Couldn’t check in as room wasn’t ready at 15:00, told to come back after the event we were in town for. Came back later rooms still weren’t cleaned and had been double booked. Had to find a different hotel. Experience was worst hotel experience have ever had.

Couldn’t check in as room wasn’t ready at 15:00, told to come back after the event we were in town for. Came back later rooms still weren’t cleaned and had been double booked. Had to find a different hotel. Experience was worst hotel experience have ever had.

Staff was helpful and friendly. Very welcoming.

Thank you for the stay again.

We were told it was over booked but cannot get our money back. This is unacceptable!

Staff was amazing But car got broken into and no cameras even though there is a sign saying there is. Was told to make a police report and the property insurance would cover what was stolen but that hasnt happened. People out all night walk-around parking lot.

The property is buried in a run down neighborhood. We never checked in because there were so many trashy people hanging out in the parking lot that I didn't feel my car would be safe. People sitting outside drinking and smoking pot. Music playing loud from parked cars.

The property is buried in a run down neighborhood. We never checked in because there were so many trashy people hanging out in the parking lot that I didn't feel my car would be safe. People sitting outside drinking and smoking pot. Music playing loud from parked cars.

The hotel is close to the stadiums, but there’s little sidewalks, dangerous & unstable terrain. My son joined us later. When we got back from the game I wanted to get a rollaway. The front desk was closed with a wooden roller shade. I came down & knocked on the shade, because the phone in our room was broke. The night auditor, on the other side of the shade, said you have to use the phone. I told her I tried, that the phone in my room wasn’t working! She said the phone on the wall. Without her direction, I finally found it. Through an automated voice, and prompts, I finally got a real person. The lady said the front desk is closed, that whatever you reserved is what you got. I told her that my son unexpectedly showed up later, that we only have one double bed in our room. That can’t accommodate 3 people! It was challenging to understand her through her accent, but I asked if I can’t get a rollaway, can I at least get another pillow & blanket so my son can sleep on the hard floor. She again said that what’s on your reservation is what you get. I informed her that I worked at hotels for over 10 years, and have never treated my guests like this! She then said she’ll ask the front desk if any are available. She came back and said someone will bring down a blanket & pillow, to wait in the lobby. Someone eventually came down from an upper floor and got us a blanket & pillow. The Security Guard even brushed me off, saying I had to use the phone.

The hotel is close to the stadiums, but there’s little sidewalks, dangerous & unstable terrain. My son joined us later. When we got back from the game I wanted to get a rollaway. The front desk was closed with a wooden roller shade. I came down & knocked on the shade, because the phone in our room was broke. The night auditor, on the other side of the shade, said you have to use the phone. I told her I tried, that the phone in my room wasn’t working! She said the phone on the wall. Without her direction, I finally found it. Through an automated voice, and prompts, I finally got a real person. The lady said the front desk is closed, that whatever you reserved is what you got. I told her that my son unexpectedly showed up later, that we only have one double bed in our room. That can’t accommodate 3 people! It was challenging to understand her through her accent, but I asked if I can’t get a rollaway, can I at least get another pillow & blanket so my son can sleep on the hard floor. She again said that what’s on your reservation is what you get. I informed her that I worked at hotels for over 10 years, and have never treated my guests like this! She then said she’ll ask the front desk if any are available. She came back and said someone will bring down a blanket & pillow, to wait in the lobby. Someone eventually came down from an upper floor and got us a blanket & pillow. The Security Guard even brushed me off, saying I had to use the phone.

Was a terrible hotel, we left as soon as we enter to the room

Was a terrible hotel, we left as soon as we enter to the room

The hotel was not clean, smelled like marijuana, our room was not ready at check-in time (3 PM) and we were told that we could leave for the event we were in town for at 5 PM (room still not ready) and come back to check-in afterwards. We were told our room would be ready and that we wouldn’t get a late check-in fee. When we got back to the hotel no one was there and they had a sign posted “At this time we have no vacancies. You will be refunded. Sorry for the inconvenience.” Absolutely unacceptable that this happened to many others as well. My 10 yo son and I had to drive 3 hours to find a hotel with vacancy to let us check in at 4 AM so we could get a few hours of sleep before we finished the last 4 hours of our drive back home. The hotel we ended up staying at was double the cost of the hotel we booked in Kansas City. Do not stay at this dump.

The hotel was not clean, smelled like marijuana, our room was not ready at check-in time (3 PM) and we were told that we could leave for the event we were in town for at 5 PM (room still not ready) and come back to check-in afterwards. We were told our room would be ready and that we wouldn’t get a late check-in fee. When we got back to the hotel no one was there and they had a sign posted “At this time we have no vacancies. You will be refunded. Sorry for the inconvenience.” Absolutely unacceptable that this happened to many others as well. My 10 yo son and I had to drive 3 hours to find a hotel with vacancy to let us check in at 4 AM so we could get a few hours of sleep before we finished the last 4 hours of our drive back home. The hotel we ended up staying at was double the cost of the hotel we booked in Kansas City. Do not stay at this dump.

I wish I could leave more than one star, but I can’t. Friday I was in town with a friend for the Morgan Wallen concert. We went to check in at 3 on Friday and were told rooms still weren’t ready and wouldn’t be for another 30-45 minutes. We were okay with that, we just asked if we could check in after the concert and the guy at the front desk said we could with no problems. After the concert, we drove to the hotel to check in, once there, no one was at the front desk and there was a sign saying “no vacancies, you will be refunded”. My friend and I were stuck with no room and this point and ended up having to drive back to Iowa due to no other hotels have rooms. A email or call would’ve been nice so we could’ve figured out something else while waiting in the traffic, instead we didn’t find out anything until after getting back to the hotel. Still have not been refunded either so that’s great.

