Hotel was very unorganized. We arrive to get our room three hours after check.In time, and we're told we would have to wait along with several other couples in additional hour and a half to get our room at eight thirty p m. Then they assigned us a room. We went up to it and the maintenance sky was in there, working on the ac and said it was broke, so we'd have to go back downstairs and get a different room. Then we waited more to get a sign to a new room and were given keys that didn't work Came down and got the new keys went back up to the room, and it was very humid. The floor was wet near air conditioner and there was debris on the desk right under the ac.Vent. room did not have hair dryer. Heavy Shower Door was off hinges. Balcony had no chairs. A solid concrete wall instead of a railing, the pool, his under construction and closed off.There is a parking lot in the back.As the oceanfront view from your room and there is absolutely no beach here.It is a seawall. Would highly recommend avoiding this hotel! We will never stay again.

Hotel was very unorganized. We arrive to get our room three hours after check.In time, and we're told we would have to wait along with several other couples in additional hour and a half to get our room at eight thirty p m. Then they assigned us a room. We went up to it and the maintenance sky was in there, working on the ac and said it was broke, so we'd have to go back downstairs and get a different room. Then we waited more to get a sign to a new room and were given keys that didn't work Came down and got the new keys went back up to the room, and it was very humid. The floor was wet near air conditioner and there was debris on the desk right under the ac.Vent. room did not have hair dryer. Heavy Shower Door was off hinges. Balcony had no chairs. A solid concrete wall instead of a railing, the pool, his under construction and closed off.There is a parking lot in the back.As the oceanfront view from your room and there is absolutely no beach here.It is a seawall. Would highly recommend avoiding this hotel! We will never stay again.

Hotel is in poor shape, dinning roof leaking water, not very clean and out dated.

Granted we came during a hurricane evacuation. But coffee was only during breakfast and not offered in the lobby or water like other hotels we stayed at. Also, false alarms went several times one night but no one said they were false. Fridge in room not cold and no microwave in room either

Hotel is in poor shape, dinning roof leaking water, not very clean and out dated.

Granted we came during a hurricane evacuation. But coffee was only during breakfast and not offered in the lobby or water like other hotels we stayed at. Also, false alarms went several times one night but no one said they were false. Fridge in room not cold and no microwave in room either

First night the room we stayed so nice and cool room. Second night the room we stayed. A/c was not working. Disappointed. Front desk did not have any available for us to move. We had to deal with warm toasty room all night. But awesome staff!!

First night the room we stayed so nice and cool room. Second night the room we stayed. A/c was not working. Disappointed. Front desk did not have any available for us to move. We had to deal with warm toasty room all night. But awesome staff!!

Staff was very polite and helpful, price was right, room was clean and comfortable. The continental breakfast was great. I wish the pool and additional parking lot was available but was not repaired from the last hurricane. Other than that, our stay was great.

Staff was very polite and helpful, price was right, room was clean and comfortable. The continental breakfast was great. I wish the pool and additional parking lot was available but was not repaired from the last hurricane. Other than that, our stay was great.

No access to the beach from the hotel and the breakfast was the same every day, the coffee was not hot just warm. At the bar they have a menu and specials when you ask for food they have no cook or no food to cook.

Bad place. No pool. No beach access

Bad place. No pool. No beach access

Spacious rooms, comfortable beds, beautiful oceanfront view; good hot breakfast bar; mini-fridge but no microwave in room. Issues included: no pool or beach access (Hyatt says this is due to hurricane damage, but every other hotel in the area has restored their services...?); toilet handle sticks (would keep running if not manually returned); faucet too short, causing spills around bathroom sink; dresser drawers would not stay closed; electrical outlets were so loose we had trouble charging phones; smoke detector beeped due to low battery, but maintenance had gone for the night, so the proposed solution was moving to another room (unacceptable), so I walked down the street and bought a replacement battery/installed myself.

Love staying at a hotel that has a beachfront room with a balcony so that I can watch sunrise while drinking my coffee. I also like to relax in evening listening to waves while reading my book. Unfortunately this hotel had no chairs available for on balcony. Also very disappointed that there was no beach access. First day had to walk four doors down to get to beach then park next door opened. The posting said pool was closed but many other disappointments. Beds were not comfortable and neither were pillows. The best thing about this hotel was their staff. Air conditioner broke one night leaving room at 78 degrees. Next morning maintenance supervisor came and got it running. Didn’t get cleaning service and Ryan from front desk helped us with that. Ryan was always friendly and apologizing for lack of other amenities. He was helpful in many ways. Not my usual Hyatt Place experience with this hotel but grateful for the awesome staff.

