Nice hotel, close to the airport. The room amenities were great—spacious, clean, and comfortable room. Even though checking is at 3:00pm they were kind enough to gave us early check-in.

Overall it was a comfortable stay

Overall it was a comfortable stay

It was a lovely stay. Staff was very friendly, walkable distance to everything.

It was a lovely stay. Staff was very friendly, walkable distance to everything.

The location was decent, but the hotel's food prices needed to be lowered for this destination. Just a 5-minute walk to Ilidza Center, you could find similar food for a fraction of the price. I was surprised to discover that the hotel room lacked an iron, which was inconvenient as I needed to press my shirt. In all my travels across continents, it was the first time I encountered a hotel of this caliber without an iron. I had to pay an additional fee to pre-book ironing services, which was disappointing considering it was a 5-star hotel. The beds were excessively firm, making it feel like sleeping on the floor throughout my stay. In the end, I accidentally left some clothes behind and promptly contacted the hotel. Unfortunately, their response was sluggish. After a couple of days, they informed me that my belongings were found but insisted I collect them personally since they couldn't ship them to my location in Bosnia. I explained that I would return in a week after traveling to another destination, but they never replied to that email. Consequently, when I arrived back at the hotel the night before my flight, they informed me it was too late as it was after 17:00. They claimed that only one person had access to the lost and found area, and I needed to be present in the morning. The receptionist seemed apologetic but also tried to shift blame onto me for not arriving on time.

The location was decent, but the hotel's food prices needed to be lowered for this destination. Just a 5-minute walk to Ilidza Center, you could find similar food for a fraction of the price. I was surprised to discover that the hotel room lacked an iron, which was inconvenient as I needed to press my shirt. In all my travels across continents, it was the first time I encountered a hotel of this caliber without an iron. I had to pay an additional fee to pre-book ironing services, which was disappointing considering it was a 5-star hotel. The beds were excessively firm, making it feel like sleeping on the floor throughout my stay. In the end, I accidentally left some clothes behind and promptly contacted the hotel. Unfortunately, their response was sluggish. After a couple of days, they informed me that my belongings were found but insisted I collect them personally since they couldn't ship them to my location in Bosnia. I explained that I would return in a week after traveling to another destination, but they never replied to that email. Consequently, when I arrived back at the hotel the night before my flight, they informed me it was too late as it was after 17:00. They claimed that only one person had access to the lost and found area, and I needed to be present in the morning. The receptionist seemed apologetic but also tried to shift blame onto me for not arriving on time.

Very comfortable, clean, very friendly staff

Very comfortable, clean, very friendly staff

Good

Good

I like the location,the distinguished shape of the building and the ease of accessibility. The quality of food and service in the breakfast room is very good. The TV in the room was not working during my stay even though it was reported several times. The A/C can’t be controlled from the room. I couldn’t understand why the man at front disk didn’t accept the payment through the C/C and insisted that it has to be in cash.

I like the location,the distinguished shape of the building and the ease of accessibility. The quality of food and service in the breakfast room is very good. The TV in the room was not working during my stay even though it was reported several times. The A/C can’t be controlled from the room. I couldn’t understand why the man at front disk didn’t accept the payment through the C/C and insisted that it has to be in cash.

Great luxurious hotel with excellent and very friendly service. Full amenities and had a very nice experience.

Great luxurious hotel with excellent and very friendly service. Full amenities and had a very nice experience.

This is a lovely hotel. Super responsive staff I had an issue with a light bulb at night and they responded quickly. The breakfast buffet spread is huge and they have farm fresh food for sale. Would recommend!

This is a lovely hotel. Super responsive staff I had an issue with a light bulb at night and they responded quickly. The breakfast buffet spread is huge and they have farm fresh food for sale. Would recommend!

No American Express accepted! Manager said they did but I called Amex and they did not receive or decline any charges!

No American Express accepted! Manager said they did but I called Amex and they did not receive or decline any charges!

Very good hotel but the bed is not comfortable as 5 stars hotels

Very good hotel but the bed is not comfortable as 5 stars hotels

A wonderful experience

A wonderful experience

The swimming pool and the sauna are on different floors, makes it a little inconvenient. However their fitness center is outstanding, well-equipped. And they have a huge basketball/football court: perfect for vacations with kids

The swimming pool and the sauna are on different floors, makes it a little inconvenient. However their fitness center is outstanding, well-equipped. And they have a huge basketball/football court: perfect for vacations with kids

Nice quite hotel, 6 min from the thermal park if you are interested in going there like i am.

Nice quite hotel, 6 min from the thermal park if you are interested in going there like i am.

Very friendly people,the only issue was we asked to repair or change one of the room which we were staying light bulb which was blinking but no body came .

Very friendly people,the only issue was we asked to repair or change one of the room which we were staying light bulb which was blinking but no body came .

Nothing

Nothing

The hotel has nice location Food excellent Mr.avdo front desk staff is very friendly and helpful Some house keeping staff rude such as Miss.Saffia Rooms need more cleaning and antithesis Mr.ahmed porters staff so helpful to every guest Over all the hotel is one of the best in the town.