Perfection!

We loved our stay at Cape Rey! We enjoyed the pool all day in a cabana and appreciated the service received. The food was delicious at Chandlers. We had 2 breakfasts, lunch , dinner and enjoyed a fresh sourdough loaf in our room for an evening snack. The facility was very clean and the room very comfortable . We will be visiting again!

We loved our stay at Cape Rey! We enjoyed the pool all day in a cabana and appreciated the service received. The food was delicious at Chandlers. We had 2 breakfasts, lunch , dinner and enjoyed a fresh sourdough loaf in our room for an evening snack. The facility was very clean and the room very comfortable . We will be visiting again!

Great location

Great location

We liked the property but overall the staff seem very unhappy nobody smiled except the bartender and a busboy at the restaurant. Checking in staff have no knowledge of anything and the parking fees are very high which was not disclosed even to park your own car you have to pay $30. To be honest we would not return.

We liked the property but overall the staff seem very unhappy nobody smiled except the bartender and a busboy at the restaurant. Checking in staff have no knowledge of anything and the parking fees are very high which was not disclosed even to park your own car you have to pay $30. To be honest we would not return.

The front desk staff was extremely rude. I interacted with at least three different staff at the front desk to ask basic questions. The language that they used, their tone of voice and their lack of caring to resolve my concerns was disappointing. One of the front desk staff even hung up on me on the phone. And I was not being rude at all. I spent a lot of money to stay there, plus they charged me $150 a night of hidden fees. I’m a resident of Carlsbad, I live just miles from the property and I’m ashamed that this is happening in my community. However, I would like to add that the restaurant/bar staff and housekeeping were all kind and professional. It is unfortunate because I frequent the restaurant for date nights. However, I will never be going back to the hotel or the restaurant. Very discouraging.

The front desk staff was extremely rude. I interacted with at least three different staff at the front desk to ask basic questions. The language that they used, their tone of voice and their lack of caring to resolve my concerns was disappointing. One of the front desk staff even hung up on me on the phone. And I was not being rude at all. I spent a lot of money to stay there, plus they charged me $150 a night of hidden fees. I’m a resident of Carlsbad, I live just miles from the property and I’m ashamed that this is happening in my community. However, I would like to add that the restaurant/bar staff and housekeeping were all kind and professional. It is unfortunate because I frequent the restaurant for date nights. However, I will never be going back to the hotel or the restaurant. Very discouraging.

I did not like being charged to park.

I did not like being charged to park.

So, first night I slept on dirty sheets. Met another couple who slept on dirty sheets their first night. My credit card was charged hundreds of dollars not authorized, which the resort, and VISA took care of. Was NOT the relaxing trip I had hoped for due to multiple hotel fraudulent charges.

So, first night I slept on dirty sheets. Met another couple who slept on dirty sheets their first night. My credit card was charged hundreds of dollars not authorized, which the resort, and VISA took care of. Was NOT the relaxing trip I had hoped for due to multiple hotel fraudulent charges.

Liked the cleanliness, staff, pool and bikes included with my stay. Did not like the no breakfast included in my stay but that’s on me because it said breakfast available not included.

This is a very nice hotel, especially the Ocean Crest Spa. Nice location, close to many ammenities. Just to mention, the lobby, hallways, dining areas were very cold in temperature.

Liked the cleanliness, staff, pool and bikes included with my stay. Did not like the no breakfast included in my stay but that’s on me because it said breakfast available not included.

This is a very nice hotel, especially the Ocean Crest Spa. Nice location, close to many ammenities. Just to mention, the lobby, hallways, dining areas were very cold in temperature.

They overcharged me for parking

They overcharged me for parking

The hotel is very comfortable and clean, perfect for family. Just a warning on the chandler restaurant host’s incompetence, poor management and will make your family wait for no reason or less than 50% occupied tables.

The hotel is very comfortable and clean, perfect for family. Just a warning on the chandler restaurant host’s incompetence, poor management and will make your family wait for no reason or less than 50% occupied tables.

Check in was terrible! It wasn’t ready by 4pm. I called by 4pm and they said my oceanfront room was not ready. They said they would call me once it’s ready. Close to 6pm, they have not called me so I called them. The room was ready but they said they were busy this the reason they were not able to call me about my room! This check in gave me a migraine. As soon as I got to it room, I took my medicine and slept the night. Checked out at 8am. Don’t even get to enjoy the property because of the bad service.

Check in was terrible! It wasn’t ready by 4pm. I called by 4pm and they said my oceanfront room was not ready. They said they would call me once it’s ready. Close to 6pm, they have not called me so I called them. The room was ready but they said they were busy this the reason they were not able to call me about my room! This check in gave me a migraine. As soon as I got to it room, I took my medicine and slept the night. Checked out at 8am. Don’t even get to enjoy the property because of the bad service.

love the pool and beach butler service! Staff was very friendly and helpful. Great location

love the pool and beach butler service! Staff was very friendly and helpful. Great location

The staff was very friendly and helpful , but everything else was disappointing considered they charge almost $600 dollars for a night , the bathroom shower had mold that is just dangerous to some people

The staff was very friendly and helpful , but everything else was disappointing considered they charge almost $600 dollars for a night , the bathroom shower had mold that is just dangerous to some people

Very pleasant!

Very pleasant!

The property was well kept . The pool and restaurant and staff were incredible . The room was clean . I would stay here again .

The property was well kept . The pool and restaurant and staff were incredible . The room was clean . I would stay here again .

Great property, great friendly staff. Nice pool Area, but wasn’t cleaned well the next morning after a busy evening. Room was ok, not great for price.