wish the airport shuttle ran on time

While the hotel boasts a prime location, the high nightly rate is simply unjustifiable given the uncomfortable beds. Pros: - Great location connected to the Mall of America. Cons: - Beds were inexcusably uncomfortable. - Price point completely misaligned with quality of sleep and the room was not pristinely clean. Despite the super convenient location, I cannot recommend this hotel. The fundamental purpose of a hotel is to provide a comfortable night's sleep, and this establishment fails.

Hotel was clean, staff was helpful and Madeleine went out of the way to help us.

Staff was great however the main thing i wpuld complain about is the bedding. The sheets were hard and plastic like. Also the pillows were just flat.

We stayed at Radisson Blu Mall of America and our shopping bags were stolen from our room. The front desk tried to tell us it could’ve been mistaken as garbage, but how to you mistake shopping bags as garbage in the Mall of America hotel. Very disappointed in how it was handled.

The experience started with pleasant and attentive front desk staff. The room was as expected, clean and comfortable. It is always an easy way to enjoy MOA as well.

First, we had asked for adjoining rooms. They will not just give you adjoining rooms, you have pay to do this. They try to make is sound like it's less than it really is by stating "It's $30 per room per night". You cannot have one adjoining room. In order for it to be adjoining, you have to have two rooms. Thus, it's $60 more per night. And why the fee in the first place? I could somewhat understand a small administration fee, as they have to do a little more work (though, really, I don't think it has to be) to set aside two rooms together. But PER NIGHT?! How is it more work for them per night? We were then not able to get into our two rooms until two and a half hours after check in because it wasn't cleaned yet. But we had to have them clean one of the bathrooms a second time, because the smell was so terrible and permeated the room. We were not offered anything to compensate for these issues. The fridge is not a fridge. It's a drink cooler. It maintains a temp of 43F degrees, so our milk went bad. We were told at check out that we could have asked the front desk to hold our milk for us. Because, yeah, I want to call them up every morning so I could have my coffee. Don't advertise a fridge that cannot be used as a fridge. It was really noisy and I got woken up multiple times every night. The bedding was ripped up. The room didn't feel very clean, but was not in disrepair. Though it lacked in storage. The wifi worked great in the rooms & the pool area.

First, we had asked for adjoining rooms. They will not just give you adjoining rooms, you have pay to do this. They try to make is sound like it's less than it really is by stating "It's $30 per room per night". You cannot have one adjoining room. In order for it to be adjoining, you have to have two rooms. Thus, it's $60 more per night. And why the fee in the first place? I could somewhat understand a small administration fee, as they have to do a little more work (though, really, I don't think it has to be) to set aside two rooms together. But PER NIGHT?! How is it more work for them per night? We were then not able to get into our two rooms until two and a half hours after check in because it wasn't cleaned yet. But we had to have them clean one of the bathrooms a second time, because the smell was so terrible and permeated the room. We were not offered anything to compensate for these issues. The fridge is not a fridge. It's a drink cooler. It maintains a temp of 43F degrees, so our milk went bad. We were told at check out that we could have asked the front desk to hold our milk for us. Because, yeah, I want to call them up every morning so I could have my coffee. Don't advertise a fridge that cannot be used as a fridge. It was really noisy and I got woken up multiple times every night. The bedding was ripped up. The room didn't feel very clean, but was not in disrepair. Though it lacked in storage. The wifi worked great in the rooms & the pool area.