Love staying at a hotel that has a beachfront room with a balcony so that I can watch sunrise while drinking my coffee. I also like to relax in evening listening to waves while reading my book. Unfortunately this hotel had no chairs available for on balcony. Also very disappointed that there was no beach access. First day had to walk four doors down to get to beach then park next door opened. The posting said pool was closed but many other disappointments. Beds were not comfortable and neither were pillows. The best thing about this hotel was their staff. Air conditioner broke one night leaving room at 78 degrees. Next morning maintenance supervisor came and got it running. Didn’t get cleaning service and Ryan from front desk helped us with that. Ryan was always friendly and apologizing for lack of other amenities. He was helpful in many ways. Not my usual Hyatt Place experience with this hotel but grateful for the awesome staff.

Spacious rooms, comfortable beds, beautiful oceanfront view; good hot breakfast bar; mini-fridge but no microwave in room. Issues included: no pool or beach access (Hyatt says this is due to hurricane damage, but every other hotel in the area has restored their services...?); toilet handle sticks (would keep running if not manually returned); faucet too short, causing spills around bathroom sink; dresser drawers would not stay closed; electrical outlets were so loose we had trouble charging phones; smoke detector beeped due to low battery, but maintenance had gone for the night, so the proposed solution was moving to another room (unacceptable), so I walked down the street and bought a replacement battery/installed myself.

I was extremely disappointed when we arrived. I booked this hotel because it was beach front and a Hyatt property. When I got there there was no beach access do to construction on a new pool. We had to drive to the nearest public beach and rent an umbrella and lounge chairs for $100.00 per day. Also I paid extra for ocean view rooms, but when you looked out you saw the piled up beach and pool furniture and hole in the ground where a new pool will be built. There was not enough parking for even half of the guest, so we had to park across the busy 4 lane street and walk back and forth. We had no maid service, the breakfast was out of half the food, coffee was empty , and the tables were dirty. I believe the staff was overwhelmed, and short handed. Every guest was unhappy and complaining to the desk staff about the beach access and the lack of parking.

I was extremely disappointed when we arrived. I booked this hotel because it was beach front and a Hyatt property. When I got there there was no beach access do to construction on a new pool. We had to drive to the nearest public beach and rent an umbrella and lounge chairs for $100.00 per day. Also I paid extra for ocean view rooms, but when you looked out you saw the piled up beach and pool furniture and hole in the ground where a new pool will be built. There was not enough parking for even half of the guest, so we had to park across the busy 4 lane street and walk back and forth. We had no maid service, the breakfast was out of half the food, coffee was empty , and the tables were dirty. I believe the staff was overwhelmed, and short handed. Every guest was unhappy and complaining to the desk staff about the beach access and the lack of parking.

Great place to stay. Staff was exceptional. Especially Casey

Great place to stay. Staff was exceptional. Especially Casey

was nice

Stay was good. Was told upfront while making reservation that the pool and spa were not available due to previous hurricane. Breakfast was great.

Stay was good. Was told upfront while making reservation that the pool and spa were not available due to previous hurricane. Breakfast was great.

was nice

The check in process was easy. However, there was some property damage so we couldn't use the pool or beach entrance. Also, we had some key issues at 2am in the morning so we couldn't get into our room without the master key from the front desk.

The check in process was easy. However, there was some property damage so we couldn't use the pool or beach entrance. Also, we had some key issues at 2am in the morning so we couldn't get into our room without the master key from the front desk.

Everything was very nice but was unaware the hotel was doing construction outside

You cannot beat a oceanfront property. Unfortunately due to the hurricane there were many issues. But those problems should be resolved shortly with the reconstruction.

You cannot beat a oceanfront property. Unfortunately due to the hurricane there were many issues. But those problems should be resolved shortly with the reconstruction.

Everything was very nice but was unaware the hotel was doing construction outside

The hotel is under construction, there was no pool or entrance to the beach and we were notified when we were there at 10:00 at night. We had no desire to look for another one. The included breakfast had a very bad taste, everything was cold.