4 day stay , Rooms not serviced , no Bar , room in poor condition. Mattress stained , shower broken . Staff were friendly

Arrived at 11pm from Gatwick airport. On arrival I was given a room, got in and it looked like someone had just left - not cleaned. I then went back to reception, but it was closed, I called the phone and no answer and I had to hunt down someone who worked there. They then said that they will 'upgrade' me and gave me another room . Again this wasn't cleaned, the cup still has coffee in, vapes were on the side of the bed and blood on the duvet, the toilet hadn't even been flushed. So had to repeat again to find someone. Finally got a room that was ready at midnight.

Arrived at 11pm from Gatwick airport. On arrival I was given a room, got in and it looked like someone had just left - not cleaned. I then went back to reception, but it was closed, I called the phone and no answer and I had to hunt down someone who worked there. They then said that they will 'upgrade' me and gave me another room . Again this wasn't cleaned, the cup still has coffee in, vapes were on the side of the bed and blood on the duvet, the toilet hadn't even been flushed. So had to repeat again to find someone. Finally got a room that was ready at midnight.

We enjoyed our stay at Trivelles Gatwick. The English breakfasts were very good and staff are friendly. There is no daily room cleaning provided, which was unexpected. We left our garbage in the hall for pickup but no one came by for 24 hours so we brought it back into our room. The front desk is manned intermittently, but not an issue for a longer stay. I would stay there again as it's overall good value.

We enjoyed our stay at Trivelles Gatwick. The English breakfasts were very good and staff are friendly. There is no daily room cleaning provided, which was unexpected. We left our garbage in the hall for pickup but no one came by for 24 hours so we brought it back into our room. The front desk is manned intermittently, but not an issue for a longer stay. I would stay there again as it's overall good value.

Bed was comfortable however the hotel is extremely noisy. If any guests move upstairs or in the hallways then you’ll likely be woken up. The beds were clean but the room was quite dirty and smelly. It is however very close to Gatwick airport so if all you need is a base before flying then location couldn’t be better.

Bed was comfortable however the hotel is extremely noisy. If any guests move upstairs or in the hallways then you’ll likely be woken up. The beds were clean but the room was quite dirty and smelly. It is however very close to Gatwick airport so if all you need is a base before flying then location couldn’t be better.

Food was ok, but we not fully what we had booked online in terms of food. The continental breakfast was was bad as we no options apart from bread and yoghurt. We had to order our hot breakfast the night before but in the morning, the chef was not clear on what we wanted. The room was clean but dusty. Online we thought we had a king bed but were given a small double so it was cramped. I don't think i would go back to this hotel. Reception was not 24 hours. Staff were kind but on their phones or having their own chats. This is more like a 2.5 star hotel.