, the windows didn’t have screen over them to prevent bugs from coming in, which is a big deal because the hotel doesn’t have air conditioning. The property and rooms were in extremely poor condition and needs a complete renovation!

The check-in was more about policy and procedure versus friendly welcome. But more importantly , the room was in desperate need of renovation and repair. The carpet was dirty and shredded, the doors were lopsided, the fixtures were broken, the windows didn’t have screen over them to prevent bugs from coming in, which is a big deal because the hotel doesn’t have air conditioning. The property and rooms were in extremely poor condition and needs a complete renovation!

The good: -Large room -Large bathroom -Very clean -Refrigerator in room very useful -Ample parking in each building next to rooms, restaurants, etc. Needs improvement: -Poor sealing of doors and windows so noise from cars, other guests and the smell of gasoline from grass cutting filtered into the room -The bed made a creak as if it were going to break. Quite annoying to sleep on. -Poor quality TV -Quality and quantity of food vs price at Laggus restaurant was hard to justify. Overall, a lot of food in the country is expensive. -Slight sewer smell when flushing toilet. Possibly leaking through screw holes attaching toilet to the ground.

The good: -Large room -Large bathroom -Very clean -Refrigerator in room very useful -Ample parking in each building next to rooms, restaurants, etc. Needs improvement: -Poor sealing of doors and windows so noise from cars, other guests and the smell of gasoline from grass cutting filtered into the room -The bed made a creak as if it were going to break. Quite annoying to sleep on. -Poor quality TV -Quality and quantity of food vs price at Laggus restaurant was hard to justify. Overall, a lot of food in the country is expensive. -Slight sewer smell when flushing toilet. Possibly leaking through screw holes attaching toilet to the ground.

Lovely location, so clean and comfortable with a friendly staff. A lot of upselling happening which got a little bit exhausting. Quite expensive. Food options were only okay on the property. Better dining options for the price off of the property campus. Will return.

Amazing lodge experience. Very rustic but amazing time enjoying nature.

Lovely location, so clean and comfortable with a friendly staff. A lot of upselling happening which got a little bit exhausting. Quite expensive. Food options were only okay on the property. Better dining options for the price off of the property campus. Will return.

Amazing lodge experience. Very rustic but amazing time enjoying nature.

This is our 2nd year staying here. We truly love the property, zip line, hikes, pool and comfort for our family

This is our 2nd year staying here. We truly love the property, zip line, hikes, pool and comfort for our family

Our room has dead bugs and floor was not mop and cleaned from prior guest.

Our room has dead bugs and floor was not mop and cleaned from prior guest.

It had beautiful views

It had beautiful views

Interesting property. Lovely if spread out grounds. Staff and breakfast were excellent. Food otherwise was average and way overpriced. It is a very spread out hotel so much walking between different areas. Also room very basic amenities- no clothes storage space, iron, hairdryer.

Interesting property. Lovely if spread out grounds. Staff and breakfast were excellent. Food otherwise was average and way overpriced. It is a very spread out hotel so much walking between different areas. Also room very basic amenities- no clothes storage space, iron, hairdryer.

Great place!

Great place!

Nice, big , clean room. Shuttle service to and from reception area was very good and convenient as the walk would be stressful on knees , especially if you have knee issues. Entrance is convenient to get to from the main road (paved road) as opposed to other hotels in the area where road to the entrance from main road is not paved. Good nearby dining options.

Nice, big , clean room. Shuttle service to and from reception area was very good and convenient as the walk would be stressful on knees , especially if you have knee issues. Entrance is convenient to get to from the main road (paved road) as opposed to other hotels in the area where road to the entrance from main road is not paved. Good nearby dining options.

The property was nice and safe

The property was nice and safe

Absolutely gorgeous property, landscaping and gardening. Beautiful grounds and pool. However, the rooms we had and buildings really need renovation and updating. Our carpet was stained and torn. The windows need replacing. The worst part was the bugs. We found multiple on the beds. We made the most of it and enjoyed it but a cockroach running away from the bed frame before I laid down was tough. The problem is they leave the hallways open to the environment, which is fine, but then the rooms have plenty of gaps for bugs to enter. This may be no big deal for most people and, if so, this place will be amazing for you. The bugs just make it hard for us to be comfortable. If they could do some renovations and fix the big problem, it would be the best place in Monteverde. Again, so charming outside and everywhere else. The breakfast was also good.

It has its own night tour, big property, pleasant and forested

It has its own night tour, big property, pleasant and forested

They tell you all about how eco friendly they are and how much they care about the environment and yet they still use the little plastic single use shampoo and conditioner bottles as well as the little plastic wrapped bars of soap. Their restaurant staff was absurdly rude. They took over 40 minutes to bring us our overpriced food that was barely room temp when it got to us. It was so obvious that it had been sitting for at least 10-15 minutes. Then one of the dishes we ordered was off; it had some sort of weird bitter smell and taste so we sent it back and they still charged us for it anyway! Terribly uncomfortable beds that were hard as a rock and no climate control of any kind. No heater or AC which ok not an issue really given the location but also no ceiling fans or or table fans either. Those cost almost nothing to install or have available and even less to operate. The way the property is set up, you HAVE to drive your car or take one of their gas shuttles all over the property because it is so spread out and up hill. No sidewalks even if you want to brave the hills.

The property is very large with a beautiful pool area. It was also nice to have a gym. Staff were excellent, we did the night walk and saw some amazing sights.

The property is very large with a beautiful pool area. It was also nice to have a gym. Staff were excellent, we did the night walk and saw some amazing sights.

They tell you all about how eco friendly they are and how much they care about the environment and yet they still use the little plastic single use shampoo and conditioner bottles as well as the little plastic wrapped bars of soap. Their restaurant staff was absurdly rude. They took over 40 minutes to bring us our overpriced food that was barely room temp when it got to us. It was so obvious that it had been sitting for at least 10-15 minutes. Then one of the dishes we ordered was off; it had some sort of weird bitter smell and taste so we sent it back and they still charged us for it anyway! Terribly uncomfortable beds that were hard as a rock and no climate control of any kind. No heater or AC which ok not an issue really given the location but also no ceiling fans or or table fans either. Those cost almost nothing to install or have available and even less to operate. The way the property is set up, you HAVE to drive your car or take one of their gas shuttles all over the property because it is so spread out and up hill. No sidewalks even if you want to brave the hills.

We did a night tour right on the Property which was lots of fun and saved us driving to another location ! Had breakfast included, which was an excellent buffet with lots of food Options . Had dinner two nights all the food was excellent and a reasonable price point for what you received.