I wish I could leave more than one star, but I can’t. Friday I was in town with a friend for the Morgan Wallen concert. We went to check in at 3 on Friday and were told rooms still weren’t ready and wouldn’t be for another 30-45 minutes. We were okay with that, we just asked if we could check in after the concert and the guy at the front desk said we could with no problems. After the concert, we drove to the hotel to check in, once there, no one was at the front desk and there was a sign saying “no vacancies, you will be refunded”. My friend and I were stuck with no room and this point and ended up having to drive back to Iowa due to no other hotels have rooms. A email or call would’ve been nice so we could’ve figured out something else while waiting in the traffic, instead we didn’t find out anything until after getting back to the hotel. Still have not been refunded either so that’s great.

We had a reservation several weeks in advance. When we arrived on Friday, August 2nd at 3:00 p.m., we were told that the cleaning staff had just showed up so no rooms were ready and it would be several hours and they would not check us in until the rooms were ready. There were probably 20 or more people trying to check in so they could get ready for a concert at Arrowhead. Everyone ended up in the parking lot trying to change clothes, fix hair, makeup, etc. When we came back after the concert (a little after midnight), we were informed that the hotel was oversold and that we did not have a room. They stated that they were oversold by 11 rooms. There were no hotels available in the KC area so we ended up driving all through the night to get back home. This leads to two questions: 1. How does a hotel not have a backup plan when their housekeeping staff doesn't show up or calls in sick? Any good manager would be in there cleaning the rooms themselves before they default on 20+ bookings. 2. How does a hotel oversell 11 rooms? If you are a car salesman, do you promise the same car to 3 different people and just wait to see who shows up first? It is very obvious that there are serious management issues at this hotel. The staff that was onsite was very frustrated with the lack of support they were receiving. I am very certain that there are at least 11 customers that will never consider staying at this dump again.

We had a reservation several weeks in advance. When we arrived on Friday, August 2nd at 3:00 p.m., we were told that the cleaning staff had just showed up so no rooms were ready and it would be several hours and they would not check us in until the rooms were ready. There were probably 20 or more people trying to check in so they could get ready for a concert at Arrowhead. Everyone ended up in the parking lot trying to change clothes, fix hair, makeup, etc. When we came back after the concert (a little after midnight), we were informed that the hotel was oversold and that we did not have a room. They stated that they were oversold by 11 rooms. There were no hotels available in the KC area so we ended up driving all through the night to get back home. This leads to two questions: 1. How does a hotel not have a backup plan when their housekeeping staff doesn't show up or calls in sick? Any good manager would be in there cleaning the rooms themselves before they default on 20+ bookings. 2. How does a hotel oversell 11 rooms? If you are a car salesman, do you promise the same car to 3 different people and just wait to see who shows up first? It is very obvious that there are serious management issues at this hotel. The staff that was onsite was very frustrated with the lack of support they were receiving. I am very certain that there are at least 11 customers that will never consider staying at this dump again.

Bare bones hotel room. Didn't even have shampoo. We booked due to proximity to Arrowhead. It was fine considering the price.

Bare bones hotel room. Didn't even have shampoo. We booked due to proximity to Arrowhead. It was fine considering the price.

Friendly staff, walking distance from the austin and move hotel.

Friendly staff, walking distance from the austin and move hotel.

Canceled our reservation. Poor experience.

Canceled our reservation. Poor experience.

you get what you pay for, this property was not fancy but close to the stadium. clean as i needed but not immaculate. very close to the I-70, sort of noisy. overall suited my needs. staff at first said they were full ,but found me a room that worked.Friendly, .

you get what you pay for, this property was not fancy but close to the stadium. clean as i needed but not immaculate. very close to the I-70, sort of noisy. overall suited my needs. staff at first said they were full ,but found me a room that worked.Friendly, .

We went to check in at 8:00 p.m. and there was nobody at the desk, just a note that said SOLD OUT they were overbooked and pre-paid reservations will be refunded. What we did see in the lobby/front desk the hotel is not clean, bugs on the floor and men standing outside eyeing our vehicle.

They didn’t have a room for me

I arrived early at 1:45 pm I talked to reception and I was told to wait until check in time at 3pm. Understandable. I waited until 4 outside with my 4 children. I went back inside at 4 and I was told to still wait as rooms were not clean. I waited until 5:15pm and I was getting upset til the guy in reception informed me that third parties overbooked and there was no rooms. 😡after all the wait. We ended up sleeping in my car😡as I was unable to find anything. It truly was a nightmare experience. Also people walking in and out. Poop everywhere outside from doors and people smoking everywhere 😡

Just dirty

We went to check in at 8:00 p.m. and there was nobody at the desk, just a note that said SOLD OUT they were overbooked and pre-paid reservations will be refunded. What we did see in the lobby/front desk the hotel is not clean, bugs on the floor and men standing outside eyeing our vehicle.

I arrived early at 1:45 pm I talked to reception and I was told to wait until check in time at 3pm. Understandable. I waited until 4 outside with my 4 children. I went back inside at 4 and I was told to still wait as rooms were not clean. I waited until 5:15pm and I was getting upset til the guy in reception informed me that third parties overbooked and there was no rooms. 😡after all the wait. We ended up sleeping in my car😡as I was unable to find anything. It truly was a nightmare experience. Also people walking in and out. Poop everywhere outside from doors and people smoking everywhere 😡