The staff was amazing but the app showed it on the water canal and was misleading !! The staff Cristina made up for it ! She was extremely kind and gracious to me for being all alone in the UK going to the Crick boat and music festival!

The staff was amazing but the app showed it on the water canal and was misleading !! The staff Cristina made up for it ! She was extremely kind and gracious to me for being all alone in the UK going to the Crick boat and music festival!

Decor in need of a bit of an update. Stairwell really creaky underfoot. After going south to go north one day, I discovered that wasn’t necessary because of the exit behind the food court I discovered on a walk the next day. Wish I’d been told about it.

Decor in need of a bit of an update. Stairwell really creaky underfoot. After going south to go north one day, I discovered that wasn’t necessary because of the exit behind the food court I discovered on a walk the next day. Wish I’d been told about it.

Friendly, cheery staff. Good clean room.

Friendly, cheery staff. Good clean room.

Receptionist was friendly and helpful

Central

Central

Receptionist was friendly and helpful

Room was clean and tidy and bed was comfortable but we could hear a lot of noise from room above in the middle of the night which disturbed our sleep for quite awhile

Room was clean and tidy and bed was comfortable but we could hear a lot of noise from room above in the middle of the night which disturbed our sleep for quite awhile

Very comfortable

Very comfortable

You know what to expect. Check in was quick and friendly. Free parking and wifi and places to eat. Worth the money.

You know what to expect. Check in was quick and friendly. Free parking and wifi and places to eat. Worth the money.

The two members of staff i met are lovely people.

The two members of staff i met are lovely people.

Walls between rooms thin and I could hear neighbours having conversations, also floor boards above were a. Bit creaky could hear people walking about on the first floor.

Walls between rooms thin and I could hear neighbours having conversations, also floor boards above were a. Bit creaky could hear people walking about on the first floor.

Just a one night stay for me and the lads in between jobs Hotel was convenient clean and comfortable Also a big shout out to Jackie on reception who was very helpful and very welcoming, after a long day it was good to see a cheerful soul Thanks Jackie and the

Just a one night stay for me and the lads in between jobs Hotel was convenient clean and comfortable Also a big shout out to Jackie on reception who was very helpful and very welcoming, after a long day it was good to see a cheerful soul Thanks Jackie and the

Very friendly receptionist Jackie , supplied All information needed.

Very friendly receptionist Jackie , supplied All information needed.

Struggled to find the hotel not clearly marked. Phoned customer services… first person left me on hold for 12 minutes. Phoned back again a lady clearly took the piss out of me asking for all my details then when asked for the hotel number gave me a fake number. Third time time lady gave me the number I had just called on. After asking the police where to go I got the help. Lady at reception was amazing! Incredibly helpful and disgusted with the service given. Hotel was ok, but more detail on cleaning needed but still pleasant overall. Thankyou to the lady on reception!!!

Struggled to find the hotel not clearly marked. Phoned customer services… first person left me on hold for 12 minutes. Phoned back again a lady clearly took the piss out of me asking for all my details then when asked for the hotel number gave me a fake number. Third time time lady gave me the number I had just called on. After asking the police where to go I got the help. Lady at reception was amazing! Incredibly helpful and disgusted with the service given. Hotel was ok, but more detail on cleaning needed but still pleasant overall. Thankyou to the lady on reception!!!

We were really fortunate during our stay to have Carole as our personal concierge. She provided us with local delicacies including the celestial "haribo" as opposed to the expected chocolate which is so cliche. Carole really enabled us to have maximum enjoyment at the property. We would have enjoyed the room for much longer had we not got completely lost twice: first having initially exited the northbound carriageway to find there was no hotel, realising the mistake and then heading towards Coventry to find a place to join the southbound carriageway; and second trying to find at least one sign pointing the way to the hotel behind the many parked trucks which obscure its presence from the entrance to the services. However given what we planned to use the room for the veiled location was not unappreciated. I would say it would be a good idea to bolt the beds to the wall as when it gets a bit rough it did tend to drift and it's difficult to find your rhythm when you're wheeling across the floor. The hanging rail in the wardrobe was good and sturdy and took a fair bit of weight which only added to the fun Carole had already provided. Unfortunately our stay did have a downside. There was a strange device hanging out of the window which we assumed would have heightened our erotic experience. However we were very dissatisfied that carole decided not to leave the key.

We were really fortunate during our stay to have Carole as our personal concierge. She provided us with local delicacies including the celestial "haribo" as opposed to the expected chocolate which is so cliche. Carole really enabled us to have maximum enjoyment at the property. We would have enjoyed the room for much longer had we not got completely lost twice: first having initially exited the northbound carriageway to find there was no hotel, realising the mistake and then heading towards Coventry to find a place to join the southbound carriageway; and second trying to find at least one sign pointing the way to the hotel behind the many parked trucks which obscure its presence from the entrance to the services. However given what we planned to use the room for the veiled location was not unappreciated. I would say it would be a good idea to bolt the beds to the wall as when it gets a bit rough it did tend to drift and it's difficult to find your rhythm when you're wheeling across the floor. The hanging rail in the wardrobe was good and sturdy and took a fair bit of weight which only added to the fun Carole had already provided. Unfortunately our stay did have a downside. There was a strange device hanging out of the window which we assumed would have heightened our erotic experience. However we were very dissatisfied that carole decided not to leave the key.

There was a stench of urine in the room.

There was a stench of urine in the room.

Beautiful and lovely Everything was just fine

Beautiful and lovely Everything was just fine