Service was lacking. CheckIn was delayed hours beyond the 3 pm check in impacting my enjoyment of Pittsburgh

Service was lacking. CheckIn was delayed hours beyond the 3 pm check in impacting my enjoyment of Pittsburgh

Room was NOT ready. They didn’t want us hanging around the lobby. Took our luggage immediately to another storage room within the first 10 minutes. Bruce Springsteen band was staying there. Was obvious we were to leave Walk about the city Never notified us when The room was available we checked later

Room was NOT ready. They didn’t want us hanging around the lobby. Took our luggage immediately to another storage room within the first 10 minutes. Bruce Springsteen band was staying there. Was obvious we were to leave Walk about the city Never notified us when The room was available we checked later

Great service

Great service

The property and staff were great! We would absolutely atay again

The property and staff were great! We would absolutely atay again

My stay was very excellent

My stay was very excellent

Everything was immaculate. You definitely get your moneys worth. Great views, in-house restaurant and bar. Within walking distance from a lot of great places to eat and drink. Staff is very friendly and accommodating

Everything was immaculate. You definitely get your moneys worth. Great views, in-house restaurant and bar. Within walking distance from a lot of great places to eat and drink. Staff is very friendly and accommodating

Until now, this has been our favorite hotel in Pittsburgh. It’s modern and clean, and the location is ideal. That said, our last visit was disappointing, which was extra frustrating since we were in town celebrating our 10 year anniversary and my husband’s birthday. The posted check-in time is 3pm. We arrived at 4:15pm expecting to have immediate access to our room and were told that the room wouldn’t be available for another 30 minutes. There was a lobby full of other guests in the same boat. Stated reason was that hotel was fully booked and housekeeping was running behind, which isn’t a legitimate excuse at all as the hotel would have known of its occupancy ahead of time and should have better planned with adequate staffing. The fact of being fully booked shouldn’t be a burden that shifted onto guests. We finally checked in at 4:45pm. No apology was offered, nor were any amends made to make up for the late check in, such as a discount or credit on our bill for parking, drinks, or breakfast at the restaurant. Even a nominal gesture would have been appreciated. Due to the late check-in, we felt rushed instead of relaxed getting ready to make our dinner reservations. We already completed another survey noting our disappointment with the late check-in, and still, no one from management reached out to apology or make it right.

Until now, this has been our favorite hotel in Pittsburgh. It’s modern and clean, and the location is ideal. That said, our last visit was disappointing, which was extra frustrating since we were in town celebrating our 10 year anniversary and my husband’s birthday. The posted check-in time is 3pm. We arrived at 4:15pm expecting to have immediate access to our room and were told that the room wouldn’t be available for another 30 minutes. There was a lobby full of other guests in the same boat. Stated reason was that hotel was fully booked and housekeeping was running behind, which isn’t a legitimate excuse at all as the hotel would have known of its occupancy ahead of time and should have better planned with adequate staffing. The fact of being fully booked shouldn’t be a burden that shifted onto guests. We finally checked in at 4:45pm. No apology was offered, nor were any amends made to make up for the late check in, such as a discount or credit on our bill for parking, drinks, or breakfast at the restaurant. Even a nominal gesture would have been appreciated. Due to the late check-in, we felt rushed instead of relaxed getting ready to make our dinner reservations. We already completed another survey noting our disappointment with the late check-in, and still, no one from management reached out to apology or make it right.

Great location to take in a game at PNC park

Great location to take in a game at PNC park

When we booked this trip on March 1st we were guaranteed a room facing the river. Only when we arrived on July 19th were we told that they could not accommodate that request.

When we booked this trip on March 1st we were guaranteed a room facing the river. Only when we arrived on July 19th were we told that they could not accommodate that request.

Stayed here for 4 nights with my family. Staff is super nice and you can walk to a lot of restaurants from here. Spa runs a week plus backlog so i recommended making your appointment beforehand.

Stayed here for 4 nights with my family. Staff is super nice and you can walk to a lot of restaurants from here. Spa runs a week plus backlog so i recommended making your appointment beforehand.

We went to see the Phillies play the Pirates and stayed at the Fairmont. It was a beautiful 15 minute walk across the Roberto Clemente Bridge to PNC stadium. The hotel was centrally located downtown by Market Square. It was very clean and comfortable. The linens were nice and plentiful. The view overlooking the city and river from our room was spectacular. The bar has a great atmosphere and excellent drinks.

We went to see the Phillies play the Pirates and stayed at the Fairmont. It was a beautiful 15 minute walk across the Roberto Clemente Bridge to PNC stadium. The hotel was centrally located downtown by Market Square. It was very clean and comfortable. The linens were nice and plentiful. The view overlooking the city and river from our room was spectacular. The bar has a great atmosphere and excellent drinks.

Amazing views , amazing location for PNC park

Amazing views , amazing location for PNC park

We loved our stay here. Very convenient location. Staff was wonderful. Will definitely stay here again.

We loved our stay here. Very convenient location. Staff was wonderful. Will definitely stay here again.

Tha doorman was awesome he went out of his way helping us maneuver in Pittsburgh wish I could remember his name

Tha doorman was awesome he went out of his way helping us maneuver in Pittsburgh wish I could remember his name

Overnight stay with a view of PNC park and one of three rivers. Outstanding help upon checkin as I was an old Fairmont Presidents member and he helped me convert to their new loyalty program. Room showing a little age, very minor, well appointed and comfortable. Enjoyed the full length windows!

Overnight stay with a view of PNC park and one of three rivers. Outstanding help upon checkin as I was an old Fairmont Presidents member and he helped me convert to their new loyalty program. Room showing a little age, very minor, well appointed and comfortable. Enjoyed the full length windows!

Good location.

Good location.