Impressive Building!

Great atmosphere but breakfast not included as per advertised. East to obtain off site and refunded accordingly

Beautiful historical building. No tea or water in room.

Excellent 👍

Cool old building in a good location. Easy parking and walkable to various dining options.

An impressive looking stone building. The room was large, bright and clean and included a mini-fridge and Keriug coffee maker with plenty of pods. The location is terrific, near the quiet end of the walkable waterfront area. We had noted in other reviews that breakfast was not currently offered so brought along some instant oatmeal and spoons so we could enjoy “slow mornings” with coffee in the room during our 2 night stay. When researching were to stay it appeared that accessible accommodations in Pictou are minimal. We chose an accessible room presented on Expedia (booking engine linked Custom House Inn website) it appears that information was not transmitted to the innkeepers and were assigned a 2nd floor room. However, upon talking to another couple who arrive for the contactless check-in about the same time they were assigned the 1st floor accessible room, they were agreeable to make a switch, so we made a call to the innkeepers and solved our problem. (Thanks so much to that couple for being so accommodating!). If you are looking for a truly accessible room, be aware that the toilet is extremely low and the grab bars are not placed to allow for leverage when rising. Also be sure to email and advise the Inn directly of need for 1st floor accessible room. We did miss the chatting with others and the innkeepers that make the Bed and Breakfast experience but all in all would recommend the Custom House Inn for being exceptionally clean, comfortable and the location.

Beautiful building in wonderful location. Able to easily access downtown Pictou and its wonderful harbour area. Had to walk up to the second floor so speak to the owner if you have any accessibility issues. Free and easy parking on site.

Loved our stay here. Great property and room, pleasant staff and a great area to walk around and grab some food.

This place is UNIQUE. Wonderful room with old and very nice furnitures. The kitchen corner is greatly appreciated. Will return here for sure!! ❤️

A beautiful Historic Inn that needs a little TLC in our room We enjoyed our stay but was disappointed that breakfast wasn’t available but we were compensated

Nice spot! Huge room with 12-14 foot ceilings and tall windows to match. Very airy. We were rained in one day and the room size made all the difference. Beautiful king size bed, but only two pillows. We bought two extra at the nearby Walmart, we could use them at home anyway. Key was on the office door in n envelope with receipt and instructions to leave it in the lock when we left, too easy! We appreciated the quick check in. Yes, We'd go back here.

Best hotel that we stayed at during our two weeks of vacation in Canada!

We booked what was advertised as a Bed and Breakfast. However, there was MO breakfast! If we just wanted a room we would have booked a motel. Very disappointed.

This property is loaded with history , very clean , well appointed room, located right on the shore, lots of fabulous restaurants in walking distance and local music every weekend throughout the summer! I would definitely return and highly recommend Of note there is no elevator so make sure to request a lower level room if you can’t do stairs

Unfortunately they cancelled Breakfast which was to be included and we didn't find out till after we checked in. Gave us a very small discount for the inconvenience. The town was a lovely surprise.

Beautiful stay

This is a wonderful hotel in a historic building. Lots of wood and high ceilings. We had a coffee maker and refrigerator. A very modern bathroom with an old fashioned bedroom with a loveseat and desk. Short walk to restaurants and drinks. Right on the water. I would love to live here! (Except for winters) If you like unique this is the place for you.

Grand style. A very spacious room with plenty of windows. Immaculate, comfortable, great mattress and linens. Appreciated the kitchenette (more than just a fridge and coffee maker). Close to many dining options and waterfront.

Beautiful conversion of a vintage office building. Large rooms with high ceilings and big windows. Very nice!

We loved how spacious our room was as well as how clean it was. The bed was comfortable but we were dismayed that there was not an Innkeepr on sight. We went with the expectation that breakfast was included but when we arrived we had a note telling us our rate had been reduced because they couldnt serve breakfast. Building was left open all day and we were the only customers there. it was a bit concerning with lack of security

Good size room, good location with parking.

Beautiful old government building. Lots of character. Clean and included all amenities.

Easy to deal with.

Down on the water. No breakfast available.

A grand old building right on the water & a short walk to town. Very large, comfortable room. Nothing fancy but very nice. Good value for the price.

Thank goodness they alerted us days ahead that the property was unavailable after storm damage so we had time to locate other lodging!!

The inn cancelled my reservation due to over booking 6 days prior. Had to find another place, though they helped transferrer my reservation.

Wow what a beautiful place! The building is breathtaking and the room amazing! This was by far the best place I’ve stayed! Wish it was longer! The owner Doug was very kind! The location was great! Quiet and iconic! Definitely would go back!

Nil personal contact during stay - neither check in nor check out. Note left with key advised as no continental breakfast was to be provided the nightly rate was reduced by $8; wonder where a continental b’fast for 2 people can be purchased for $8??? Room 2f cool air pumped out throughout the night could not be switched off, or temperature raised so room was quite cold during the night. Lovely building and room otherwise very nice… too bad missed potential

Accommodations were wonderful. Door was left open to the building and we had self check in. We were disappointed by the fact that when we booked The Customs House Inn, breakfast was provided in the rate. When we arrived, we were told that there was no breakfast but would receive a discount. The discount amounted to $6.00 for the 2 of us. It would have been nice to have known about this prior to arrival.

A truly unique Inn. The room has very large and featured high ceilings and lovely long windows. The bed was comfortable, but more pillows would be appreciated. The TV is a bit small for the size of the room. Otherwise, no complaints. Check-in and express check out were both easy.

Great repurposing of this heritage building with views across the waters of Boat Harbour. Spacious and comfortable air conditioned room and well fitted out en-suite. No dining currently but coffee and tea provided. Nothing flash but we had an enjoyable one night stay. We even saw a couple of eagles feeding on fish nearby.