The ocean is polluted , alot of pungent smell around the pool area . Not many food options , no snacks available at tea time . The overall condition is below average .

I had a good 3 day stay at the hotel. The staff were really nice and very helpful!

I had a good 3 day stay at the hotel. The staff were really nice and very helpful!

What we liked most about the property was its polite & courteous staff. Specifically, a young lady we met named Maggie. She was the first smile that greeted us as we entered the pool bar area. She was so kind & sweet. Maggie gave us wonderful ideas on things to do, places to go while visiting Mombasa. Her hospitality will be remembered by these Americans! The property is also very clean & the rooms are huge with great amenities.

What we liked most about the property was its polite & courteous staff. Specifically, a young lady we met named Maggie. She was the first smile that greeted us as we entered the pool bar area. She was so kind & sweet. Maggie gave us wonderful ideas on things to do, places to go while visiting Mombasa. Her hospitality will be remembered by these Americans! The property is also very clean & the rooms are huge with great amenities.

Very nice hotel. Best one I have stayed in in Mombasa. Friendly staff and a good cabana outside with good food

Very nice hotel. Best one I have stayed in in Mombasa. Friendly staff and a good cabana outside with good food

It was really awesome staying there with great view

It was really awesome staying there with great view

I have about 50 nights at hotel every year. I live in Norway and I have stayed in Kenya for many years. Without doubt I will not stay at this hotel anymore. Poor service (thought it wasn't possible in Kenya) all inclusive had more restrictions than included, and several times it took so long time to get anything so we just left. Very few guests at the hotel, while others was full. So that says enough. They had gym, two pools and beach access, but everything old and outdated.

I have about 50 nights at hotel every year. I live in Norway and I have stayed in Kenya for many years. Without doubt I will not stay at this hotel anymore. Poor service (thought it wasn't possible in Kenya) all inclusive had more restrictions than included, and several times it took so long time to get anything so we just left. Very few guests at the hotel, while others was full. So that says enough. They had gym, two pools and beach access, but everything old and outdated.

Service bad

Service bad

We arrived around 10 pm after long flight and offered fresh mango juice at front desk which was thirst crunching. After this the horrible experience started when we taken to the room. Next to the room there was you g kids party going on and therefore requested for quieter room as we wanted to have shower and go to bed. After unpacking we found that there was no hot water to have shower which apparently the staff at the front desk was aware but despite we were taken to the room. After reporting the water issue we were asked to move third time. We were told tired to move so told them if we could just have shower in another room instead of moving. That was denied so we stayed in the room and went to bed. When we were sleep the phone rang and it was front desk asking us if we could move. We replied to the caller that we will talk in the morning and which we did to the staff. The manager was not available, the staff tried to contact but he would not answer. The staff gave us the contact card to which he was emailed. So far has not received any response back. We had paid at the time of booking with Expedia.

We arrived around 10 pm after long flight and offered fresh mango juice at front desk which was thirst crunching. After this the horrible experience started when we taken to the room. Next to the room there was you g kids party going on and therefore requested for quieter room as we wanted to have shower and go to bed. After unpacking we found that there was no hot water to have shower which apparently the staff at the front desk was aware but despite we were taken to the room. After reporting the water issue we were asked to move third time. We were told tired to move so told them if we could just have shower in another room instead of moving. That was denied so we stayed in the room and went to bed. When we were sleep the phone rang and it was front desk asking us if we could move. We replied to the caller that we will talk in the morning and which we did to the staff. The manager was not available, the staff tried to contact but he would not answer. The staff gave us the contact card to which he was emailed. So far has not received any response back. We had paid at the time of booking with Expedia.

The hotel is located between Old Town and Nyali which is quite convenient. The room furnishings and ambience is lovely. The only complaint would be the noisy loud bar music coming from the pool bar until late hours and the pillows that are not very comfortable.

The hotel is located between Old Town and Nyali which is quite convenient. The room furnishings and ambience is lovely. The only complaint would be the noisy loud bar music coming from the pool bar until late hours and the pillows that are not very comfortable.

I enjoyed my stay at this property. I would recommend you stay here when you visit

I enjoyed my stay at this property. I would recommend you stay here when you visit

No water on nigh, no hot water next 2 days. Breakfast wasn’t great, the one other meal eaten there was “alright” The staff are very generous and friendly and should find jobs at a better property

No water on nigh, no hot water next 2 days. Breakfast wasn’t great, the one other meal eaten there was “alright” The staff are very generous and friendly and should find jobs at a better property

Beautiful property overlooking Tudor Creek. Wonderful facilities. Friendly staff. A lovely pool. Very safe.

Beautiful property overlooking Tudor Creek. Wonderful facilities. Friendly staff. A lovely pool. Very safe.

Best customer service experience so far, Fatma, you’re the best 🙌

Best customer service experience so far, Fatma, you’re the best 🙌

Nice place next to highway. The noise from traffic can be high if you get the room in the block facing the highway.

Nice place next to highway. The noise from traffic can be high if you get the room in the block facing the highway.

The room was clean and I loved the ambiance. The staff at the reception was amazing

The room was clean and I loved the ambiance. The staff at the reception was amazing

They have well trained employees wow

They have well trained employees wow

I was over charged and never stayed in the room I paid for . I would never use Expedia again to book anything as you don’t do your homework about properties as they don’t know how to treat their customer.