near the restaurant and shops

near the restaurant and shops

Everything was good.

Everything was good.

All are in good condition in average.

All are in good condition in average.

The fridge not cold enough and may need more service on it..breakfast choicces may need more upgrade. So far everything was good. Thanks.

The hotel is new and I like the gym and the swimming pool, The operation manager, Mr. Kencana is also friendly. The only thing is they are lack of staff and only cover the basic operation. The staff that is in cafeteria also don't bother to greet or say thank you to you. Can not blame them because they are very busy.

The hotel is new and I like the gym and the swimming pool, The operation manager, Mr. Kencana is also friendly. The only thing is they are lack of staff and only cover the basic operation. The staff that is in cafeteria also don't bother to greet or say thank you to you. Can not blame them because they are very busy.

The fridge not cold enough and may need more service on it..breakfast choicces may need more upgrade. So far everything was good. Thanks.

it was a great experience. first time in this hotel, overall is good. helpful staffs, good breakfast, clean room. worth the price. will be back again for next business trip.

it was a great experience. first time in this hotel, overall is good. helpful staffs, good breakfast, clean room. worth the price. will be back again for next business trip.

Clean and modern hotel. Functional room, great shower and super comfortable bed. Delicious buffet breakfast with lots of variety to choose from. Smilling and helpful staff. Beautiful pool and gym. Strong WiFi and many international tv chanels. It has everything you need or want. Could be less expensive. I would stay again at a lower cost.

Clean and modern hotel. Functional room, great shower and super comfortable bed. Delicious buffet breakfast with lots of variety to choose from. Smilling and helpful staff. Beautiful pool and gym. Strong WiFi and many international tv chanels. It has everything you need or want. Could be less expensive. I would stay again at a lower cost.

Staffs are friendly, nice and clean hotel. Will come back again when I visit Surabaya.

Staffs are friendly, nice and clean hotel. Will come back again when I visit Surabaya.

Very nice hotel! I would visit again! Very friendly and helpful stuff, clean rooms, good food.

Very nice hotel! I would visit again! Very friendly and helpful stuff, clean rooms, good food.

Very affordable hotel which is really worth it. I get a good service and a delicious breakfast and yet I don’t have to pay so much for those! Water heater needs improvement, though. Hot water doesn’t flow steadily. But overall, I am a satisfied customer.

Very affordable hotel which is really worth it. I get a good service and a delicious breakfast and yet I don’t have to pay so much for those! Water heater needs improvement, though. Hot water doesn’t flow steadily. But overall, I am a satisfied customer.

very descent hotel and very considerate hotel, they even prepare breakfast when i need to check out at 3:00 AM. must stay here next time

very descent hotel and very considerate hotel, they even prepare breakfast when i need to check out at 3:00 AM. must stay here next time

Cute hotel not too far from the airport. Room was small but the bed was super comfortable and the service was great. It's not the best area for walking around and getting stuff to eat etc

Cute hotel not too far from the airport. Room was small but the bed was super comfortable and the service was great. It's not the best area for walking around and getting stuff to eat etc

We usually stay in various hotel in Surabaya or others city to spend our weekend with family and colleague. But when we checked in here we surprised with the towel color. it did not bright white. White but dull. Also with the key card. At that moment around 12.10 pm, we had problem to use the elevator and need to re-fresh again this card to the customer service in lobby. We noticed that time limit is 12.00 for check out, since we still had a gathering in the meeting room of this hotel, we need to finished several things in there. After everything done, we returned to our room, automatically we also need to used the elevator to picked up luggage from our rooms, returned the key card to the CS, etc...all the procedures of check out. On the beginning we thought only us that had an issue with this one since it was passing due check out time, so the card could not be used on the elevator and need to refresh again in CS. But our colleagues who stayed with us in the same hotel had same problems in the morning (before check out time). When we checked in we had informed the CS about our conditions that we had gathering in they ballroom ..etc..etc..and will be checked out around more than 12 and 1pm latest. By the way in other hotels that we ever stayed, they don't "banned the key card" like this to the guests. The Staff will call us on the mobile phone (if they could not find us is our room) to get confirmation to extend or not.

Clean and cosy room, good breakfast and a nice pool (although small). However, high pillows, too-bright lighting above the washbasin and few gym equiments can be improved.

Clean and cosy room, good breakfast and a nice pool (although small). However, high pillows, too-bright lighting above the washbasin and few gym equiments can be improved.

We usually stay in various hotel in Surabaya or others city to spend our weekend with family and colleague. But when we checked in here we surprised with the towel color. it did not bright white. White but dull. Also with the key card. At that moment around 12.10 pm, we had problem to use the elevator and need to re-fresh again this card to the customer service in lobby. We noticed that time limit is 12.00 for check out, since we still had a gathering in the meeting room of this hotel, we need to finished several things in there. After everything done, we returned to our room, automatically we also need to used the elevator to picked up luggage from our rooms, returned the key card to the CS, etc...all the procedures of check out. On the beginning we thought only us that had an issue with this one since it was passing due check out time, so the card could not be used on the elevator and need to refresh again in CS. But our colleagues who stayed with us in the same hotel had same problems in the morning (before check out time). When we checked in we had informed the CS about our conditions that we had gathering in they ballroom ..etc..etc..and will be checked out around more than 12 and 1pm latest. By the way in other hotels that we ever stayed, they don't "banned the key card" like this to the guests. The Staff will call us on the mobile phone (if they could not find us is our room) to get confirmation to extend or not.

Its nice and clean hotel. Modern looks. Nice interior. Will be back again

Its nice and clean hotel. Modern looks. Nice interior. Will be back again

This hotel is being always used at the time of Surabaya stay. Breakfast is also enriched and staff's thoughtful consideration is also seen.

This hotel is being always used at the time of Surabaya stay. Breakfast is also enriched and staff's thoughtful consideration is also seen.