Room is not fully functional and very dirty. Staff is very rude. They sold the room at a full price when multiple things in the room we couldn’t use. A room should not be rented when it is not 100% functional. Went here 4-5times in the past 4years and this is the first, time very disappointed. Definitely not again with the condition hotel room are in.

Room is not fully functional and very dirty. Staff is very rude. They sold the room at a full price when multiple things in the room we couldn’t use. A room should not be rented when it is not 100% functional. Went here 4-5times in the past 4years and this is the first, time very disappointed. Definitely not again with the condition hotel room are in.

Thermostat and shower were broken - really disappointed

Very nice place to stay at

Very average, poor food and service for the price

Very average, poor food and service for the price

Overall a great family stay. For kids that go to bed early the outdoor roof parties were a bit loud even from our room on a top floor.

Overall a great family stay. For kids that go to bed early the outdoor roof parties were a bit loud even from our room on a top floor.

Great stay!

not what it use to be or stand out for.

The stay was great, the receptionists at the front desk were extremely helpful. Check in was easy, place was very clean. Can’t wait to go again

The stay was great, the receptionists at the front desk were extremely helpful. Check in was easy, place was very clean. Can’t wait to go again

Staff were excellent, nice clean and comfortable rooms.

Staff were excellent, nice clean and comfortable rooms.

Amazing view from our suite’s corner balcony. We had viewGreat service!

Amazing view from our suite’s corner balcony. We had viewGreat service!

There was dried blood on the pillow case and the belcony was filthy I also got looked in the park by a staff member

There was dried blood on the pillow case and the belcony was filthy I also got looked in the park by a staff member

Beautiful view of Manhattan!

Beautiful view of Manhattan!

Writing this for anyone who wanted to experience a “VIP” hotel experience as I did: do not place your bets on this place. I truly have no idea how they aren’t rated 3 star or less. Here are just some of the worst traits of the hotel: - The walls are SO thin it feels like you’re in a motel. I could hear the conversations of people walking down the walls and the snoring of the guy next door! - The decor of the room is so bad, it’s shocking. - The sheets always smell weird despite how many times I asked for them to be changed - The elevator breaks down all the time - The furniture in the room is beat up and again gives the impression of a motel or a college dorm room. - The staff seems like they want to off themselves - moody and snappy. Especially the ones who work at the pool. I felt obliged to write this review because I booked this trip as a treat to myself based on all the hype this place gets. I truly regret it and wish I had chosen somewhere else. There is truly no way this place can be considered anything beyond 3 stars.

Writing this for anyone who wanted to experience a “VIP” hotel experience as I did: do not place your bets on this place. I truly have no idea how they aren’t rated 3 star or less. Here are just some of the worst traits of the hotel: - The walls are SO thin it feels like you’re in a motel. I could hear the conversations of people walking down the walls and the snoring of the guy next door! - The decor of the room is so bad, it’s shocking. - The sheets always smell weird despite how many times I asked for them to be changed - The elevator breaks down all the time - The furniture in the room is beat up and again gives the impression of a motel or a college dorm room. - The staff seems like they want to off themselves - moody and snappy. Especially the ones who work at the pool. I felt obliged to write this review because I booked this trip as a treat to myself based on all the hype this place gets. I truly regret it and wish I had chosen somewhere else. There is truly no way this place can be considered anything beyond 3 stars.

We loved the rooms! The rooms are spacious and new. However, we had to call for maintanance 4 times over a clogged toilet which is a very basic thing

We loved the rooms! The rooms are spacious and new. However, we had to call for maintanance 4 times over a clogged toilet which is a very basic thing

The staff was very friendly and accomodating. The room was set up well and comfortable. The balcony and pool are what sold us on the location and it did not disappoint!! Easy walkability to restaurants and parks. Only disappointment is that we were overcharged by valet and no one followed up with us when we made a complaint. We still have not received a refund.

The staff was very friendly and accomodating. The room was set up well and comfortable. The balcony and pool are what sold us on the location and it did not disappoint!! Easy walkability to restaurants and parks. Only disappointment is that we were overcharged by valet and no one followed up with us when we made a complaint. We still have not received a refund.

My stay at the William Vale hotel was perfect was to spend my birthday!!! Great room service!! Staff was very attentive but just didn’t get my free bottle of wine

My stay at the William Vale hotel was perfect was to spend my birthday!!! Great room service!! Staff was very attentive but just didn’t get my free bottle of wine

Beautiful hotel with stunning views and excellent service. Recommend making a reservation to have a sunset dinner and drinks on the rooftop bar

Beautiful hotel with stunning views and excellent service. Recommend making a reservation to have a sunset dinner and drinks on the rooftop bar

Good

Good