Great location and check in was opened 24/7. Close to shops and restaurants

Great location and check in was opened 24/7. Close to shops and restaurants

The fire alarm went off at 3 am on Thursday night Friday morning and it was unbearable and went on for at least ten minutes on and off, this is not the first time this has happened and the inability to address this permanently is very frustrating .

Room was very warm, couldn’t adjust thermostat in the room, so had to go to reception to turn it down, which they did by 2 degrees but it was still too warm. Then the fire alarm was going off intermittently for around half hour at 3am, no apology from staff for the disruption during check out

The fire alarm went off at 3 am on Thursday night Friday morning and it was unbearable and went on for at least ten minutes on and off, this is not the first time this has happened and the inability to address this permanently is very frustrating .

Room was very warm, couldn’t adjust thermostat in the room, so had to go to reception to turn it down, which they did by 2 degrees but it was still too warm. Then the fire alarm was going off intermittently for around half hour at 3am, no apology from staff for the disruption during check out

Good and consistent, restaurant is quite slow but other than that all good

Good and consistent, restaurant is quite slow but other than that all good

Hotel was nice, only issue being the room temperature, it was so hot and you although we changed the temperature setting to the lowest, it didn’t make much difference. You couldn’t open any of the windows, so it also felt stuffy.

Hotel was nice, only issue being the room temperature, it was so hot and you although we changed the temperature setting to the lowest, it didn’t make much difference. You couldn’t open any of the windows, so it also felt stuffy.

I have no negative comment about the Mercure. The hotel is in a great condition, the restaurant for breakfast and dinner had very tasty food and the gym, though small is well equipped.

I have no negative comment about the Mercure. The hotel is in a great condition, the restaurant for breakfast and dinner had very tasty food and the gym, though small is well equipped.

Absolutely fantastic stay we were in Cardiff for a night. Room and hotel is new so everything was of very high standards, cleans and very modern. The standout were definitely the staff at reception who went above and beyond to accommodate our stay. Thank you for a great experience and stay.

Absolutely fantastic stay we were in Cardiff for a night. Room and hotel is new so everything was of very high standards, cleans and very modern. The standout were definitely the staff at reception who went above and beyond to accommodate our stay. Thank you for a great experience and stay.

Great overnight stay , Mollie was extremely helpful and accommodating

Great overnight stay , Mollie was extremely helpful and accommodating

Excellent hotel in the beating heart of Newport.

Excellent hotel in the beating heart of Newport.

The hotel is in a prime location with numerous shops, restaurants and bars within close proximity. Our classic room was a nice size, clean and the bed was very comfortable. We would definitely stay again.

Lovely modern hotel. Excellent service and tasty, fresh breakfast.

Lovely modern hotel. Excellent service and tasty, fresh breakfast.

Good stay generally but uncomfortable bed due to two twins put together!

Helpful and polite staff. Great views from the room

We had a great stay 2 adults and 2 children. I had called a few days before to request a cot for our toddler and this was in the room. The room was a great size for a family and had a partition so we could still have the TV on when the kids went to bed unlike in most hotel rooms where we have to sit in pitch black until they go to sleep! Bathroom was also a great size. Very modern and no issues with noise. We were on the 9th floor and had lovely views. We paid to include breakfast plenty of choice however the bacon and sausage could have been better quality. Hot and cold options there was something for everyone however as a mercure I would expect higher standard of food. However I would definitely stay here again

Helpful and polite staff. Great views from the room

We had a great stay 2 adults and 2 children. I had called a few days before to request a cot for our toddler and this was in the room. The room was a great size for a family and had a partition so we could still have the TV on when the kids went to bed unlike in most hotel rooms where we have to sit in pitch black until they go to sleep! Bathroom was also a great size. Very modern and no issues with noise. We were on the 9th floor and had lovely views. We paid to include breakfast plenty of choice however the bacon and sausage could have been better quality. Hot and cold options there was something for everyone however as a mercure I would expect higher standard of food. However I would definitely stay here again

Very helpful and friendly staff. Hotel has been completely refurbished and all in great condition despite the outward appearance.

Great stay. Staff are very hospitable and friendly and always willing to help with any requests. Decent breakfast, which you can pre book each day for £10, or £15 on the day. Room was clean, good TV service and bathroom facilities. Hotel isn’t located too far from Newport city centre areas. All in all a great stay

Great stay. Staff are very hospitable and friendly and always willing to help with any requests. Decent breakfast, which you can pre book each day for £10, or £15 on the day. Room was clean, good TV service and bathroom facilities. Hotel isn’t located too far from Newport city centre areas. All in all a great stay

Lovely stay, room with a view of old Newport and Twm Barlwm

Lovely stay, room with a view of old Newport and Twm Barlwm

It was very clean and modern. I liked that there were shops nearby.