We loved our stay here, the staff were all wonderful. Would definitely come back

We loved our stay here, the staff were all wonderful. Would definitely come back

very good

very good

The hotel location was good. Overall the hotel was very good. Just an unfortunate experience at check in which resolved quickly

The hotel location was good. Overall the hotel was very good. Just an unfortunate experience at check in which resolved quickly

Breakfast staff were nice

Breakfast staff were nice

We loved our stay at the intercontinental. The staff were lovely. The room was quiet and very comfortable. Some things need a little updating but overall it was great. The beach acsess to many fantastic restaurants was great too.

We loved our stay at the intercontinental. The staff were lovely. The room was quiet and very comfortable. Some things need a little updating but overall it was great. The beach acsess to many fantastic restaurants was great too.

Beautiful hotel and wonderful staff, rooms are massive, breakfast is excellent with many items to choose from as well as ala carte menu to choose from, only downside is some of the communal areas are starting to require some tlc

Beautiful hotel and wonderful staff, rooms are massive, breakfast is excellent with many items to choose from as well as ala carte menu to choose from, only downside is some of the communal areas are starting to require some tlc

Beautiful property. Spa rooms with daily 1 hour massage are quite the perk. Staff is friendly and welcoming.

Beautiful property. Spa rooms with daily 1 hour massage are quite the perk. Staff is friendly and welcoming.

Its a nice resort but is lacking something - no character or style? I found it very plain, boring and cold atmosphere. Check in and check out was fast and easy, rooms are big but I felt wasted with the outdoor seating area as its so hot and humid in Bali. The air con is in the room only, theres glass sliding doors that seperate the room and seating area. The air con was a challenge to use - either got too hot when not on or too cold when on, couldnt find the right temperature at night whilst sleeping. Kepy waking up sweating or shaking and had to keep re-adjusting the temperature. Breakfast was included and excellent = range, variety in asian dishes, western, fruits, breads and pastries. Security is top notch on the street for main entrance and the back entrance to the beach is manned as well. It was a nice experience staying here, not unpleasant, but unfortunately, I wouldnt stay here again - mainly because its so expensive for what you get.

Its a nice resort but is lacking something - no character or style? I found it very plain, boring and cold atmosphere. Check in and check out was fast and easy, rooms are big but I felt wasted with the outdoor seating area as its so hot and humid in Bali. The air con is in the room only, theres glass sliding doors that seperate the room and seating area. The air con was a challenge to use - either got too hot when not on or too cold when on, couldnt find the right temperature at night whilst sleeping. Kepy waking up sweating or shaking and had to keep re-adjusting the temperature. Breakfast was included and excellent = range, variety in asian dishes, western, fruits, breads and pastries. Security is top notch on the street for main entrance and the back entrance to the beach is manned as well. It was a nice experience staying here, not unpleasant, but unfortunately, I wouldnt stay here again - mainly because its so expensive for what you get.

the beach by the resort was not clean at all and there were a lot of plastic cups and bottles. Also, a lot of dead grass

the beach by the resort was not clean at all and there were a lot of plastic cups and bottles. Also, a lot of dead grass

Beautiful Hotel Welcoming staff and great amenities Lovely location on the beach

Beautiful Hotel Welcoming staff and great amenities Lovely location on the beach

We stayed at the hotel for 5 nights in a 2 bedroom villa. The general feeling of the hotel is that it is pretty run down. Chipped paint, lamp falling out of ceiling, broken tiles. * During our stay we saw the roofing to the pool collapse into the pool probably due to poor maintenance * we had at least 10 mosquitos per night in our kids bed room * the private pool at the villa was full of mosquitos so not really usable with young children. * noticed quite a lot of cobbweb in corners which makes one wonder how well the cleaning is done. * buggies would arrive with wet seats and even if pointed out staff wouldn’t offer to dry them. * concierge was generally not helpful at all as they are not allowed to recommend anything only help to book. I was told to look things up on the internet myself which kind of defeats the purpose of asking someone local * quality of breakfast is ok but fruits consistently not ripe and very little variety In general I think there are other better options of looking for resort on Bali.

We stayed at the hotel for 5 nights in a 2 bedroom villa. The general feeling of the hotel is that it is pretty run down. Chipped paint, lamp falling out of ceiling, broken tiles. * During our stay we saw the roofing to the pool collapse into the pool probably due to poor maintenance * we had at least 10 mosquitos per night in our kids bed room * the private pool at the villa was full of mosquitos so not really usable with young children. * noticed quite a lot of cobbweb in corners which makes one wonder how well the cleaning is done. * buggies would arrive with wet seats and even if pointed out staff wouldn’t offer to dry them. * concierge was generally not helpful at all as they are not allowed to recommend anything only help to book. I was told to look things up on the internet myself which kind of defeats the purpose of asking someone local * quality of breakfast is ok but fruits consistently not ripe and very little variety In general I think there are other better options of looking for resort on Bali.

The hotel is well maintained and the staff are friendly and helpful. Only thing I didn’t like is the beach. It was dirty. It may not be the responsibility of the hotel to clean the beach. However if they can arrange one person to keep the nearby beach clean, the quality of staying will be greatly improved. I noticed the hotel in the next door is doing the extra cleaning and the beach environment is much better.

The hotel is well maintained and the staff are friendly and helpful. Only thing I didn’t like is the beach. It was dirty. It may not be the responsibility of the hotel to clean the beach. However if they can arrange one person to keep the nearby beach clean, the quality of staying will be greatly improved. I noticed the hotel in the next door is doing the extra cleaning and the beach environment is much better.

Terrific staff . Terrible area and the beach is awful covered in seaweed . Hotel is old no more than 3 stars . If your on holiday I would recommend new hotels in better areas with decent beaches

Terrific staff . Terrible area and the beach is awful covered in seaweed . Hotel is old no more than 3 stars . If your on holiday I would recommend new hotels in better areas with decent beaches

Loved this hotel and the location of Sanur. Very friendly and helpful staff.

Loved this hotel and the location of Sanur. Very friendly and helpful staff.

The facilities are old ( well past their days of glory) and in need of major renovation. The room is nice and big but bathroom shower in need of upgrading ( eg needed higher water pressure and shower fixture falling apart). Ceiling in Layang Layang full of water and stains. Also, food was unremarkable bordering bad (eg. rotten tomato served in the breakfast buffet) and certainly not of the quality and variety expected of a five star hotel. Staff are nice and friendly but it seems in need of better training and more direct supervision. Seems more of an issue related to proper management of staff as opposed to a problem with staff. Waitress in breakfast for example wearing food stained uniform. Staff at the security gate not very polite (though there were some good exceptions) . Fitness facilities nice and modern. Main Pool area also very nice though some of the decor like the pink orchid needs to be removed or replaced long ago.

The facilities are old ( well past their days of glory) and in need of major renovation. The room is nice and big but bathroom shower in need of upgrading ( eg needed higher water pressure and shower fixture falling apart). Ceiling in Layang Layang full of water and stains. Also, food was unremarkable bordering bad (eg. rotten tomato served in the breakfast buffet) and certainly not of the quality and variety expected of a five star hotel. Staff are nice and friendly but it seems in need of better training and more direct supervision. Seems more of an issue related to proper management of staff as opposed to a problem with staff. Waitress in breakfast for example wearing food stained uniform. Staff at the security gate not very polite (though there were some good exceptions) . Fitness facilities nice and modern. Main Pool area also very nice though some of the decor like the pink orchid needs to be removed or replaced long ago.

It's a great hotel for families, they have a great range of activities.

It's a great hotel for families, they have a great range of activities.